GP surgery in Abbey Wood
Abbeyslade PMS (Dr Chand)
111 Basildon Road, Abbey Wood, London, SE2 0ER
Scores 25 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 34
- Easy to get through on the phone58
- Easy to contact online64
- Good experience of getting in touch42
- Did not wait too long for the appointment4
Quality of care 16
- Patients rate the surgery as good29
- Patients got what they needed28
- Doctors and nurses listen11
- Patients trust the staff23
- Inspection rating (Good)50
- Health checks and screening done43
- Meets NHS clinical targets9
- Children vaccinated on time8
What patients say
90 patients answered the 2026 NHS survey about this surgery.
66%
find the phone easy
well above the England average (57%)
73%
say their experience is good
below the England average (77%)
-1
change since last year
2025: 73% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 66% | 57% | 60% |
| Easy to contact via website | 64% | 58% | 55% |
| Easy to contact via NHS App | 61% | 54% | 48% |
| Reception staff helpful | 79% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 52% | 31% | 27% |
| Sees preferred clinician | 32% | 42% | 54% |
| What happened when they got in touch | |||
| Knew what would happen next | 73% | 84% | 74% |
| Next steps within 2 days | 84% | 93% | 92% |
| Good experience of contacting | 73% | 73% | 61% |
| The appointment | |||
| Offered a choice of time or day | 66% | 57% | 59% |
| Waiting time was about right | 46% | 69% | 54% |
| Remote appointment | 41% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 77% |
| Treated with care and concern | 85% | 86% | 83% |
| Considered mental wellbeing | 75% | 75% | 74% |
| Had all the information needed | 90% | 92% | 94% |
| Confidence and trust | 90% | 93% | 92% |
| Involved in decisions | 92% | 92% | 84% |
| Needs were met | 88% | 90% | 86% |
| Overall | |||
| Overall experience good | 73% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 67% | 79% | 76% |
| Supported by local services | 58% | 70% | 54% |
| Discussed managing condition | 46% | 43% | 45% |
| Agreed a care plan | 60% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 90 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 31 October 2025. Bank holidays may differ.
- Address
- 111 Basildon Road, Abbey Wood, London, SE2 0ER
- Phone
- 020 8311 3917
- [email protected]
- Website
- www.basildonroadsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Heritage PCN (a group of local surgeries that share services)
- NHS code
- G83631 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Cycle parking
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Train station nearby
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 5 February 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.0% | 15.2% |
| Diabetes | 10.0% | 7.9% |
| Asthma | 5.2% | 6.6% |
| COPD | 0.8% | 1.9% |
| Coronary heart disease | 1.7% | 3.0% |
| Depression | 8.3% | 14.3% |
| Obesity | 17.6% | 13.9% |
| Smoking | 14.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 84% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 79% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Abbeyslade PMS (Dr Chand)this surgery | – | 25 | 66% | 73% | Yes |
| Bannockburn SurgeryLondon, SE18 1ES | 0.6 miles | 17 | 49% | 72% | Yes |
| Plumstead and Wickham Lane SurgeryLondon, SE18 1SE | 0.6 miles | 66 | 70% | 80% | Yes |
| Plumstead H/C PMSLondon, SE18 1BB | 0.7 miles | 2 | 29% | 58% | Yes |
| Abbey Wood SurgeryLondon, SE2 9AT | 0.8 miles | 55 | 77% | 78% | Yes |
| Lakeside MedicalLondon, SE2 9LH | 0.9 miles | 14 | 48% | 61% | Yes |
| Conway PMSLondon, SE18 1AH | 0.9 miles | 33 | 61% | 74% | Yes |
| Thamesmead Health CentreLondon, SE28 0NY | 1.0 miles | 53 | 67% | 80% | Yes |
| Waverley PMSLondon, SE18 7QU | 1.1 miles | 36 | 70% | 75% | Yes |
| Glyndon PMSLondon, SE18 7LU | 1.2 miles | 79 | 71% | 84% | Yes |
Plumstead and Wickham Lane Surgery is 0.6 miles away, scores 66 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Abbeyslade PMS (Dr Chand) taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Abbeyslade PMS (Dr Chand) was taking on new patients. You can register online through the NHS website or call the surgery on 020 8311 3917.
How do patients rate Abbeyslade PMS (Dr Chand)?
In the 2026 NHS GP Patient Survey, 73% of patients at Abbeyslade PMS (Dr Chand) said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 25 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Abbeyslade PMS (Dr Chand)?
The Care Quality Commission, which inspects GP surgeries in England, rated Abbeyslade PMS (Dr Chand) as Good at its last published inspection (report published 5 February 2019).
What are the opening times of Abbeyslade PMS (Dr Chand)?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 8pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 31 October 2025. Bank holidays may differ.
How do I contact Abbeyslade PMS (Dr Chand)?
Call 020 8311 3917 or visit its website, www.basildonroadsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 111 Basildon Road, Abbey Wood, London, SE2 0ER.
How many patients are registered at Abbeyslade PMS (Dr Chand)?
Around 4,938 patients are registered (January 2025). The surgery is part of Heritage PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.