GP surgery in East Staffordshire
Dove River
Tutbury Health Centre, Monk Street, Tutbury, Burton-on-Trent, DE13 9NA
Scores 57 out of 100, average for a GP surgery in England. 85% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 48
- Easy to get through on the phone31
- Easy to contact online54
- Good experience of getting in touch56
- Did not wait too long for the appointment56
Quality of care 67
- Patients rate the surgery as good70
- Patients got what they needed61
- Doctors and nurses listen59
- Patients trust the staff62
- Inspection rating (Good)50
- Health checks and screening done72
- Meets NHS clinical targets38
- Children vaccinated on time25
What patients say
97 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
85%
say their experience is good
above the England average (77%)
+3
change since last year
2025: 82% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 56% |
| Easy to contact via website | 60% | 58% | 30% |
| Easy to contact via NHS App | 56% | 54% | 38% |
| Reception staff helpful | 92% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 31% |
| Sees preferred clinician | 31% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 86% |
| Next steps within 2 days | 96% | 93% | 100% |
| Good experience of contacting | 78% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 48% | 57% | 54% |
| Waiting time was about right | 74% | 69% | 65% |
| Remote appointment | 18% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 94% |
| Treated with care and concern | 87% | 86% | 92% |
| Considered mental wellbeing | 67% | 75% | 81% |
| Had all the information needed | 95% | 92% | 95% |
| Confidence and trust | 95% | 93% | 95% |
| Involved in decisions | 92% | 92% | 95% |
| Needs were met | 93% | 90% | 92% |
| Overall | |||
| Overall experience good | 85% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 85% |
| Supported by local services | 63% | 70% | 69% |
| Discussed managing condition | 27% | 43% | 44% |
| Agreed a care plan | 52% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 97 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 27 June 2024. Bank holidays may differ.
- Address
- Tutbury Health Centre, Monk Street, Tutbury, Burton-on-Trent, DE13 9NA
- Phone
- 01283 812455
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- East Staffordshire PCN (a group of local surgeries that share services)
- NHS code
- C81018 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Gilchrist and Partners
- Gibb Lane, Sudbury, Ashbourne, DE6 5HY
Access and facilities
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.4% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 15.1% | 14.3% |
| Obesity | 17.6% | 13.9% |
| Smoking | 8.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 78% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Dove Riverthis surgery | – | 57 | 52% | 85% | Yes |
| Tutbury Health CentreBurton-on-Trent, DE13 9NA | under 0.1 miles | 62 | 51% | 82% | Yes |
| Wellbrook Medical CentreDerby, DE65 5GZ | 2.5 miles | 41 | 50% | 79% | Yes |
| Carlton Street SurgeryBurton-on-Trent, DE13 0TE | 3.0 miles | 2 | 36% | 51% | Yes |
| Gordon Street SurgeryBurton-on-Trent, DE14 2JA | 3.7 miles | 59 | 68% | 85% | Yes |
| Wetmore Road SurgeryBurton-on-Trent, DE14 1SL | 4.3 miles | 62 | 57% | 87% | Yes |
| Peel CroftBurton-on-Trent, DE14 3RH | 4.6 miles | 86 | 92% | 85% | Yes |
| All Saints SurgeryBurton-on-Trent, DE14 3NA | 4.8 miles | 21 | 46% | 72% | Yes |
| Trent MeadowsBurton-on-Trent, DE14 3EY | 5.0 miles | 15 | 27% | 59% | Yes |
| Willington SurgeryDerby, DE65 6QT | 5.1 miles | 71 | 67% | 84% | Yes |
Peel Croft is 4.6 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Dove River taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Dove River was taking on new patients. You can register online through the NHS website or call the surgery on 01283 812455.
How do patients rate Dove River?
In the 2026 NHS GP Patient Survey, 85% of patients at Dove River said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 57 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Dove River?
The Care Quality Commission, which inspects GP surgeries in England, rated Dove River as Good at its last published inspection (report published 20 October 2022).
What are the opening times of Dove River?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 27 June 2024. Bank holidays may differ.
How do I contact Dove River?
Call 01283 812455. You can also book and order repeat prescriptions in the NHS App. The address is Tutbury Health Centre, Monk Street, Tutbury, Burton-on-Trent, DE13 9NA.
Does Dove River have a branch surgery?
Yes. Dove River also runs Gilchrist and Partners (Gibb Lane, Sudbury, Ashbourne, DE6 5HY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Dove River?
Around 9,031 patients are registered (January 2025). The surgery is part of East Staffordshire PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.