GP surgery in Greenford
Eastmead Avenue Surgery
20 Eastmead Avenue, Greenford, UB6 9RB
Scores 49 out of 100, average for a GP surgery in England. 77% of patients say their experience is good and 55% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 39
- Easy to get through on the phone38
- Easy to contact online56
- Good experience of getting in touch54
- Did not wait too long for the appointment26
Quality of care 62
- Patients rate the surgery as good42
- Patients got what they needed81
- Doctors and nurses listen76
- Patients trust the staff56
- Inspection rating (Good)50
- Health checks and screening done81
- Meets NHS clinical targets42
- Children vaccinated on time28
What patients say
119 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
about the England average (57%)
77%
say their experience is good
about the England average (77%)
+4
change since last year
2025: 73% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 61% |
| Easy to contact via website | 61% | 58% | 40% |
| Easy to contact via NHS App | 65% | 54% | 46% |
| Reception staff helpful | 87% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 39% |
| Sees preferred clinician | 22% | 42% | 16% |
| What happened when they got in touch | |||
| Knew what would happen next | 75% | 84% | 74% |
| Next steps within 2 days | 87% | 93% | 89% |
| Good experience of contacting | 77% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 36% |
| Waiting time was about right | 63% | 69% | 73% |
| Remote appointment | 41% | 26% | 34% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 91% |
| Treated with care and concern | 90% | 86% | 91% |
| Considered mental wellbeing | 82% | 75% | 71% |
| Had all the information needed | 90% | 92% | 97% |
| Confidence and trust | 94% | 93% | 96% |
| Involved in decisions | 95% | 92% | 95% |
| Needs were met | 96% | 90% | 94% |
| Overall | |||
| Overall experience good | 77% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 68% | 79% | 67% |
| Supported by local services | 73% | 70% | 61% |
| Discussed managing condition | 55% | 43% | 50% |
| Agreed a care plan | 55% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 119 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 May 2025. Bank holidays may differ.
- Address
- 20 Eastmead Avenue, Greenford, UB6 9RB
- Phone
- 020 8578 1244
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Greenwell PCN (a group of local surgeries that share services)
- NHS code
- E85046 · NHS profile
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 4 August 2021
This rating is 5 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.7% | 15.2% |
| Diabetes | 10.0% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 9.0% | 14.3% |
| Obesity | 19.8% | 13.9% |
| Smoking | 13.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 92% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Eastmead Avenue Surgerythis surgery | – | 49 | 55% | 77% | Yes |
| The Mansell Road PracticeGreenford, UB6 9EN | 0.4 miles | 72 | 79% | 84% | Yes |
| Oldfield Family PracticeGreenford, UB6 8RA | 0.5 miles | 85 | 83% | 85% | Yes |
| Somerset Medical CentreNortholt, UB5 6WL | 0.6 miles | 47 | 61% | 77% | Yes |
| Goodcare PracticeNortholt, UB5 6WL | 0.6 miles | 8 | 37% | 65% | Yes |
| Broadmead SurgeryNortholt, UB5 6WL | 0.6 miles | 28 | 56% | 70% | Yes |
| Somerset Fhp OSouthall, UB1 2TU | 0.6 miles | 26 | 59% | 66% | Yes |
| Dr Sivanesan & PartnerSouthall, UB1 2TJ | 0.8 miles | 88 | 71% | 92% | Yes |
| Jubilee Gardens Medical CentreSouthall, UB1 2TJ | 0.8 miles | 46 | 69% | 76% | Yes |
| St. Georges Medical CentreSouthall, UB1 2RX | 0.8 miles | 34 | 63% | 71% | Yes |
The Mansell Road Practice is 0.4 miles away, scores 72 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Eastmead Avenue Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Eastmead Avenue Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 8578 1244.
How do patients rate Eastmead Avenue Surgery?
In the 2026 NHS GP Patient Survey, 77% of patients at Eastmead Avenue Surgery said their overall experience was good. The England average is 77%. 55% found it easy to get through by phone (England 57%). Its GPScore is 49 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Eastmead Avenue Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Eastmead Avenue Surgery as Good at its last published inspection (report published 4 August 2021).
What are the opening times of Eastmead Avenue Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 May 2025. Bank holidays may differ.
How do I contact Eastmead Avenue Surgery?
Call 020 8578 1244. You can also book and order repeat prescriptions in the NHS App. The address is 20 Eastmead Avenue, Greenford, UB6 9RB.
How many patients are registered at Eastmead Avenue Surgery?
Around 6,133 patients are registered (January 2025). The surgery is part of Greenwell PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.