GP surgery in Kilburn
Brondesbury Medical Centre
279 Kilburn High Road, London, NW6 7JQ
Scores 40 out of 100, below average for a GP surgery in England. 80% of patients say their experience is good and 62% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 38
- Easy to get through on the phone50
- Easy to contact online65
- Good experience of getting in touch28
- Did not wait too long for the appointment34
Quality of care 44
- Patients rate the surgery as good54
- Patients got what they needed48
- Doctors and nurses listen59
- Patients trust the staff68
- Inspection rating (Good)50
- Health checks and screening done15
- Meets NHS clinical targets20
- Children vaccinated on time8
What patients say
105 patients answered the 2026 NHS survey about this surgery.
62%
find the phone easy
above the England average (57%)
80%
say their experience is good
above the England average (77%)
-2
change since last year
2025: 83% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 62% | 57% | 70% |
| Easy to contact via website | 64% | 58% | 69% |
| Easy to contact via NHS App | 50% | 54% | 73% |
| Reception staff helpful | 78% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 27% |
| Sees preferred clinician | 42% | 42% | 49% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 91% |
| Next steps within 2 days | 89% | 93% | 87% |
| Good experience of contacting | 68% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 82% | 57% | 70% |
| Waiting time was about right | 66% | 69% | 65% |
| Remote appointment | 24% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 93% |
| Treated with care and concern | 86% | 86% | 91% |
| Considered mental wellbeing | 75% | 75% | 83% |
| Had all the information needed | 94% | 92% | 96% |
| Confidence and trust | 96% | 93% | 92% |
| Involved in decisions | 91% | 92% | 97% |
| Needs were met | 91% | 90% | 89% |
| Overall | |||
| Overall experience good | 80% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 64% | 79% | 79% |
| Supported by local services | 69% | 70% | 66% |
| Discussed managing condition | 42% | 43% | 45% |
| Agreed a care plan | 35% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 8pm |
| Saturday | 9am to 5pm |
| Sunday | Closed |
Confirmed by the surgery on 22 May 2023. Bank holidays may differ.
- Address
- 279 Kilburn High Road, London, NW6 7JQ
- Phone
- 020 7624 9853
- Website
- www.brondesburymedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West and Central PCN (a group of local surgeries that share services)
- NHS code
- F83059 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it safe? | Good |
| Is it effective? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.9% | 15.2% |
| Diabetes | 5.8% | 7.9% |
| Asthma | 4.7% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 1.8% | 3.0% |
| Depression | 16.1% | 14.3% |
| Obesity | 11.5% | 13.9% |
| Smoking | 20.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 52% | 67% |
| Cervical screening, women 50-64 | 64% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 74% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 67% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Brondesbury Medical Centrethis surgery | – | 40 | 62% | 80% | Yes |
| West Hampstead Medical CentreLondon, NW6 1TP | 0.5 miles | 76 | 82% | 86% | Yes |
| The Lonsdale Medical CentreLondon, NW6 6RR | 0.5 miles | 4 | 39% | 67% | Yes |
| Cholmley Gardens SurgeryLondon, NW6 1AE | 0.6 miles | 41 | 52% | 80% | Yes |
| Belsize Priory Medical Practice (Group)London, NW6 4BJ | 0.7 miles | 35 | 69% | 79% | Yes |
| Mapesbury Medical GroupLondon, NW2 3PS | 0.7 miles | 76 | 83% | 87% | Yes |
| Kilburn Park Medical CentreLondon, NW6 5HB | 0.8 miles | 26 | 64% | 69% | Yes |
| Abbey Medical CentreLondon, NW8 0AG | 0.8 miles | 62 | 65% | 83% | Yes |
| Gray's Inn Medical Group West HampsteadLondon, NW6 1DS | 0.8 miles | 85 | 82% | 91% | Yes |
| Shirland MedicalLondon, W10 4LD | 0.9 miles | 66 | 82% | 84% | Yes |
West Hampstead Medical Centre is 0.5 miles away, scores 76 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Brondesbury Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Brondesbury Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 7624 9853.
How do patients rate Brondesbury Medical Centre?
In the 2026 NHS GP Patient Survey, 80% of patients at Brondesbury Medical Centre said their overall experience was good. The England average is 77%. 62% found it easy to get through by phone (England 57%). Its GPScore is 40 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Brondesbury Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Brondesbury Medical Centre as Good at its last published inspection (report published 13 June 2024).
What are the opening times of Brondesbury Medical Centre?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 8pm, Saturday 9am to 5pm, Sunday closed. The surgery last confirmed these times on 22 May 2023. Bank holidays may differ.
How do I contact Brondesbury Medical Centre?
Call 020 7624 9853 or visit its website, www.brondesburymedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 279 Kilburn High Road, London, NW6 7JQ.
How many patients are registered at Brondesbury Medical Centre?
Around 23,015 patients are registered (January 2025). The surgery is part of West and Central PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.