GP surgery in Lambeth
Clapham Family Practice
Mary Seacole Centre, 89 Clapham High Street, London, SW4 7DB
Scores 40 out of 100, average for a GP surgery in England. 81% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 33
- Easy to get through on the phone31
- Easy to contact online40
- Good experience of getting in touch29
- Did not wait too long for the appointment47
Quality of care 52
- Patients rate the surgery as good57
- Patients got what they needed54
- Doctors and nurses listen69
- Patients trust the staff81
- Inspection rating (Good)50
- Health checks and screening done24
- Meets NHS clinical targets8
- Children vaccinated on time14
What patients say
100 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
81%
say their experience is good
above the England average (77%)
-2
change since last year
2025: 84% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 68% |
| Easy to contact via website | 54% | 58% | 57% |
| Easy to contact via NHS App | 63% | 54% | 65% |
| Reception staff helpful | 83% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 40% |
| Sees preferred clinician | 37% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 84% |
| Next steps within 2 days | 97% | 93% | 99% |
| Good experience of contacting | 68% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 53% | 57% | 70% |
| Waiting time was about right | 71% | 69% | 57% |
| Remote appointment | 20% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 93% |
| Treated with care and concern | 92% | 86% | 91% |
| Considered mental wellbeing | 74% | 75% | 76% |
| Had all the information needed | 97% | 92% | 97% |
| Confidence and trust | 97% | 93% | 93% |
| Involved in decisions | 97% | 92% | 97% |
| Needs were met | 92% | 90% | 93% |
| Overall | |||
| Overall experience good | 81% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 74% |
| Supported by local services | 63% | 70% | 72% |
| Discussed managing condition | 55% | 43% | 60% |
| Agreed a care plan | 43% | 46% | 76% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8:30pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8:30pm |
| Friday | 8am to 7pm |
| Saturday | 9am to noon |
| Sunday | Closed |
Confirmed by the surgery on 6 October 2023. Bank holidays may differ.
- Address
- Mary Seacole Centre, 89 Clapham High Street, London, SW4 7DB
- Phone
- 020 3474 6070
- [email protected]
- Website
- www.theclaphamfamilypractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Clapham PCN (a group of local surgeries that share services)
- NHS code
- G85011 · NHS profile
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 29 July 2021
This rating is 5 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 7.1% | 15.2% |
| Diabetes | 3.8% | 7.9% |
| Asthma | 4.1% | 6.6% |
| COPD | 0.6% | 1.9% |
| Coronary heart disease | 0.7% | 3.0% |
| Depression | 8.9% | 14.3% |
| Obesity | 6.0% | 13.9% |
| Smoking | 12.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 53% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 71% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Clapham Family Practicethis surgery | – | 40 | 52% | 81% | Yes |
| Dr Curran & PartnersLondon, SW4 6EB | 0.2 miles | 37 | 62% | 76% | Yes |
| Sandmere PracticeLondon, SW4 7QJ | 0.3 miles | 72 | 78% | 84% | Yes |
| Hetherington Group PracticeLondon, SW4 7NU | 0.3 miles | 77 | 71% | 92% | Yes |
| Grafton Square SurgeryLondon, SW4 0DE | 0.3 miles | 97 | 84% | 92% | Yes |
| Springfield Medical CentreLondon, SW8 2SH | 0.5 miles | 48 | 66% | 83% | Yes |
| Stockwellbeing AhLondon, SW8 2SH | 0.5 miles | – | – | – | No |
| Beckett House PracticeLondon, SW9 9DL | 0.6 miles | 80 | 77% | 87% | Yes |
| The Grantham PracticeLondon, SW9 9BH | 0.6 miles | 88 | 90% | 93% | Yes |
| Larc Clinic (la)London, SW9 8DJ | 0.8 miles | – | – | – | No |
Sandmere Practice is 0.3 miles away, scores 72 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Clapham Family Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Clapham Family Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 3474 6070.
How do patients rate Clapham Family Practice?
In the 2026 NHS GP Patient Survey, 81% of patients at Clapham Family Practice said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 40 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Clapham Family Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Clapham Family Practice as Good at its last published inspection (report published 29 July 2021).
What are the opening times of Clapham Family Practice?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8:30pm, Wednesday 8am to 8pm, Thursday 8am to 8:30pm, Friday 8am to 7pm, Saturday 9am to noon, Sunday closed. The surgery last confirmed these times on 6 October 2023. Bank holidays may differ.
How do I contact Clapham Family Practice?
Call 020 3474 6070 or visit its website, www.theclaphamfamilypractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Mary Seacole Centre, 89 Clapham High Street, London, SW4 7DB.
How many patients are registered at Clapham Family Practice?
Around 20,589 patients are registered (January 2025). The surgery is part of Clapham PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.