GP surgery in West Bromwich
Dr Arora RK
Frank Fisher Way, West Bromwich, B70 7AW
Scores 28 out of 100, below average for a GP surgery in England. 77% of patients say their experience is good and 40% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 14
- Easy to get through on the phone14
- Easy to contact online11
- Good experience of getting in touch12
- Did not wait too long for the appointment35
Quality of care 54
- Patients rate the surgery as good43
- Patients got what they needed74
- Doctors and nurses listen59
- Patients trust the staff47
- Inspection rating (Good)50
- Health checks and screening done69
- Meets NHS clinical targets35
- Children vaccinated on time31
What patients say
90 patients answered the 2026 NHS survey about this surgery.
40%
find the phone easy
well below the England average (57%)
77%
say their experience is good
about the England average (77%)
+5
change since last year
2025: 73% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 40% | 57% | 37% |
| Easy to contact via website | 38% | 58% | 42% |
| Easy to contact via NHS App | 60% | 54% | 45% |
| Reception staff helpful | 77% | 85% | 75% |
| Seeing the same person | |||
| Has a preferred clinician | 41% | 31% | 31% |
| Sees preferred clinician | 47% | 42% | 22% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 70% |
| Next steps within 2 days | 96% | 93% | 98% |
| Good experience of contacting | 59% | 73% | 65% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 38% |
| Waiting time was about right | 66% | 69% | 68% |
| Remote appointment | 23% | 26% | 42% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 88% |
| Treated with care and concern | 87% | 86% | 82% |
| Considered mental wellbeing | 73% | 75% | 65% |
| Had all the information needed | 93% | 92% | 93% |
| Confidence and trust | 93% | 93% | 92% |
| Involved in decisions | 94% | 92% | 94% |
| Needs were met | 94% | 90% | 89% |
| Overall | |||
| Overall experience good | 77% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 82% |
| Supported by local services | 69% | 70% | 71% |
| Discussed managing condition | 51% | 43% | 52% |
| Agreed a care plan | 59% | 46% | 71% |
Green means at least 2 points better than England, red at least 2 points worse. With about 90 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 August 2021. Bank holidays may differ.
- Address
- Frank Fisher Way, West Bromwich, B70 7AW
- Phone
- 0121 612 2222
- Website
- aroralyng.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Swb Together4healthcare PCN (a group of local surgeries that share services)
- NHS code
- M88619 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Parent and child parking
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.0% | 15.2% |
| Diabetes | 10.3% | 7.9% |
| Asthma | 5.2% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 10.2% | 14.3% |
| Obesity | 15.0% | 13.9% |
| Smoking | 13.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Dr Arora RKthis surgery | – | 28 | 40% | 77% | Yes |
| Dr Dewan VKWest Bromwich, B70 7AW | under 0.1 miles | 79 | 83% | 94% | Yes |
| St Paul's Partnership - Lyng MedicalWest Bromwich, B70 7AW | under 0.1 miles | 75 | 65% | 88% | Yes |
| Linkway Medical PracticeWest Bromwich, B70 7AW | under 0.1 miles | 2 | 19% | 56% | Yes |
| Dr Singh MWest Bromwich, B70 8HQ | 0.2 miles | 37 | 68% | 73% | Yes |
| Dr Ui Haque NWest Bromwich, B70 6JX | 0.6 miles | 7 | 52% | 65% | Yes |
| St Pauls PartnersWest Bromwich, B70 6JX | 0.6 miles | 66 | 64% | 85% | Yes |
| Oldbury Health CentreOldbury, B69 4DE | 1.1 miles | 17 | 45% | 75% | Yes |
| St Paul's Medical PracticeSmethwick, B66 1HB | 1.1 miles | 6 | 41% | 67% | Yes |
| Lodge Road SurgerySmethwick, B67 7LU | 1.2 miles | 36 | 59% | 75% | Yes |
Dr Dewan VK is under 0.1 miles away, scores 79 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Dr Arora RK taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Dr Arora RK was taking on new patients. You can register online through the NHS website or call the surgery on 0121 612 2222.
How do patients rate Dr Arora RK?
In the 2026 NHS GP Patient Survey, 77% of patients at Dr Arora RK said their overall experience was good. The England average is 77%. 40% found it easy to get through by phone (England 57%). Its GPScore is 28 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Dr Arora RK?
The Care Quality Commission, which inspects GP surgeries in England, rated Dr Arora RK as Good at its last published inspection (report published 28 October 2021).
What are the opening times of Dr Arora RK?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 August 2021. Bank holidays may differ.
How do I contact Dr Arora RK?
Call 0121 612 2222 or visit its website, aroralyng.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Frank Fisher Way, West Bromwich, B70 7AW.
How many patients are registered at Dr Arora RK?
Around 11,055 patients are registered (January 2025). The surgery is part of Swb Together4healthcare PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.