GP surgery in Newham
Custom House Surgery
16 Freemasons Road, Canning Town, London, E16 3NA
Scores 12 out of 100, poor for a GP surgery in England. 72% of patients say their experience is good and 45% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 15
- Easy to get through on the phone20
- Easy to contact online39
- Good experience of getting in touch19
- Did not wait too long for the appointment17
Quality of care 12
- Patients rate the surgery as good25
- Patients got what they needed25
- Doctors and nurses listen14
- Patients trust the staff7
- Inspection rating (Good)50
- Health checks and screening done30
- Meets NHS clinical targets16
- Children vaccinated on time10
What patients say
97 patients answered the 2026 NHS survey about this surgery.
44%
find the phone easy
well below the England average (57%)
72%
say their experience is good
below the England average (77%)
+9
change since last year
2025: 62% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 44% | 57% | 47% |
| Easy to contact via website | 54% | 58% | 43% |
| Easy to contact via NHS App | 48% | 54% | 39% |
| Reception staff helpful | 78% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 25% |
| Sees preferred clinician | 28% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 69% | 84% | 71% |
| Next steps within 2 days | 87% | 93% | 76% |
| Good experience of contacting | 63% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 30% |
| Waiting time was about right | 58% | 69% | 50% |
| Remote appointment | 31% | 26% | 36% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 79% |
| Treated with care and concern | 82% | 86% | 73% |
| Considered mental wellbeing | 77% | 75% | 62% |
| Had all the information needed | 87% | 92% | 91% |
| Confidence and trust | 85% | 93% | 87% |
| Involved in decisions | 81% | 92% | 89% |
| Needs were met | 87% | 90% | 81% |
| Overall | |||
| Overall experience good | 72% | 77% | 62% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 61% |
| Supported by local services | 52% | 70% | 59% |
| Discussed managing condition | 24% | 43% | 30% |
| Agreed a care plan | 58% | 46% | 52% |
Green means at least 2 points better than England, red at least 2 points worse. With about 97 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 November 2025. Bank holidays may differ.
- Address
- 16 Freemasons Road, Canning Town, London, E16 3NA
- Phone
- 020 7476 2255
- Website
- customhousesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South One Newham PCN (a group of local surgeries that share services)
- NHS code
- F84047 · NHS profile
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.6% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 4.1% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 1.6% | 3.0% |
| Depression | 9.8% | 14.3% |
| Obesity | 19.1% | 13.9% |
| Smoking | 16.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Custom House Surgerythis surgery | – | 12 | 45% | 72% | Yes |
| Community Dermatology ClinicLondon, E16 1LQ | 0.4 miles | – | – | – | – |
| The Ruiz Medical PracticeLondon, E16 1HT | 0.5 miles | 12 | 62% | 60% | Yes |
| Glen Road Medical CentreLondon, E13 8RU | 0.7 miles | 9 | 53% | 67% | Yes |
| Star Lane Medical CentreLondon, E16 4QH | 0.8 miles | 21 | 57% | 62% | Yes |
| Greengate Medical CentreLondon, E13 8PS | 0.9 miles | 45 | 82% | 82% | Yes |
| Balaam Street PracticeLondon, E13 8AF | 0.9 miles | 30 | 57% | 74% | Yes |
| Essex LodgeLondon, E13 0AS | 1.0 miles | 20 | 54% | 71% | Yes |
| Aberfeldy PracticeLondon, E14 0XA | 1.3 miles | 57 | 70% | 77% | Yes |
| Tollgate Medical CentreLondon, E6 5JS | 1.4 miles | 11 | 48% | 69% | Yes |
Greengate Medical Centre is 0.9 miles away, scores 45 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Custom House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Custom House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 7476 2255.
How do patients rate Custom House Surgery?
In the 2026 NHS GP Patient Survey, 72% of patients at Custom House Surgery said their overall experience was good. The England average is 77%. 45% found it easy to get through by phone (England 57%). Its GPScore is 12 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Custom House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Custom House Surgery as Good at its last published inspection (report published 1 June 2026).
What are the opening times of Custom House Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 November 2025. Bank holidays may differ.
How do I contact Custom House Surgery?
Call 020 7476 2255 or visit its website, customhousesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 16 Freemasons Road, Canning Town, London, E16 3NA.
How many patients are registered at Custom House Surgery?
Around 10,560 patients are registered (January 2025). The surgery is part of South One Newham PCN, a group of local surgeries that share staff and services, in the North East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.