GP surgery in Downham
Ashdown Medical Group
7-9 Moorside Road, Downham, Bromley, BR1 5EP
Scores 37 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 37
- Easy to get through on the phone27
- Easy to contact online55
- Good experience of getting in touch65
- Did not wait too long for the appointment22
Quality of care 40
- Patients rate the surgery as good39
- Patients got what they needed57
- Doctors and nurses listen66
- Patients trust the staff66
- Inspection rating (Requires improvement)2
- Health checks and screening done86
- Meets NHS clinical targets18
- Children vaccinated on time12
What patients say
133 patients answered the 2026 NHS survey about this surgery.
49%
find the phone easy
below the England average (57%)
76%
say their experience is good
about the England average (77%)
+7
change since last year
2025: 69% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 49% | 57% | 48% |
| Easy to contact via website | 60% | 58% | 46% |
| Easy to contact via NHS App | 61% | 54% | 48% |
| Reception staff helpful | 92% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 36% |
| Sees preferred clinician | 34% | 42% | 32% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 88% |
| Next steps within 2 days | 90% | 93% | 93% |
| Good experience of contacting | 80% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 49% |
| Waiting time was about right | 61% | 69% | 53% |
| Remote appointment | 38% | 26% | 44% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 74% |
| Treated with care and concern | 90% | 86% | 74% |
| Considered mental wellbeing | 71% | 75% | 60% |
| Had all the information needed | 98% | 92% | 92% |
| Confidence and trust | 95% | 93% | 83% |
| Involved in decisions | 96% | 92% | 81% |
| Needs were met | 92% | 90% | 77% |
| Overall | |||
| Overall experience good | 76% | 77% | 69% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 68% |
| Supported by local services | 76% | 70% | 52% |
| Discussed managing condition | 47% | 43% | 45% |
| Agreed a care plan | 39% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 133 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 14 July 2023. Bank holidays may differ.
- Address
- 7-9 Moorside Road, Downham, Bromley, BR1 5EP
- Phone
- 020 3838 8320
- [email protected]
- Website
- www.downhamfamilymedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sevenfields PCN (a group of local surgeries that share services)
- NHS code
- G85057 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Burnt Ash Surgery
- Lee Health Centre, 2 Handen Road, London, SE12 8NP
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Parent and child parking
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 24 November 2022
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.0% | 15.2% |
| Diabetes | 8.6% | 7.9% |
| Asthma | 6.6% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 1.7% | 3.0% |
| Depression | 11.3% | 14.3% |
| Obesity | 19.3% | 13.9% |
| Smoking | 14.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 78% | 68% |
| Blood pressure checked in last 5 years (45+) | 95% | 87% |
| Diabetes: blood pressure on target | 83% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 90% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Ashdown Medical Groupthis surgery | – | 37 | 50% | 76% | Yes |
| Ico Health GroupBromley, BR1 5EP | 0.1 mile | 49 | 61% | 80% | Yes |
| Oakview Family PracticeBromley, BR1 5NJ | 0.3 miles | 64 | 77% | 88% | Yes |
| Links Medical PracticeBromley, BR1 4PX | 0.5 miles | 38 | 53% | 72% | Yes |
| London Lane ClinicBromley, BR1 4HB | 0.8 miles | 4 | 48% | 59% | Yes |
| Sundridge Medical CentreBromley, BR1 4HE | 0.8 miles | 76 | 71% | 89% | Yes |
| Highland Road SurgeryBromley, BR1 4AD | 1.0 miles | 22 | 69% | 72% | Yes |
| Torridon Road Medical PracticeLondon, SE6 1RB | 1.1 miles | 63 | 64% | 84% | Yes |
| Parkview SurgeryLondon, SE6 1AT | 1.5 miles | 42 | 58% | 78% | Yes |
| South View PartnershipBromley, BR1 3DR | 1.6 miles | 45 | 53% | 78% | Yes |
Ico Health Group is 0.1 mile away, scores 49 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Ashdown Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Ashdown Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 020 3838 8320.
How do patients rate Ashdown Medical Group?
In the 2026 NHS GP Patient Survey, 76% of patients at Ashdown Medical Group said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 37 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Ashdown Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Ashdown Medical Group as Requires improvement at its last published inspection (report published 24 November 2022).
What are the opening times of Ashdown Medical Group?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 14 July 2023. Bank holidays may differ.
How do I contact Ashdown Medical Group?
Call 020 3838 8320 or visit its website, www.downhamfamilymedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 7-9 Moorside Road, Downham, Bromley, BR1 5EP.
Does Ashdown Medical Group have a branch surgery?
Yes. Ashdown Medical Group also runs Burnt Ash Surgery (Lee Health Centre, 2 Handen Road, London, SE12 8NP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Ashdown Medical Group?
Around 12,956 patients are registered (January 2025). The surgery is part of Sevenfields PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.