GP surgery in Haringey
Bounds Green Group Practice
The Surgery, Gordon Road, Bounds Green, New Southgate, London, N11 2PF
Scores 40 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 49% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 55
- Easy to get through on the phone26
- Easy to contact online80
- Good experience of getting in touch52
- Did not wait too long for the appointment76
Quality of care 21
- Patients rate the surgery as good38
- Patients got what they needed18
- Doctors and nurses listen31
- Patients trust the staff38
- Inspection rating (Good)50
- Health checks and screening done27
- Meets NHS clinical targets9
- Children vaccinated on time20
What patients say
99 patients answered the 2026 NHS survey about this surgery.
49%
find the phone easy
well below the England average (57%)
76%
say their experience is good
about the England average (77%)
+5
change since last year
2025: 70% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 49% | 57% | 39% |
| Easy to contact via website | 71% | 58% | 48% |
| Easy to contact via NHS App | 62% | 54% | 44% |
| Reception staff helpful | 80% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 31% |
| Sees preferred clinician | 25% | 42% | 21% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 79% |
| Next steps within 2 days | 98% | 93% | 96% |
| Good experience of contacting | 76% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 47% |
| Waiting time was about right | 80% | 69% | 79% |
| Remote appointment | 46% | 26% | 39% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 90% |
| Treated with care and concern | 90% | 86% | 89% |
| Considered mental wellbeing | 63% | 75% | 71% |
| Had all the information needed | 88% | 92% | 87% |
| Confidence and trust | 92% | 93% | 92% |
| Involved in decisions | 84% | 92% | 92% |
| Needs were met | 85% | 90% | 92% |
| Overall | |||
| Overall experience good | 76% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 64% |
| Supported by local services | 64% | 70% | 56% |
| Discussed managing condition | 44% | 43% | 41% |
| Agreed a care plan | 40% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 October 2024. Bank holidays may differ.
- Address
- The Surgery, Gordon Road, Bounds Green, New Southgate, London, N11 2PF
- Phone
- 020 8888 1736
- Website
- www.bggp.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Haringey - North Central PCN (a group of local surgeries that share services)
- NHS code
- F85066 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 23 October 2020
This rating is 5 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.0% | 15.2% |
| Diabetes | 5.5% | 7.9% |
| Asthma | 5.1% | 6.6% |
| COPD | 0.7% | 1.9% |
| Coronary heart disease | 1.5% | 3.0% |
| Depression | 7.4% | 14.3% |
| Obesity | 7.5% | 13.9% |
| Smoking | 16.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 53% | 68% |
| Blood pressure checked in last 5 years (45+) | 74% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bounds Green Group Practicethis surgery | – | 40 | 49% | 76% | Yes |
| Cheshire Road SurgeryLondon, N22 8JJ | 0.6 miles | 67 | 78% | 83% | Yes |
| Arnos Grove Medical CentrLondon, N11 1BD | 0.6 miles | 17 | 52% | 72% | Yes |
| Arcadian Gardens SurgeryLondon, N22 5AB | 0.7 miles | 32 | 63% | 72% | Yes |
| The Alexandra SurgeryLondon, N22 7UN | 0.7 miles | 51 | 74% | 71% | Yes |
| Staunton Group PracticeLondon, N22 8HE | 0.8 miles | 14 | 46% | 66% | Yes |
| High Road Surgery (Stuart Crescent Health Centre)London, N22 5NJ | 0.8 miles | 53 | 74% | 82% | Yes |
| Stuart Crescent Medical PracticeLondon, N22 5NJ | 0.8 miles | 22 | 55% | 75% | Yes |
| Ncl Covid Medicines Delivery UnitLondon, N22 7TY | 0.9 miles | – | – | – | – |
| The North London Health CentreLondon, N13 4JJ | 1.0 miles | 18 | 46% | 74% | Yes |
Cheshire Road Surgery is 0.6 miles away, scores 67 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bounds Green Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bounds Green Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8888 1736.
How do patients rate Bounds Green Group Practice?
In the 2026 NHS GP Patient Survey, 76% of patients at Bounds Green Group Practice said their overall experience was good. The England average is 77%. 49% found it easy to get through by phone (England 57%). Its GPScore is 40 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Bounds Green Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Bounds Green Group Practice as Good at its last published inspection (report published 23 October 2020).
What are the opening times of Bounds Green Group Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 October 2024. Bank holidays may differ.
How do I contact Bounds Green Group Practice?
Call 020 8888 1736 or visit its website, www.bggp.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Surgery, Gordon Road, Bounds Green, New Southgate, London, N11 2PF.
How many patients are registered at Bounds Green Group Practice?
Around 18,946 patients are registered (January 2025). The surgery is part of Haringey - North Central PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.