GP surgery in Liverpool
Brownlow Group Practice
Primary Care Resource Centre, 70 Pembroke Place, Liverpool, L69 3GF
Scores 41 out of 100, average for a GP surgery in England. 73% of patients say their experience is good and 60% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 43
- Easy to get through on the phone46
- Easy to contact online74
- Good experience of getting in touch37
- Did not wait too long for the appointment42
Quality of care 40
- Patients rate the surgery as good30
- Patients got what they needed71
- Doctors and nurses listen52
- Patients trust the staff27
- Inspection rating (Outstanding)98
- Health checks and screening done5
- Meets NHS clinical targets9
- Children vaccinated on time6
What patients say
76 patients answered the 2026 NHS survey about this surgery.
60%
find the phone easy
above the England average (57%)
73%
say their experience is good
below the England average (77%)
+2
change since last year
2025: 71% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 60% | 57% | 42% |
| Easy to contact via website | 68% | 58% | 41% |
| Easy to contact via NHS App | 45% | 54% | 46% |
| Reception staff helpful | 85% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 26% |
| Sees preferred clinician | 72% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 71% |
| Next steps within 2 days | 100% | 93% | 89% |
| Good experience of contacting | 71% | 73% | 67% |
| The appointment | |||
| Offered a choice of time or day | 54% | 57% | 41% |
| Waiting time was about right | 69% | 69% | 60% |
| Remote appointment | 22% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 86% |
| Treated with care and concern | 87% | 86% | 84% |
| Considered mental wellbeing | 89% | 75% | 70% |
| Had all the information needed | 92% | 92% | 94% |
| Confidence and trust | 90% | 93% | 98% |
| Involved in decisions | 91% | 92% | 93% |
| Needs were met | 94% | 90% | 92% |
| Overall | |||
| Overall experience good | 73% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 75% |
| Supported by local services | 71% | 70% | 65% |
| Discussed managing condition | 46% | 43% | 46% |
| Agreed a care plan | 34% | 46% | 36% |
Green means at least 2 points better than England, red at least 2 points worse. With about 76 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 October 2024. Bank holidays may differ.
- Address
- Primary Care Resource Centre, 70 Pembroke Place, Liverpool, L69 3GF
- Phone
- 0151 285 4578
- Website
- central.brownlowhealth.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Brownlow Health PCN (a group of local surgeries that share services)
- NHS code
- N82117 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Brownlow Health @student Health
- University of Liverpool, Peach Street, Liverpool, L69 7ZL · 01517 944720
- Ropewalks General Practice
- Brownlow Health @ropewalks, 26 Argyle Street, Liverpool, L1 5DL
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 21 February 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 2.6% | 15.2% |
| Diabetes | 1.4% | 7.9% |
| Asthma | 3.1% | 6.6% |
| COPD | 0.7% | 1.9% |
| Coronary heart disease | 0.5% | 3.0% |
| Depression | 11.1% | 14.3% |
| Obesity | 5.6% | 13.9% |
| Smoking | 13.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 36% | 67% |
| Cervical screening, women 50-64 | 58% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 76% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 49% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Brownlow Group Practicethis surgery | – | 41 | 60% | 73% | Yes |
| Albion SurgeryLiverpool, L6 2EH | 0.5 miles | 82 | 75% | 89% | Yes |
| Islington House Medical CentreLiverpool, L6 2EH | 0.5 miles | 66 | 70% | 87% | Yes |
| Liverpool Community Copd ServiceLiverpool, L1 4AZ | 0.6 miles | – | – | – | – |
| Brownlow Health at KensingtonLiverpool, L7 2PF | 0.7 miles | 67 | 64% | 88% | Yes |
| Abercromby Family PracticeLiverpool, L7 7HG | 0.7 miles | 34 | 57% | 76% | Yes |
| Liverpool Women's NHS Foundation TrustLiverpool, L8 7SS | 0.8 miles | – | – | – | – |
| Beacon Health KensingtonLiverpool, L7 2AB | 0.8 miles | 26 | 51% | 69% | Yes |
| Minor Surgery St JamesLiverpool, L1 5DZ | 0.8 miles | – | – | – | – |
| St. James' Health CentreLiverpool, L1 5DZ | 0.8 miles | 40 | 74% | 82% | Yes |
Albion Surgery is 0.5 miles away, scores 82 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Brownlow Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Brownlow Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0151 285 4578.
How do patients rate Brownlow Group Practice?
In the 2026 NHS GP Patient Survey, 73% of patients at Brownlow Group Practice said their overall experience was good. The England average is 77%. 60% found it easy to get through by phone (England 57%). Its GPScore is 41 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Brownlow Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Brownlow Group Practice as Outstanding at its last published inspection (report published 21 February 2017).
What are the opening times of Brownlow Group Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 October 2024. Bank holidays may differ.
How do I contact Brownlow Group Practice?
Call 0151 285 4578 or visit its website, central.brownlowhealth.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Primary Care Resource Centre, 70 Pembroke Place, Liverpool, L69 3GF.
Does Brownlow Group Practice have a branch surgery?
Yes. Brownlow Group Practice also runs Brownlow Health @student Health (University of Liverpool, Peach Street, Liverpool, L69 7ZL) and Ropewalks General Practice (Brownlow Health @ropewalks, 26 Argyle Street, Liverpool, L1 5DL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Brownlow Group Practice?
Around 60,122 patients are registered (January 2025). The surgery is part of Brownlow Health PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.