GP surgery in Liverpool
Gateacre Brow Surgery
1 Gateacre Brow, Liverpool, L25 3PA
Scores 16 out of 100, poor for a GP surgery in England. 65% of patients say their experience is good and 26% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 15
- Easy to get through on the phone3
- Easy to contact online2
- Good experience of getting in touch4
- Did not wait too long for the appointment60
Quality of care 22
- Patients rate the surgery as good11
- Patients got what they needed53
- Doctors and nurses listen53
- Patients trust the staff25
- Inspection rating (Good)50
- Health checks and screening done39
- Meets NHS clinical targets29
- Children vaccinated on time17
What patients say
120 patients answered the 2026 NHS survey about this surgery.
26%
find the phone easy
well below the England average (57%)
65%
say their experience is good
well below the England average (77%)
-16
change since last year
2025: 81% · 2026: 65%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 26% | 57% | 46% |
| Easy to contact via website | 24% | 58% | 14% |
| Easy to contact via NHS App | 33% | 54% | 38% |
| Reception staff helpful | 73% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 36% |
| Sees preferred clinician | 31% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 93% |
| Next steps within 2 days | 99% | 93% | 98% |
| Good experience of contacting | 50% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 43% | 57% | 50% |
| Waiting time was about right | 75% | 69% | 81% |
| Remote appointment | 20% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 92% |
| Treated with care and concern | 87% | 86% | 88% |
| Considered mental wellbeing | 77% | 75% | 76% |
| Had all the information needed | 95% | 92% | 89% |
| Confidence and trust | 90% | 93% | 93% |
| Involved in decisions | 90% | 92% | 91% |
| Needs were met | 92% | 90% | 88% |
| Overall | |||
| Overall experience good | 65% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 76% |
| Supported by local services | 66% | 70% | 76% |
| Discussed managing condition | 28% | 43% | 40% |
| Agreed a care plan | 31% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 120 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 July 2023. Bank holidays may differ.
- Address
- 1 Gateacre Brow, Liverpool, L25 3PA
- Phone
- 0151 295 9595
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Swagga PCN (a group of local surgeries that share services)
- NHS code
- N82084 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Reid MM
- The Surgery, 256 Hunts Cross Avenue, Woolton, Liverpool, L25 8QT · 01514281452
Access and facilities
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.1% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 8.6% | 6.6% |
| COPD | 2.7% | 1.9% |
| Coronary heart disease | 5.7% | 3.0% |
| Depression | 22.6% | 14.3% |
| Obesity | 14.3% | 13.9% |
| Smoking | 11.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Gateacre Brow Surgerythis surgery | – | 16 | 26% | 65% | Yes |
| Gateacre Medical CentreLiverpool, L25 2PA | 0.3 miles | 36 | 58% | 82% | Yes |
| Woolton House Medical CentreLiverpool, L25 5JA | 0.6 miles | 52 | 39% | 83% | Yes |
| Belle Vale Health CentreLiverpool, L25 2XE | 0.6 miles | 18 | 53% | 68% | Yes |
| The Village Medical CentreLiverpool, L25 6HE | 0.7 miles | 95 | 89% | 91% | Yes |
| Netherley Health CentreLiverpool, L27 7AF | 1.0 miles | 0 | 18% | 35% | Yes |
| The Valley Medical CentreLiverpool, L25 1RY | 1.2 miles | 78 | 61% | 91% | Yes |
| Hillfoot HealthLiverpool, L25 0ND | 1.7 miles | 59 | 65% | 85% | Yes |
| Mather Avenue SurgeryLiverpool, L19 4UG | 1.7 miles | 66 | 70% | 85% | Yes |
| Hollies Medical CentreLiverpool, L26 0TH | 1.8 miles | 27 | 55% | 77% | Yes |
Gateacre Medical Centre is 0.3 miles away, scores 36 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Gateacre Brow Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Gateacre Brow Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0151 295 9595.
How do patients rate Gateacre Brow Surgery?
In the 2026 NHS GP Patient Survey, 65% of patients at Gateacre Brow Surgery said their overall experience was good. The England average is 77%. 26% found it easy to get through by phone (England 57%). Its GPScore is 16 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Gateacre Brow Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Gateacre Brow Surgery as Good at its last published inspection (report published 29 June 2023).
What are the opening times of Gateacre Brow Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 July 2023. Bank holidays may differ.
How do I contact Gateacre Brow Surgery?
Call 0151 295 9595. You can also book and order repeat prescriptions in the NHS App. The address is 1 Gateacre Brow, Liverpool, L25 3PA.
Does Gateacre Brow Surgery have a branch surgery?
Yes. Gateacre Brow Surgery also runs Reid MM (The Surgery, 256 Hunts Cross Avenue, Woolton, Liverpool, L25 8QT). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Gateacre Brow Surgery?
Around 6,445 patients are registered (January 2025). The surgery is part of Swagga PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.