GP surgery in Wavertree
Dunstan Village Group Practice
Earle Road Medical Centre, 131 Earle Road, Liverpool, L7 6HD
Scores 30 out of 100, below average for a GP surgery in England. 83% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 23
- Easy to get through on the phone24
- Easy to contact online72
- Good experience of getting in touch35
- Did not wait too long for the appointment11
Quality of care 43
- Patients rate the surgery as good63
- Patients got what they needed67
- Doctors and nurses listen89
- Patients trust the staff58
- Inspection rating (Requires improvement)2
- Health checks and screening done6
- Meets NHS clinical targets20
- Children vaccinated on time2
What patients say
78 patients answered the 2026 NHS survey about this surgery.
48%
find the phone easy
well below the England average (57%)
83%
say their experience is good
above the England average (77%)
-6
change since last year
2025: 89% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 48% | 57% | 57% |
| Easy to contact via website | 67% | 58% | 43% |
| Easy to contact via NHS App | 42% | 54% | 45% |
| Reception staff helpful | 83% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 49% | 31% | 63% |
| Sees preferred clinician | 13% | 42% | 32% |
| What happened when they got in touch | |||
| Knew what would happen next | 67% | 84% | 74% |
| Next steps within 2 days | 95% | 93% | 90% |
| Good experience of contacting | 70% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 56% | 57% | 55% |
| Waiting time was about right | 54% | 69% | 52% |
| Remote appointment | 25% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 87% |
| Treated with care and concern | 93% | 86% | 89% |
| Considered mental wellbeing | 74% | 75% | 88% |
| Had all the information needed | 97% | 92% | 96% |
| Confidence and trust | 94% | 93% | 93% |
| Involved in decisions | 96% | 92% | 91% |
| Needs were met | 93% | 90% | 92% |
| Overall | |||
| Overall experience good | 83% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 61% |
| Supported by local services | 87% | 70% | 59% |
| Discussed managing condition | 37% | 43% | 37% |
| Agreed a care plan | 64% | 46% | 59% |
Green means at least 2 points better than England, red at least 2 points worse. With about 78 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 8pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 October 2024. Bank holidays may differ.
- Address
- Earle Road Medical Centre, 131 Earle Road, Liverpool, L7 6HD
- Phone
- 0151 734 3535
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- The Picton PCN (a group of local surgeries that share services)
- NHS code
- N82662 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in Braille
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 10 March 2023
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.0% | 15.2% |
| Diabetes | 9.9% | 7.9% |
| Asthma | 6.1% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 15.8% | 14.3% |
| Obesity | 16.6% | 13.9% |
| Smoking | 19.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 50% | 67% |
| Cervical screening, women 50-64 | 60% | 75% |
| Blood pressure controlled (hypertension, under 80) | 54% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 65% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 48% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Dunstan Village Group Practicethis surgery | – | 30 | 48% | 83% | Yes |
| Picton GreenLiverpool, L7 6HD | under 0.1 miles | 25 | 49% | 74% | Yes |
| Earle Road Medical CentreLiverpool, L7 6HD | under 0.1 miles | 18 | 34% | 75% | Yes |
| Sefton Park Medical CentreLiverpool, L15 2LQ | 0.5 miles | 77 | 71% | 86% | Yes |
| Brownlow Health @ Princes ParkLiverpool, L8 0SY | 0.6 miles | 68 | 60% | 92% | Yes |
| Brownlow Health at KensingtonLiverpool, L7 2PF | 0.7 miles | 67 | 64% | 88% | Yes |
| Beacon Health KensingtonLiverpool, L7 2AB | 0.7 miles | 26 | 51% | 69% | Yes |
| Liverpool Women's NHS Foundation TrustLiverpool, L8 7SS | 0.7 miles | – | – | – | – |
| Abercromby Family PracticeLiverpool, L7 7HG | 0.8 miles | 34 | 57% | 76% | Yes |
| Greenbank Drive SurgeryLiverpool, L17 1AW | 0.8 miles | 70 | 82% | 81% | Yes |
Sefton Park Medical Centre is 0.5 miles away, scores 77 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Dunstan Village Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Dunstan Village Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0151 734 3535.
How do patients rate Dunstan Village Group Practice?
In the 2026 NHS GP Patient Survey, 83% of patients at Dunstan Village Group Practice said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 30 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Dunstan Village Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Dunstan Village Group Practice as Requires improvement at its last published inspection (report published 10 March 2023).
What are the opening times of Dunstan Village Group Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 8pm, Thursday 8am to 6:30pm, Friday 8am to 8pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 October 2024. Bank holidays may differ.
How do I contact Dunstan Village Group Practice?
Call 0151 734 3535. You can also book and order repeat prescriptions in the NHS App. The address is Earle Road Medical Centre, 131 Earle Road, Liverpool, L7 6HD.
How many patients are registered at Dunstan Village Group Practice?
Around 8,121 patients are registered (January 2025). The surgery is part of The Picton PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.