GP surgery in Bamber Bridge
Clayton Brook Surgery
59-60 Tunley Holme, Bamber Bridge, Clayton Brook, Preston, PR5 8ES
Scores 44 out of 100, average for a GP surgery in England. 74% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 59
- Easy to get through on the phone69
- Easy to contact online39
- Good experience of getting in touch35
- Did not wait too long for the appointment74
Quality of care 25
- Patients rate the surgery as good33
- Patients got what they needed25
- Doctors and nurses listen30
- Patients trust the staff22
- Inspection rating (Good)50
- Health checks and screening done31
- Meets NHS clinical targets53
- Children vaccinated on time46
What patients say
103 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
74%
say their experience is good
below the England average (77%)
-7
change since last year
2025: 81% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 69% |
| Easy to contact via website | 54% | 58% | 29% |
| Easy to contact via NHS App | 72% | 54% | 50% |
| Reception staff helpful | 79% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 53% | 31% | 33% |
| Sees preferred clinician | 44% | 42% | 47% |
| What happened when they got in touch | |||
| Knew what would happen next | 75% | 84% | 79% |
| Next steps within 2 days | 97% | 93% | 98% |
| Good experience of contacting | 70% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 62% |
| Waiting time was about right | 79% | 69% | 69% |
| Remote appointment | 33% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 84% |
| Treated with care and concern | 84% | 86% | 82% |
| Considered mental wellbeing | 75% | 75% | 69% |
| Had all the information needed | 95% | 92% | 91% |
| Confidence and trust | 89% | 93% | 83% |
| Involved in decisions | 88% | 92% | 90% |
| Needs were met | 87% | 90% | 89% |
| Overall | |||
| Overall experience good | 74% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 66% | 79% | 68% |
| Supported by local services | 64% | 70% | 63% |
| Discussed managing condition | 54% | 43% | 39% |
| Agreed a care plan | 44% | 46% | 36% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 8pm |
| Saturday | 9am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 3 November 2025. Bank holidays may differ.
- Address
- 59-60 Tunley Holme, Bamber Bridge, Clayton Brook, Preston, PR5 8ES
- Phone
- 01772 313950
- [email protected]
- Website
- www.claytonbrooksurgery.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Leyland PCN (a group of local surgeries that share services)
- NHS code
- P81180 · NHS profile
Access and facilities
- Accessible toilets
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- High-back waiting room chairs
- Off-site car parking nearby
- Sign language interpreter available in-person
- Step-free access at entrances and exits
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.1% | 15.2% |
| Diabetes | 9.2% | 7.9% |
| Asthma | 6.8% | 6.6% |
| COPD | 3.3% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 28.2% | 14.3% |
| Obesity | 16.5% | 13.9% |
| Smoking | 23.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 66% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 46% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Clayton Brook Surgerythis surgery | – | 44 | 72% | 74% | Yes |
| Dr Dawoud's SurgeryChorley, PR6 7EH | 0.2 miles | 76 | 80% | 83% | Yes |
| Whittle SurgeryChorley, PR6 7PY | 1.3 miles | 77 | 65% | 87% | Yes |
| The Ryan Medical CentrePreston, PR5 6JD | 1.7 miles | 62 | 65% | 81% | Yes |
| Roslea SurgeryPreston, PR5 6PE | 1.8 miles | 55 | 60% | 80% | Yes |
| Lostock Hall Medical CentrePreston, PR5 5AB | 2.3 miles | 52 | 72% | 83% | Yes |
| Buckshaw Village Health CentreChorley, PR7 7HZ | 2.5 miles | 38 | 55% | 75% | Yes |
| Central Park SurgeryLeyland, PR25 2TD | 2.7 miles | 73 | 80% | 81% | Yes |
| Sandy Lane SurgeryLeyland, PR25 2EB | 2.8 miles | 69 | 81% | 81% | Yes |
| Riverside Medical CentrePreston, PR5 4AY | 2.9 miles | 42 | 39% | 74% | Yes |
Dr Dawoud's Surgery is 0.2 miles away, scores 76 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Clayton Brook Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Clayton Brook Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01772 313950.
How do patients rate Clayton Brook Surgery?
In the 2026 NHS GP Patient Survey, 74% of patients at Clayton Brook Surgery said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 44 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Clayton Brook Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Clayton Brook Surgery as Good at its last published inspection (report published 28 June 2022).
What are the opening times of Clayton Brook Surgery?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 8pm, Saturday 9am to 1pm, Sunday closed. The surgery last confirmed these times on 3 November 2025. Bank holidays may differ.
How do I contact Clayton Brook Surgery?
Call 01772 313950 or visit its website, www.claytonbrooksurgery.com. You can also book and order repeat prescriptions in the NHS App. The address is 59-60 Tunley Holme, Bamber Bridge, Clayton Brook, Preston, PR5 8ES.
How many patients are registered at Clayton Brook Surgery?
Around 3,458 patients are registered (January 2025). The surgery is part of Leyland PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.