GP surgery in Amber Valley
Crich Medical Practice
Oakwell Drive, Crich, Matlock, DE4 5PB
Scores 75 out of 100, good for a GP surgery in England. 90% of patients say their experience is good and 68% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 70
- Easy to get through on the phone62
- Easy to contact online73
- Good experience of getting in touch64
- Did not wait too long for the appointment70
Quality of care 78
- Patients rate the surgery as good87
- Patients got what they needed61
- Doctors and nurses listen70
- Patients trust the staff62
- Inspection rating (Good)50
- Health checks and screening done61
- Meets NHS clinical targets28
- Children vaccinated on time76
What patients say
120 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
90%
say their experience is good
well above the England average (77%)
-2
change since last year
2025: 92% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 70% |
| Easy to contact via website | 68% | 58% | 64% |
| Easy to contact via NHS App | 60% | 54% | 60% |
| Reception staff helpful | 93% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 41% |
| Sees preferred clinician | 33% | 42% | 58% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 97% |
| Next steps within 2 days | 98% | 93% | 98% |
| Good experience of contacting | 80% | 73% | 90% |
| The appointment | |||
| Offered a choice of time or day | 72% | 57% | 74% |
| Waiting time was about right | 78% | 69% | 87% |
| Remote appointment | 14% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 93% |
| Treated with care and concern | 90% | 86% | 93% |
| Considered mental wellbeing | 78% | 75% | 78% |
| Had all the information needed | 96% | 92% | 95% |
| Confidence and trust | 95% | 93% | 95% |
| Involved in decisions | 96% | 92% | 98% |
| Needs were met | 93% | 90% | 94% |
| Overall | |||
| Overall experience good | 90% | 77% | 92% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 87% |
| Supported by local services | 81% | 70% | 85% |
| Discussed managing condition | 38% | 43% | 54% |
| Agreed a care plan | 52% | 46% | 59% |
Green means at least 2 points better than England, red at least 2 points worse. With about 120 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 June 2023. Bank holidays may differ.
- Address
- Oakwell Drive, Crich, Matlock, DE4 5PB
- Phone
- 01773 852966
- Website
- www.crichmedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Alfreton Ripley Crich & Heanor PCN (a group of local surgeries that share services)
- NHS code
- C81094 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- The Holloway Surgery
- Mill Lane, Holloway, Matlock, DE4 5AQ · 01629 534763
- The Surgery ( South Wingfield)
- Inns Lane, South Wingield, DE55 7LW · 01773 833086
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 22 September 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.1% | 15.2% |
| Diabetes | 6.7% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 3.8% | 3.0% |
| Depression | 11.8% | 14.3% |
| Obesity | 10.3% | 13.9% |
| Smoking | 7.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 80% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Crich Medical Practicethis surgery | – | 75 | 68% | 90% | Yes |
| Hannage Brook Medical CentreMatlock, DE4 4JG | 3.7 miles | 96 | 84% | 92% | Yes |
| Whitemoor Medical CentreBelper, DE56 0JB | 3.9 miles | 69 | 70% | 83% | Yes |
| Parkside SurgeryAlfreton, DE55 7AH | 3.9 miles | 58 | 61% | 84% | Yes |
| Limes Medical CentreAlfreton, DE55 7DW | 4.1 miles | 24 | 43% | 73% | Yes |
| Ripley Medical CentreRipley, DE5 3HR | 4.1 miles | 10 | 43% | 67% | Yes |
| Riversdale SurgeryBelper, DE56 1AY | 4.2 miles | 82 | 81% | 86% | Yes |
| Ivy Grove SurgeryRipley, DE5 3TH | 4.5 miles | 25 | 37% | 59% | Yes |
| Somercotes Medical CentreAlfreton, DE55 4JJ | 4.6 miles | 83 | 69% | 94% | Yes |
| Jessop Medical PracticeAlfreton, DE55 1LU | 4.7 miles | 56 | 48% | 82% | Yes |
Hannage Brook Medical Centre is 3.7 miles away, scores 96 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Crich Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Crich Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01773 852966.
How do patients rate Crich Medical Practice?
In the 2026 NHS GP Patient Survey, 90% of patients at Crich Medical Practice said their overall experience was good. The England average is 77%. 68% found it easy to get through by phone (England 57%). Its GPScore is 75 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Crich Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Crich Medical Practice as Good at its last published inspection (report published 22 September 2016).
What are the opening times of Crich Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 June 2023. Bank holidays may differ.
How do I contact Crich Medical Practice?
Call 01773 852966 or visit its website, www.crichmedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Oakwell Drive, Crich, Matlock, DE4 5PB.
Does Crich Medical Practice have a branch surgery?
Yes. Crich Medical Practice also runs The Holloway Surgery (Mill Lane, Holloway, Matlock, DE4 5AQ) and The Surgery ( South Wingfield) (Inns Lane, South Wingield, DE55 7LW). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Crich Medical Practice?
Around 8,132 patients are registered (January 2025). The surgery is part of Alfreton Ripley Crich & Heanor PCN, a group of local surgeries that share staff and services, in the Derby and Derbyshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.