GP surgery in Louth
East Lindsey Medical Group
153 Newmarket, Louth, LN11 9EH
Scores 21 out of 100, below average for a GP surgery in England. 70% of patients say their experience is good and 43% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 18
- Easy to get through on the phone17
- Easy to contact online53
- Good experience of getting in touch16
- Did not wait too long for the appointment28
Quality of care 31
- Patients rate the surgery as good21
- Patients got what they needed66
- Doctors and nurses listen18
- Patients trust the staff15
- Inspection rating (Good)50
- Health checks and screening done65
- Meets NHS clinical targets12
- Children vaccinated on time84
What patients say
109 patients answered the 2026 NHS survey about this surgery.
42%
find the phone easy
well below the England average (57%)
70%
say their experience is good
below the England average (77%)
+17
change since last year
2025: 53% · 2026: 70%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 42% | 57% | 28% |
| Easy to contact via website | 60% | 58% | 39% |
| Easy to contact via NHS App | 37% | 54% | 37% |
| Reception staff helpful | 57% | 85% | 75% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 30% |
| Sees preferred clinician | 39% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 64% |
| Next steps within 2 days | 94% | 93% | 88% |
| Good experience of contacting | 62% | 73% | 49% |
| The appointment | |||
| Offered a choice of time or day | 32% | 57% | 33% |
| Waiting time was about right | 63% | 69% | 65% |
| Remote appointment | 31% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 84% |
| Treated with care and concern | 81% | 86% | 84% |
| Considered mental wellbeing | 67% | 75% | 61% |
| Had all the information needed | 82% | 92% | 88% |
| Confidence and trust | 88% | 93% | 89% |
| Involved in decisions | 85% | 92% | 88% |
| Needs were met | 93% | 90% | 91% |
| Overall | |||
| Overall experience good | 70% | 77% | 53% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 68% |
| Supported by local services | 60% | 70% | 65% |
| Discussed managing condition | 40% | 43% | 31% |
| Agreed a care plan | 38% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 7pm |
| Tuesday | 8am to 7pm |
| Wednesday | 8am to 7pm |
| Thursday | 7am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 September 2017. Bank holidays may differ.
- Address
- 153 Newmarket, Louth, LN11 9EH
- Phone
- 01507 603121
- Website
- www.eastlindseymedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Meridian Medical PCN (a group of local surgeries that share services)
- NHS code
- C83056 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Wolds Practice
- West Road, Tetford, Horncastle, LN9 6QP
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 10 April 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.3% | 15.2% |
| Diabetes | 8.5% | 7.9% |
| Asthma | 9.8% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 4.9% | 3.0% |
| Depression | 14.2% | 14.3% |
| Obesity | 11.5% | 13.9% |
| Smoking | 12.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 80% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| East Lindsey Medical Groupthis surgery | – | 21 | 43% | 70% | Yes |
| James Street Family PracticeLouth, LN11 0JN | 0.5 miles | 15 | 43% | 68% | Yes |
| North Thoresby SurgeryGrimsby, DN36 5RT | 7.5 miles | 46 | 73% | 76% | Yes |
| Marsh Medical PracticeLouth, LN11 7QU | 8.2 miles | 48 | 52% | 76% | Yes |
| Binbrook SurgeryMarket Rasen, LN8 6ED | 8.7 miles | 91 | 91% | 88% | Yes |
| Merton Lodge SurgeryAlford, LN13 9HT | 10.0 miles | 47 | 40% | 79% | Yes |
| Marisco Medical PracticeMablethorpe, LN12 1DP | 10.6 miles | 43 | 39% | 77% | Yes |
| Horncastle Medical GroupHorncastle, LN9 6AL | 11.6 miles | 40 | 53% | 80% | Yes |
| Slc Medical GroupGrimsby, DN33 3JF | 12.7 miles | 54 | 61% | 83% | Yes |
| Dr Oz QureshiCleethorpes, DN35 0LN | 13.0 miles | 74 | 78% | 86% | Yes |
North Thoresby Surgery is 7.5 miles away, scores 46 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is East Lindsey Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), East Lindsey Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01507 603121.
How do patients rate East Lindsey Medical Group?
In the 2026 NHS GP Patient Survey, 70% of patients at East Lindsey Medical Group said their overall experience was good. The England average is 77%. 43% found it easy to get through by phone (England 57%). Its GPScore is 21 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for East Lindsey Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated East Lindsey Medical Group as Good at its last published inspection (report published 10 April 2019).
What are the opening times of East Lindsey Medical Group?
Reception is open Monday 8am to 7pm, Tuesday 8am to 7pm, Wednesday 8am to 7pm, Thursday 7am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 September 2017. Bank holidays may differ.
How do I contact East Lindsey Medical Group?
Call 01507 603121 or visit its website, www.eastlindseymedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 153 Newmarket, Louth, LN11 9EH.
Does East Lindsey Medical Group have a branch surgery?
Yes. East Lindsey Medical Group also runs The Wolds Practice (West Road, Tetford, Horncastle, LN9 6QP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at East Lindsey Medical Group?
Around 14,046 patients are registered (January 2025). The surgery is part of Meridian Medical PCN, a group of local surgeries that share staff and services, in the Lincolnshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.