GP surgery in Leicester
East Park Medical Centre (RP Pandya)
264-266 East Park Road, Leicester, LE5 5FD
Scores 29 out of 100, below average for a GP surgery in England. 72% of patients say their experience is good and 59% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 35
- Easy to get through on the phone44
- Easy to contact online33
- Good experience of getting in touch35
- Did not wait too long for the appointment38
Quality of care 24
- Patients rate the surgery as good28
- Patients got what they needed8
- Doctors and nurses listen29
- Patients trust the staff36
- Inspection rating (Requires improvement)2
- Health checks and screening done84
- Meets NHS clinical targets98
- Children vaccinated on time92
What patients say
98 patients answered the 2026 NHS survey about this surgery.
58%
find the phone easy
about the England average (57%)
72%
say their experience is good
below the England average (77%)
-2
change since last year
2025: 75% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 58% | 57% | 64% |
| Easy to contact via website | 51% | 58% | 54% |
| Easy to contact via NHS App | 55% | 54% | 62% |
| Reception staff helpful | 78% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 49% | 31% | 48% |
| Sees preferred clinician | 40% | 42% | 45% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 76% |
| Next steps within 2 days | 91% | 93% | 87% |
| Good experience of contacting | 70% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 73% |
| Waiting time was about right | 67% | 69% | 59% |
| Remote appointment | 33% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 88% |
| Treated with care and concern | 83% | 86% | 80% |
| Considered mental wellbeing | 80% | 75% | 71% |
| Had all the information needed | 95% | 92% | 98% |
| Confidence and trust | 92% | 93% | 92% |
| Involved in decisions | 90% | 92% | 91% |
| Needs were met | 82% | 90% | 85% |
| Overall | |||
| Overall experience good | 72% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 67% |
| Supported by local services | 89% | 70% | 77% |
| Discussed managing condition | 41% | 43% | 50% |
| Agreed a care plan | 41% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 98 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 9pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 November 2018. Bank holidays may differ.
- Address
- 264-266 East Park Road, Leicester, LE5 5FD
- Phone
- 0116 273 6330
- Website
- www.eastparkmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Belgrave & Spinney Hill PCN (a group of local surgeries that share services)
- NHS code
- C82037 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- East Park Medical Centre
- 41-43 Doncaster Road, Leicester, LE4 6JL
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 10 February 2023
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.8% | 15.2% |
| Diabetes | 19.4% | 7.9% |
| Asthma | 4.6% | 6.6% |
| COPD | 0.5% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 7.9% | 14.3% |
| Obesity | 15.4% | 13.9% |
| Smoking | 6.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 60% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 72% | 57% |
| Diabetes: annual foot check | 94% | 78% |
| Asthma: annual review | 80% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| East Park Medical Centre (RP Pandya)this surgery | – | 29 | 59% | 72% | Yes |
| The Practice-SayeedLeicester, LE5 5AY | 0.2 miles | 15 | 42% | 73% | Yes |
| Spinney Hill Medical CentreLeicester, LE5 3HX | 0.3 miles | 14 | 44% | 60% | Yes |
| Al-Waqas Medical CentreLeicester, LE2 1DJ | 0.4 miles | 6 | 31% | 53% | Yes |
| Community Health Centre (ZS Osama)Leicester, LE2 0GU | 0.4 miles | 27 | 50% | 75% | Yes |
| Highfields Medical CentreLeicester, LE5 3GH | 0.6 miles | 19 | 59% | 68% | Yes |
| Heron GP PracticeLeicester, LE5 3GH | 0.6 miles | 1 | 22% | 58% | Yes |
| The Charnwood PracticeLeicester, LE5 3GH | 0.6 miles | 44 | 56% | 80% | Yes |
| Dr R Kapur & PartnersLeicester, LE2 0TA | 0.6 miles | 41 | 64% | 70% | Yes |
| St Peter's Medical Centre (Mansingh & Mehra)Leicester, LE2 0TA | 0.6 miles | 50 | 49% | 75% | Yes |
The Charnwood Practice is 0.6 miles away, scores 44 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is East Park Medical Centre (RP Pandya) taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), East Park Medical Centre (RP Pandya) was taking on new patients. You can register online through the NHS website or call the surgery on 0116 273 6330.
How do patients rate East Park Medical Centre (RP Pandya)?
In the 2026 NHS GP Patient Survey, 72% of patients at East Park Medical Centre (RP Pandya) said their overall experience was good. The England average is 77%. 59% found it easy to get through by phone (England 57%). Its GPScore is 29 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for East Park Medical Centre (RP Pandya)?
The Care Quality Commission, which inspects GP surgeries in England, rated East Park Medical Centre (RP Pandya) as Requires improvement at its last published inspection (report published 10 February 2023).
What are the opening times of East Park Medical Centre (RP Pandya)?
Reception is open Monday 8:30am to 9pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 November 2018. Bank holidays may differ.
How do I contact East Park Medical Centre (RP Pandya)?
Call 0116 273 6330 or visit its website, www.eastparkmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 264-266 East Park Road, Leicester, LE5 5FD.
Does East Park Medical Centre (RP Pandya) have a branch surgery?
Yes. East Park Medical Centre (RP Pandya) also runs East Park Medical Centre (41-43 Doncaster Road, Leicester, LE4 6JL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at East Park Medical Centre (RP Pandya)?
Around 10,486 patients are registered (January 2025). The surgery is part of Belgrave & Spinney Hill PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.