GP surgery in Manchester
Florence House Medical Practice
1344 Ashton Old Road, Higher Openshaw, Manchester, M11 1JG
Scores 24 out of 100, below average for a GP surgery in England. 69% of patients say their experience is good and 62% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 34
- Easy to get through on the phone49
- Easy to contact online74
- Good experience of getting in touch30
- Did not wait too long for the appointment19
Quality of care 16
- Patients rate the surgery as good20
- Patients got what they needed9
- Doctors and nurses listen76
- Patients trust the staff32
- Inspection rating (Good)50
- Health checks and screening done8
- Meets NHS clinical targets26
- Children vaccinated on time11
What patients say
93 patients answered the 2026 NHS survey about this surgery.
61%
find the phone easy
above the England average (57%)
69%
say their experience is good
below the England average (77%)
-1
change since last year
2025: 70% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 61% | 57% | 54% |
| Easy to contact via website | 68% | 58% | 62% |
| Easy to contact via NHS App | 61% | 54% | 55% |
| Reception staff helpful | 76% | 85% | 72% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 23% |
| Sees preferred clinician | 30% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 76% |
| Next steps within 2 days | 87% | 93% | 87% |
| Good experience of contacting | 69% | 73% | 65% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 40% |
| Waiting time was about right | 59% | 69% | 58% |
| Remote appointment | 47% | 26% | 49% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 78% |
| Treated with care and concern | 90% | 86% | 77% |
| Considered mental wellbeing | 71% | 75% | 70% |
| Had all the information needed | 98% | 92% | 85% |
| Confidence and trust | 91% | 93% | 81% |
| Involved in decisions | 87% | 92% | 84% |
| Needs were met | 82% | 90% | 80% |
| Overall | |||
| Overall experience good | 69% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 59% |
| Supported by local services | 63% | 70% | 55% |
| Discussed managing condition | 47% | 43% | 36% |
| Agreed a care plan | 34% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 93 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 June 2026. Bank holidays may differ.
- Address
- 1344 Ashton Old Road, Higher Openshaw, Manchester, M11 1JG
- Phone
- 0161 370 2133
- [email protected]
- Website
- www.florencehousesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Clayton Beswick & Openshaw PCN (a group of local surgeries that share services)
- NHS code
- P84042 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in Braille
- Documents available in large print
- Free on-site car parking
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Parent and baby room
- Sign language interpreter available online
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.5% | 15.2% |
| Diabetes | 7.5% | 7.9% |
| Asthma | 5.1% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 2.1% | 3.0% |
| Depression | 12.4% | 14.3% |
| Obesity | 11.3% | 13.9% |
| Smoking | 15.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 60% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 51% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 40% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Florence House Medical Practicethis surgery | – | 24 | 62% | 69% | Yes |
| Lime Square Medical CentreManchester, M11 1DA | 0.1 mile | 18 | 51% | 67% | Yes |
| Market Street Medical PracticeManchester, M43 6DE | 0.8 miles | 53 | 66% | 83% | Yes |
| Gorton Medical CentreManchester, M18 8HE | 0.9 miles | 10 | 55% | 70% | Yes |
| Medlock Vale Medical PracticeManchester, M43 7BW | 0.9 miles | 44 | 61% | 81% | Yes |
| Mount Road SurgeryManchester, M18 7BQ | 1.2 miles | 31 | 67% | 72% | Yes |
| Droylsden Medical PracticeManchester, M43 7NP | 1.2 miles | 10 | 44% | 70% | Yes |
| Eastlands Medical CentreManchester, M11 4EJ | 1.2 miles | 35 | 74% | 77% | Yes |
| Drs Hanif & BannuruManchester, M11 4EJ | 1.2 miles | 33 | 59% | 71% | Yes |
| Dr Khan's PracticeManchester, M11 4EJ | 1.2 miles | 92 | 87% | 87% | Yes |
Market Street Medical Practice is 0.8 miles away, scores 53 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Florence House Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Florence House Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0161 370 2133.
How do patients rate Florence House Medical Practice?
In the 2026 NHS GP Patient Survey, 69% of patients at Florence House Medical Practice said their overall experience was good. The England average is 77%. 62% found it easy to get through by phone (England 57%). Its GPScore is 24 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Florence House Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Florence House Medical Practice as Good at its last published inspection (report published 27 January 2026).
What are the opening times of Florence House Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 June 2026. Bank holidays may differ.
How do I contact Florence House Medical Practice?
Call 0161 370 2133 or visit its website, www.florencehousesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 1344 Ashton Old Road, Higher Openshaw, Manchester, M11 1JG.
How many patients are registered at Florence House Medical Practice?
Around 11,139 patients are registered (January 2025). The surgery is part of Clayton Beswick & Openshaw PCN, a group of local surgeries that share staff and services, in the Greater Manchester NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.