GP surgery in Hillingdon
Dr MLR Siddiqui's Practice
21 Walnut Way, South Ruislip, Ruislip, HA4 6TA
Scores 38 out of 100, below average for a GP surgery in England. 71% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 44
- Easy to get through on the phone69
- Easy to contact online46
- Good experience of getting in touch46
- Did not wait too long for the appointment21
Quality of care 33
- Patients rate the surgery as good24
- Patients got what they needed38
- Doctors and nurses listen48
- Patients trust the staff42
- Inspection rating (Good)50
- Health checks and screening done82
- Meets NHS clinical targets32
- Children vaccinated on time8
What patients say
132 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
71%
say their experience is good
below the England average (77%)
-10
change since last year
2025: 81% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 70% |
| Easy to contact via website | 56% | 58% | 49% |
| Easy to contact via NHS App | 55% | 54% | 56% |
| Reception staff helpful | 78% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 43% |
| Sees preferred clinician | 51% | 42% | 62% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 90% |
| Next steps within 2 days | 88% | 93% | 90% |
| Good experience of contacting | 74% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 65% |
| Waiting time was about right | 60% | 69% | 61% |
| Remote appointment | 32% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 90% |
| Treated with care and concern | 85% | 86% | 88% |
| Considered mental wellbeing | 75% | 75% | 74% |
| Had all the information needed | 97% | 92% | 90% |
| Confidence and trust | 93% | 93% | 94% |
| Involved in decisions | 94% | 92% | 94% |
| Needs were met | 89% | 90% | 95% |
| Overall | |||
| Overall experience good | 71% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 77% |
| Supported by local services | 74% | 70% | 69% |
| Discussed managing condition | 45% | 43% | 40% |
| Agreed a care plan | 33% | 46% | 60% |
Green means at least 2 points better than England, red at least 2 points worse. With about 132 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 1pm 2pm to 6:45pm |
| Tuesday | 8am to 1pm 2pm to 6:45pm |
| Wednesday | 8am to 1pm 2pm to 6:45pm |
| Thursday | 8am to 1pm 2pm to 6:45pm |
| Friday | 8am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 July 2019. Bank holidays may differ.
- Address
- 21 Walnut Way, South Ruislip, Ruislip, HA4 6TA
- Phone
- 020 8845 4400
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Celadine Health & Metrocare PCN (a group of local surgeries that share services)
- NHS code
- E86629 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 29 March 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.5% | 15.2% |
| Diabetes | 7.4% | 7.9% |
| Asthma | 3.5% | 6.6% |
| COPD | 0.6% | 1.9% |
| Coronary heart disease | 1.5% | 3.0% |
| Depression | 7.3% | 14.3% |
| Obesity | 13.3% | 13.9% |
| Smoking | 12.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 79% | 68% |
| Blood pressure checked in last 5 years (45+) | 81% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Dr MLR Siddiqui's Practicethis surgery | – | 38 | 72% | 71% | Yes |
| Queens Walk Medical CentreRuislip, HA4 0NT | 0.8 miles | 55 | 75% | 73% | Yes |
| Acrefield SurgeryRuislip, HA4 0QR | 1.0 miles | 38 | 56% | 79% | Yes |
| The Medical CentreNortholt, UB5 4AT | 1.0 miles | 31 | 60% | 66% | Yes |
| Oxford Drive Medical CentreRuislip, HA4 9EY | 1.1 miles | 98 | 90% | 94% | Yes |
| Islip Manor Medical CentreNortholt, UB5 5RG | 1.2 miles | 29 | 65% | 69% | Yes |
| West End SurgeryNortholt, UB5 6QN | 1.2 miles | 78 | 78% | 91% | Yes |
| Mandeville Medical CentreNortholt, UB5 5HB | 1.3 miles | 61 | 78% | 79% | Yes |
| Yeading Medical CentreNortholt, UB5 6LD | 1.3 miles | 69 | 84% | 81% | Yes |
| Cedars Medical CentreRuislip, HA4 9LZ | 1.3 miles | 88 | 78% | 86% | Yes |
Queens Walk Medical Centre is 0.8 miles away, scores 55 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Dr MLR Siddiqui's Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Dr MLR Siddiqui's Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8845 4400.
How do patients rate Dr MLR Siddiqui's Practice?
In the 2026 NHS GP Patient Survey, 71% of patients at Dr MLR Siddiqui's Practice said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 38 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Dr MLR Siddiqui's Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Dr MLR Siddiqui's Practice as Good at its last published inspection (report published 29 March 2018).
What are the opening times of Dr MLR Siddiqui's Practice?
Reception is open Monday 8am to 1pm 2pm to 6:45pm, Tuesday 8am to 1pm 2pm to 6:45pm, Wednesday 8am to 1pm 2pm to 6:45pm, Thursday 8am to 1pm 2pm to 6:45pm, Friday 8am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 July 2019. Bank holidays may differ.
How do I contact Dr MLR Siddiqui's Practice?
Call 020 8845 4400. You can also book and order repeat prescriptions in the NHS App. The address is 21 Walnut Way, South Ruislip, Ruislip, HA4 6TA.
How many patients are registered at Dr MLR Siddiqui's Practice?
Around 3,755 patients are registered (January 2025). The surgery is part of Celadine Health & Metrocare PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.