GP surgery in Camden
Camden Health Improvement Practice
The Margarete Centre, 108 Hampstead Road, London, NW1 2LS
Too few patients answered the 2026 NHS survey to give a fair score. Inspectors rated it Good in 2022. It is taking on new patients.
What patients say
28 patients answered the 2026 NHS survey about this surgery.
75%
find the phone easy
well above the England average (57%)
95%
say their experience is good
well above the England average (77%)
+3
change since last year
2025: 92% · 2026: 95%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 75% | 57% | 84% |
| Easy to contact via website | 53% | 58% | 63% |
| Reception staff helpful | 95% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 53% | 31% | 48% |
| Sees preferred clinician | 48% | 42% | 70% |
| What happened when they got in touch | |||
| Knew what would happen next | 97% | 84% | 84% |
| Next steps within 2 days | 93% | 93% | 98% |
| Good experience of contacting | 93% | 73% | 98% |
| The appointment | |||
| Offered a choice of time or day | 86% | 57% | 83% |
| Waiting time was about right | 68% | 69% | 95% |
| Remote appointment | 46% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 92% |
| Treated with care and concern | 95% | 86% | 97% |
| Considered mental wellbeing | 92% | 75% | 86% |
| Had all the information needed | 100% | 92% | 92% |
| Confidence and trust | 94% | 93% | 92% |
| Involved in decisions | 92% | 92% | 87% |
| Needs were met | 93% | 90% | 92% |
| Overall | |||
| Overall experience good | 95% | 77% | 92% |
| Living with a long-term condition | |||
| Confident managing conditions | 35% | 79% | 42% |
| Supported by local services | 64% | 70% | 48% |
| Discussed managing condition | 65% | 43% | 66% |
| Agreed a care plan | 71% | 46% | 57% |
Green means at least 2 points better than England, red at least 2 points worse. With about 28 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 9am to 5pm |
| Tuesday | 10:30am to 5pm |
| Wednesday | 9am to 5pm |
| Thursday | 9am to 5pm |
| Friday | 9am to 5pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 3 June 2024. Bank holidays may differ.
- Address
- The Margarete Centre, 108 Hampstead Road, London, NW1 2LS
- Phone
- 020 3182 4200
- [email protected]
- Website
- www.camdenhomelessgp.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Central Camden PCN (a group of local surgeries that share services)
- NHS code
- Y02674 · NHS profile
Access and facilities
- Disabled toilet
- Induction loop
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Camden Health Improvement Practicethis surgery | – | – | 75% | 95% | Yes |
| Camden Integrated Care ServiceLondon, NW1 3HP | 0.2 miles | – | – | – | – |
| Kings Cross SurgeryLondon, NW1 1HY | 0.4 miles | 2 | 30% | 36% | Yes |
| Somers Town Medical CentreLondon, NW1 1HY | 0.4 miles | 3 | 41% | 53% | Yes |
| Fitzrovia Medical CentreLondon, W1T 6EU | 0.4 miles | 20 | 62% | 78% | Yes |
| Ampthill & Regents Park PracticeLondon, NW1 1TN | 0.4 miles | 34 | 57% | 76% | Yes |
| Ridgmount PracticeLondon, WC1E 7AA | 0.6 miles | 67 | 82% | 65% | Yes |
| Gower Street PracticeLondon, WC1E 6DP | 0.7 miles | 40 | 55% | 76% | Yes |
| Cavendish Health CentreLondon, NW1 5JD | 0.7 miles | 38 | 77% | 83% | Yes |
| Marylebone Health CentreLondon, NW1 5LT | 0.7 miles | 72 | 82% | 79% | Yes |
Common questions
Is Camden Health Improvement Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Camden Health Improvement Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 3182 4200.
How do patients rate Camden Health Improvement Practice?
In the 2026 NHS GP Patient Survey, 95% of patients at Camden Health Improvement Practice said their overall experience was good. The England average is 77%. 75% found it easy to get through by phone (England 57%).
What is the inspection rating for Camden Health Improvement Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Camden Health Improvement Practice as Good at its last published inspection (report published 28 November 2022).
What are the opening times of Camden Health Improvement Practice?
Reception is open Monday 9am to 5pm, Tuesday 10:30am to 5pm, Wednesday 9am to 5pm, Thursday 9am to 5pm, Friday 9am to 5pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 3 June 2024. Bank holidays may differ.
How do I contact Camden Health Improvement Practice?
Call 020 3182 4200 or visit its website, www.camdenhomelessgp.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Margarete Centre, 108 Hampstead Road, London, NW1 2LS.
How many patients are registered at Camden Health Improvement Practice?
Around 499 patients are registered (January 2026). The surgery is part of Central Camden PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.