GP surgery in Kirkdale
Bousfield - Roberts
Bousfield Surgery, Westminster Road, Liverpool, L4 4PP
Scores 22 out of 100, below average for a GP surgery in England. 64% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 37
- Easy to get through on the phone32
- Easy to contact online5
- Good experience of getting in touch32
- Did not wait too long for the appointment66
Quality of care 9
- Patients rate the surgery as good11
- Patients got what they needed15
- Doctors and nurses listen26
- Patients trust the staff21
- Inspection rating (Good)50
- Health checks and screening done24
- Meets NHS clinical targets32
- Children vaccinated on time13
What patients say
97 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
64%
say their experience is good
well below the England average (77%)
-1
change since last year
2025: 65% · 2026: 64%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 39% |
| Easy to contact via website | 31% | 58% | 39% |
| Easy to contact via NHS App | 45% | 54% | 44% |
| Reception staff helpful | 95% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 40% |
| Sees preferred clinician | 43% | 42% | 46% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 68% |
| Next steps within 2 days | 98% | 93% | 88% |
| Good experience of contacting | 69% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 65% | 57% | 48% |
| Waiting time was about right | 77% | 69% | 65% |
| Remote appointment | 27% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 78% |
| Treated with care and concern | 86% | 86% | 79% |
| Considered mental wellbeing | 80% | 75% | 64% |
| Had all the information needed | 92% | 92% | 82% |
| Confidence and trust | 89% | 93% | 89% |
| Involved in decisions | 87% | 92% | 85% |
| Needs were met | 85% | 90% | 88% |
| Overall | |||
| Overall experience good | 64% | 77% | 65% |
| Living with a long-term condition | |||
| Confident managing conditions | 57% | 79% | 59% |
| Supported by local services | 63% | 70% | 61% |
| Discussed managing condition | 50% | 43% | 43% |
| Agreed a care plan | 30% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 97 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 12:59pm 1pm to 7pm |
| Tuesday | 8am to 12:59pm 1pm to 7pm |
| Wednesday | 8am to 12:59pm 1pm to 7pm |
| Thursday | 8am to 12:59pm 1pm to 7pm |
| Friday | 8am to 12:59pm 1pm to 7pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 August 2017. Bank holidays may differ.
- Address
- Bousfield Surgery, Westminster Road, Liverpool, L4 4PP
- Phone
- 0151 207 0813
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Liverpool PCN (a group of local surgeries that share services)
- NHS code
- N82078 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.5% | 15.2% |
| Diabetes | 9.0% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 6.5% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 23.8% | 14.3% |
| Obesity | 25.3% | 13.9% |
| Smoking | 20.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 66% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 46% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bousfield - Robertsthis surgery | – | 22 | 52% | 64% | Yes |
| Stanley Medical CentreLiverpool, L4 4PP | under 0.1 miles | 22 | 54% | 73% | Yes |
| Bousfield Surgery - Dr ShahLiverpool, L4 4PP | under 0.1 miles | 54 | 58% | 84% | Yes |
| Kirkdale Medical CentreLiverpool, L4 4QJ | 0.2 miles | 20 | 51% | 68% | Yes |
| Mere Lane Group PracticeLiverpool, L5 0QW | 0.5 miles | 8 | 30% | 60% | Yes |
| Great Homer Street Medical CentreLiverpool, L5 0QW | 0.6 miles | 25 | 65% | 74% | Yes |
| Westminster Medical CentreLiverpool, L4 3TT | 0.6 miles | 14 | 37% | 69% | Yes |
| Vauxhall Health CentreLiverpool, L5 8XR | 0.9 miles | 58 | 77% | 81% | Yes |
| Walton Village Medical CentreLiverpool, L4 6TW | 1.1 miles | 81 | 81% | 92% | Yes |
| The Grey Road SurgeryLiverpool, L9 1AD | 1.2 miles | 10 | 34% | 65% | Yes |
Bousfield Surgery - Dr Shah is under 0.1 miles away, scores 54 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bousfield - Roberts taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bousfield - Roberts was taking on new patients. You can register online through the NHS website or call the surgery on 0151 207 0813.
How do patients rate Bousfield - Roberts?
In the 2026 NHS GP Patient Survey, 64% of patients at Bousfield - Roberts said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 22 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Bousfield - Roberts?
The Care Quality Commission, which inspects GP surgeries in England, rated Bousfield - Roberts as Good at its last published inspection (report published 24 September 2024).
What are the opening times of Bousfield - Roberts?
Reception is open Monday 8am to 12:59pm 1pm to 7pm, Tuesday 8am to 12:59pm 1pm to 7pm, Wednesday 8am to 12:59pm 1pm to 7pm, Thursday 8am to 12:59pm 1pm to 7pm, Friday 8am to 12:59pm 1pm to 7pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 August 2017. Bank holidays may differ.
How do I contact Bousfield - Roberts?
Call 0151 207 0813. You can also book and order repeat prescriptions in the NHS App. The address is Bousfield Surgery, Westminster Road, Liverpool, L4 4PP.
How many patients are registered at Bousfield - Roberts?
Around 2,948 patients are registered (January 2025). The surgery is part of North Liverpool PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.