GP surgery in Birstall
Birstall Medical Centre
4 Whiles Lane, Birstall, Leicester, LE4 4EE
Scores 26 out of 100, below average for a GP surgery in England. 74% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 19
- Easy to get through on the phone40
- Easy to contact online25
- Good experience of getting in touch18
- Did not wait too long for the appointment16
Quality of care 39
- Patients rate the surgery as good31
- Patients got what they needed64
- Doctors and nurses listen25
- Patients trust the staff15
- Inspection rating (Good)50
- Health checks and screening done76
- Meets NHS clinical targets51
- Children vaccinated on time50
What patients say
105 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
74%
say their experience is good
below the England average (77%)
-9
change since last year
2025: 82% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 62% |
| Easy to contact via website | 47% | 58% | 51% |
| Easy to contact via NHS App | 65% | 54% | 57% |
| Reception staff helpful | 80% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 32% |
| Sees preferred clinician | 36% | 42% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 90% |
| Next steps within 2 days | 76% | 93% | 97% |
| Good experience of contacting | 63% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 49% |
| Waiting time was about right | 57% | 69% | 70% |
| Remote appointment | 25% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 91% |
| Treated with care and concern | 87% | 86% | 91% |
| Considered mental wellbeing | 82% | 75% | 81% |
| Had all the information needed | 95% | 92% | 94% |
| Confidence and trust | 88% | 93% | 94% |
| Involved in decisions | 87% | 92% | 94% |
| Needs were met | 93% | 90% | 95% |
| Overall | |||
| Overall experience good | 74% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 65% | 79% | 67% |
| Supported by local services | 55% | 70% | 64% |
| Discussed managing condition | 47% | 43% | 45% |
| Agreed a care plan | 37% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 January 2023. Bank holidays may differ.
- Address
- 4 Whiles Lane, Birstall, Leicester, LE4 4EE
- Phone
- 0116 216 9773
- Website
- www.birstallmedicalcentre.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Watermead PCN (a group of local surgeries that share services)
- NHS code
- C82091 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Border Drive Surgery
- 2 Border Drive, Leicester, LE4 2PF
Access and facilities
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 12 October 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.6% | 15.2% |
| Diabetes | 10.1% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 17.7% | 14.3% |
| Obesity | 13.3% | 13.9% |
| Smoking | 15.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Birstall Medical Centrethis surgery | – | 26 | 56% | 74% | Yes |
| Greengate Medical CentreLeicester, LE4 3JF | 0.6 miles | 37 | 42% | 77% | Yes |
| Thurmaston Health CentreLeicester, LE4 8EA | 0.6 miles | 11 | 28% | 65% | Yes |
| Spirit Primary Care Ltd-Rushey MeadLeicester, LE4 7ZX | 1.1 miles | 1 | 34% | 52% | Yes |
| Silverdale Medical CentreLeicester, LE4 8NN | 1.1 miles | 44 | 62% | 79% | Yes |
| Broadhurst Street Medical PracticeLeicester, LE4 6NF | 1.6 miles | 65 | 71% | 80% | Yes |
| Dr B ModiLeicester, LE4 6NL | 1.7 miles | 18 | 51% | 70% | Yes |
| Manor Park Medical PracticeLeicester, LE4 0JF | 1.8 miles | 6 | 32% | 64% | Yes |
| Spirit Primary Care Ltd-Beaumont LeysLeicester, LE4 0UZ | 1.9 miles | 3 | 41% | 60% | Yes |
| Brandon Surgery Dr R Kapur & PartnerLeicester, LE4 6AW | 2.0 miles | 58 | 59% | 83% | Yes |
Greengate Medical Centre is 0.6 miles away, scores 37 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Birstall Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Birstall Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0116 216 9773.
How do patients rate Birstall Medical Centre?
In the 2026 NHS GP Patient Survey, 74% of patients at Birstall Medical Centre said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 26 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Birstall Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Birstall Medical Centre as Good at its last published inspection (report published 12 October 2018).
What are the opening times of Birstall Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 January 2023. Bank holidays may differ.
How do I contact Birstall Medical Centre?
Call 0116 216 9773 or visit its website, www.birstallmedicalcentre.com. You can also book and order repeat prescriptions in the NHS App. The address is 4 Whiles Lane, Birstall, Leicester, LE4 4EE.
Does Birstall Medical Centre have a branch surgery?
Yes. Birstall Medical Centre also runs Border Drive Surgery (2 Border Drive, Leicester, LE4 2PF). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Birstall Medical Centre?
Around 9,707 patients are registered (January 2025). The surgery is part of Watermead PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.