GP surgery in Birkenhead
Gladstone Medical Centre
241-243 Old Chester Road, Rock Ferry, Birkenhead, CH42 3TD
Scores 38 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 65% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 49
- Easy to get through on the phone55
- Easy to contact online42
- Good experience of getting in touch66
- Did not wait too long for the appointment29
Quality of care 25
- Patients rate the surgery as good30
- Patients got what they needed33
- Doctors and nurses listen39
- Patients trust the staff32
- Inspection rating (Good)50
- Health checks and screening done52
- Meets NHS clinical targets15
- Children vaccinated on time3
What patients say
99 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
above the England average (57%)
73%
say their experience is good
below the England average (77%)
+10
change since last year
2025: 64% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 63% |
| Easy to contact via website | 55% | 58% | 34% |
| Easy to contact via NHS App | 61% | 54% | 28% |
| Reception staff helpful | 95% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 43% |
| Sees preferred clinician | 71% | 42% | 66% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 78% |
| Next steps within 2 days | 92% | 93% | 91% |
| Good experience of contacting | 81% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 64% |
| Waiting time was about right | 64% | 69% | 46% |
| Remote appointment | 28% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 70% |
| Treated with care and concern | 83% | 86% | 82% |
| Considered mental wellbeing | 69% | 75% | 60% |
| Had all the information needed | 88% | 92% | 73% |
| Confidence and trust | 91% | 93% | 76% |
| Involved in decisions | 83% | 92% | 74% |
| Needs were met | 89% | 90% | 76% |
| Overall | |||
| Overall experience good | 73% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 52% |
| Supported by local services | 63% | 70% | 57% |
| Discussed managing condition | 34% | 43% | 23% |
| Agreed a care plan | 52% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 August 2026. Bank holidays may differ.
- Address
- 241-243 Old Chester Road, Rock Ferry, Birkenhead, CH42 3TD
- Phone
- 0151 645 2306
- [email protected]
- Website
- www.gladstonemed.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Birkenhead PCN (a group of local surgeries that share services)
- NHS code
- N85031 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Toilets
- Translation services
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 September 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.1% | 15.2% |
| Diabetes | 9.6% | 7.9% |
| Asthma | 6.8% | 6.6% |
| COPD | 3.8% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 30.4% | 14.3% |
| Obesity | 10.6% | 13.9% |
| Smoking | 24.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 60% | 67% |
| Cervical screening, women 50-64 | 67% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 68% | 78% |
| Asthma: annual review | 80% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Gladstone Medical Centrethis surgery | – | 38 | 65% | 73% | Yes |
| Riverside SurgeryBirkenhead, CH42 2AG | 0.4 miles | 57 | 72% | 82% | Yes |
| St Catherine's SurgeryBirkenhead, CH42 0LQ | 0.6 miles | 42 | 46% | 80% | Yes |
| Whetstone Lane Medical CentreBirkenhead, CH41 2TF | 1.0 miles | 40 | 66% | 80% | Yes |
| Sunlight Group PracticeWirral, CH62 5HS | 1.1 miles | 61 | 58% | 81% | Yes |
| Devaney Medical CentrePrenton, CH43 5RE | 1.1 miles | 26 | 42% | 75% | Yes |
| Hamilton Medical CentreBirkenhead, CH41 6AJ | 1.2 miles | 90 | 82% | 91% | Yes |
| Vittoria Medical Centre GBirkenhead, CH41 3RH | 1.6 miles | 18 | 54% | 70% | Yes |
| Vittoria Medical Centre KBirkenhead, CH41 3RH | 1.6 miles | 88 | 90% | 90% | Yes |
| Teehey Lane SurgeryWirral, CH63 2JN | 1.6 miles | 77 | 84% | 85% | Yes |
Riverside Surgery is 0.4 miles away, scores 57 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Gladstone Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Gladstone Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0151 645 2306.
How do patients rate Gladstone Medical Centre?
In the 2026 NHS GP Patient Survey, 73% of patients at Gladstone Medical Centre said their overall experience was good. The England average is 77%. 65% found it easy to get through by phone (England 57%). Its GPScore is 38 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Gladstone Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Gladstone Medical Centre as Good at its last published inspection (report published 20 September 2019).
What are the opening times of Gladstone Medical Centre?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 August 2026. Bank holidays may differ.
How do I contact Gladstone Medical Centre?
Call 0151 645 2306 or visit its website, www.gladstonemed.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 241-243 Old Chester Road, Rock Ferry, Birkenhead, CH42 3TD.
How many patients are registered at Gladstone Medical Centre?
Around 3,868 patients are registered (January 2025). The surgery is part of Birkenhead PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.