GP surgery in Kidderminster
Aylmer Lodge Cookley Partnership
Hume Street Medical Centre, Hume Street, Kidderminster, DY11 6SF
Scores 78 out of 100, good for a GP surgery in England. 86% of patients say their experience is good and 76% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 83
- Easy to get through on the phone76
- Easy to contact online62
- Good experience of getting in touch82
- Did not wait too long for the appointment80
Quality of care 67
- Patients rate the surgery as good73
- Patients got what they needed45
- Doctors and nurses listen39
- Patients trust the staff54
- Inspection rating (Good)50
- Health checks and screening done76
- Meets NHS clinical targets72
- Children vaccinated on time71
What patients say
108 patients answered the 2026 NHS survey about this surgery.
76%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
+2
change since last year
2025: 84% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 76% | 57% | 69% |
| Easy to contact via website | 63% | 58% | 50% |
| Easy to contact via NHS App | 76% | 54% | 61% |
| Reception staff helpful | 91% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 36% |
| Sees preferred clinician | 30% | 42% | 47% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 88% |
| Next steps within 2 days | 96% | 93% | 94% |
| Good experience of contacting | 86% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 57% |
| Waiting time was about right | 82% | 69% | 67% |
| Remote appointment | 23% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 89% |
| Treated with care and concern | 87% | 86% | 86% |
| Considered mental wellbeing | 68% | 75% | 71% |
| Had all the information needed | 93% | 92% | 95% |
| Confidence and trust | 94% | 93% | 95% |
| Involved in decisions | 92% | 92% | 92% |
| Needs were met | 90% | 90% | 92% |
| Overall | |||
| Overall experience good | 86% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 86% |
| Supported by local services | 78% | 70% | 73% |
| Discussed managing condition | 46% | 43% | 37% |
| Agreed a care plan | 36% | 46% | 62% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 February 2026. Bank holidays may differ.
- Address
- Hume Street Medical Centre, Hume Street, Kidderminster, DY11 6SF
- Phone
- 01562 822015
- Website
- www.aylmerlodgecookleypartnership.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- WF Network of Independent Practices PCN (a group of local surgeries that share services)
- NHS code
- M81068 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Cookley Surgery
- 1 Lea Lane, Cookley, Kidderminster, DY10 3TA
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Pharmacy
- Sign language interpreter available in-person
- Sign language interpreter available online
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.5% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 19.0% | 14.3% |
| Obesity | 14.9% | 13.9% |
| Smoking | 13.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Aylmer Lodge Cookley Partnershipthis surgery | – | 78 | 76% | 86% | Yes |
| Northumberland House SurgeryKidderminster, DY11 6SF | under 0.1 miles | 72 | 80% | 84% | Yes |
| The Church Street PracticeKidderminster, DY10 2JG | 0.5 miles | 61 | 66% | 78% | Yes |
| Kidderminster Medical CentreKidderminster, DY10 2BG | 0.7 miles | 57 | 61% | 81% | Yes |
| Stanmore House SurgeryKidderminster, DY10 3AA | 1.3 miles | 77 | 69% | 85% | Yes |
| Wolverley SurgeryKidderminster, DY11 5TH | 1.9 miles | 92 | 84% | 95% | Yes |
| Bewdley Medical CentreBewdley, DY12 2EF | 2.4 miles | 77 | 70% | 85% | Yes |
| Stourport Medical CentreStourport-on-Severn, DY13 0AA | 3.5 miles | 71 | 63% | 85% | Yes |
| Chaddesley SurgeryKidderminster, DY10 4SF | 4.6 miles | 95 | 95% | 91% | Yes |
| Hagley SurgeryStourbridge, DY9 0NH | 5.5 miles | 94 | 77% | 91% | Yes |
Wolverley Surgery is 1.9 miles away, scores 92 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Aylmer Lodge Cookley Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Aylmer Lodge Cookley Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 01562 822015.
How do patients rate Aylmer Lodge Cookley Partnership?
In the 2026 NHS GP Patient Survey, 86% of patients at Aylmer Lodge Cookley Partnership said their overall experience was good. The England average is 77%. 76% found it easy to get through by phone (England 57%). Its GPScore is 78 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Aylmer Lodge Cookley Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Aylmer Lodge Cookley Partnership as Good at its last published inspection (report published 8 September 2025).
What are the opening times of Aylmer Lodge Cookley Partnership?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 February 2026. Bank holidays may differ.
How do I contact Aylmer Lodge Cookley Partnership?
Call 01562 822015 or visit its website, www.aylmerlodgecookleypartnership.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Hume Street Medical Centre, Hume Street, Kidderminster, DY11 6SF.
Does Aylmer Lodge Cookley Partnership have a branch surgery?
Yes. Aylmer Lodge Cookley Partnership also runs Cookley Surgery (1 Lea Lane, Cookley, Kidderminster, DY10 3TA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Aylmer Lodge Cookley Partnership?
Around 15,516 patients are registered (January 2025). The surgery is part of WF Network of Independent Practices PCN, a group of local surgeries that share staff and services, in the Herefordshire and Worcestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.