GP surgery in Blackpool
Glenroyd Medical Centre
Moor Park Health & Leisure Centre, Bristol Avenue, Blackpool, FY2 0JG
Scores 10 out of 100, poor for a GP surgery in England. 67% of patients say their experience is good and 42% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Inadequate in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 14
- Easy to get through on the phone16
- Easy to contact online33
- Good experience of getting in touch15
- Did not wait too long for the appointment22
Quality of care 11
- Patients rate the surgery as good14
- Patients got what they needed40
- Doctors and nurses listen12
- Patients trust the staff39
- Inspection rating (Inadequate)0
- Health checks and screening done25
- Meets NHS clinical targets62
- Children vaccinated on time59
What patients say
123 patients answered the 2026 NHS survey about this surgery.
42%
find the phone easy
well below the England average (57%)
66%
say their experience is good
well below the England average (77%)
-7
change since last year
2025: 73% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 42% | 57% | 41% |
| Easy to contact via website | 51% | 58% | 54% |
| Easy to contact via NHS App | 44% | 54% | 47% |
| Reception staff helpful | 76% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 19% |
| Sees preferred clinician | 25% | 42% | 54% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 87% |
| Next steps within 2 days | 91% | 93% | 93% |
| Good experience of contacting | 61% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 54% |
| Waiting time was about right | 61% | 69% | 65% |
| Remote appointment | 18% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 79% | 87% | 84% |
| Treated with care and concern | 78% | 86% | 87% |
| Considered mental wellbeing | 68% | 75% | 68% |
| Had all the information needed | 93% | 92% | 93% |
| Confidence and trust | 92% | 93% | 94% |
| Involved in decisions | 85% | 92% | 92% |
| Needs were met | 90% | 90% | 91% |
| Overall | |||
| Overall experience good | 66% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 82% |
| Supported by local services | 66% | 70% | 64% |
| Discussed managing condition | 41% | 43% | 41% |
| Agreed a care plan | 52% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 123 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 December 2023. Bank holidays may differ.
- Address
- Moor Park Health & Leisure Centre, Bristol Avenue, Blackpool, FY2 0JG
- Phone
- 01253 201688
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Blackpool North PCN (a group of local surgeries that share services)
- NHS code
- P81072 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Glenroyd Medical Centre
- 164 Whitegate Drive, Blackpool, FY3 9HF
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Inadequate |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Inadequate |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.4% | 15.2% |
| Diabetes | 9.1% | 7.9% |
| Asthma | 8.6% | 6.6% |
| COPD | 4.2% | 1.9% |
| Coronary heart disease | 4.6% | 3.0% |
| Depression | 23.3% | 14.3% |
| Obesity | 20.6% | 13.9% |
| Smoking | 16.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 63% | 67% |
| Cervical screening, women 50-64 | 67% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Glenroyd Medical Centrethis surgery | – | 10 | 42% | 67% | Yes |
| North Shore SurgeryBlackpool, FY2 0JG | under 0.1 miles | 46 | 59% | 77% | Yes |
| Layton Medical CentreBlackpool, FY3 7EN | 1.5 miles | 21 | 34% | 73% | Yes |
| Queensway Medical CentrePoulton-le-Fylde, FY6 7ST | 1.6 miles | 50 | 65% | 73% | Yes |
| St Pauls Medical CentreBlackpool, FY1 2HH | 1.6 miles | 5 | 48% | 55% | Yes |
| Lockwood GP SurgeryPoulton-le-Fylde, FY6 7PU | 1.8 miles | 83 | 77% | 84% | Yes |
| Cleveleys Group PracticeThornton-Cleveleys, FY5 3LF | 1.8 miles | 66 | 71% | 79% | Yes |
| The Crescent SurgeryThornton-Cleveleys, FY5 3LF | 1.8 miles | 80 | 80% | 87% | Yes |
| Beechwood SurgeryThornton-Cleveleys, FY5 5HH | 1.8 miles | 83 | 88% | 87% | Yes |
| Newton Drive Health CentreBlackpool, FY3 8NX | 1.9 miles | 44 | 50% | 81% | Yes |
North Shore Surgery is under 0.1 miles away, scores 46 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Glenroyd Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Glenroyd Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01253 201688.
How do patients rate Glenroyd Medical Centre?
In the 2026 NHS GP Patient Survey, 67% of patients at Glenroyd Medical Centre said their overall experience was good. The England average is 77%. 42% found it easy to get through by phone (England 57%). Its GPScore is 10 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Glenroyd Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Glenroyd Medical Centre as Inadequate at its last published inspection (report published 4 July 2025).
What are the opening times of Glenroyd Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 December 2023. Bank holidays may differ.
How do I contact Glenroyd Medical Centre?
Call 01253 201688. You can also book and order repeat prescriptions in the NHS App. The address is Moor Park Health & Leisure Centre, Bristol Avenue, Blackpool, FY2 0JG.
Does Glenroyd Medical Centre have a branch surgery?
Yes. Glenroyd Medical Centre also runs Glenroyd Medical Centre (164 Whitegate Drive, Blackpool, FY3 9HF). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Glenroyd Medical Centre?
Around 14,055 patients are registered (January 2025). The surgery is part of Blackpool North PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.