GP surgery in Ealing
GP Surgery @ Acton Gardens
Unit A, Kelton House, Corbet Gardens, London, W3 8TF
Scores 77 out of 100, good for a GP surgery in England. 82% of patients say their experience is good and 78% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 85
- Easy to get through on the phone79
- Easy to contact online58
- Good experience of getting in touch73
- Did not wait too long for the appointment92
Quality of care 62
- Patients rate the surgery as good60
- Patients got what they needed87
- Doctors and nurses listen67
- Patients trust the staff57
- Inspection rating (Requires improvement)2
- Health checks and screening done94
- Meets NHS clinical targets48
- Children vaccinated on time34
What patients say
99 patients answered the 2026 NHS survey about this surgery.
78%
find the phone easy
well above the England average (57%)
82%
say their experience is good
above the England average (77%)
-4
change since last year
2025: 86% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 78% | 57% | 80% |
| Easy to contact via website | 62% | 58% | 71% |
| Easy to contact via NHS App | 65% | 54% | 61% |
| Reception staff helpful | 85% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 54% | 31% | 48% |
| Sees preferred clinician | 78% | 42% | 47% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 77% |
| Next steps within 2 days | 98% | 93% | 97% |
| Good experience of contacting | 83% | 73% | 85% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 77% |
| Waiting time was about right | 88% | 69% | 85% |
| Remote appointment | 37% | 26% | 47% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 94% |
| Treated with care and concern | 91% | 86% | 95% |
| Considered mental wellbeing | 80% | 75% | 84% |
| Had all the information needed | 97% | 92% | 95% |
| Confidence and trust | 94% | 93% | 97% |
| Involved in decisions | 96% | 92% | 95% |
| Needs were met | 97% | 90% | 95% |
| Overall | |||
| Overall experience good | 82% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 62% | 79% | 74% |
| Supported by local services | 67% | 70% | 74% |
| Discussed managing condition | 42% | 43% | 40% |
| Agreed a care plan | 42% | 46% | 53% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 May 2026. Bank holidays may differ.
- Address
- Unit A, Kelton House, Corbet Gardens, London, W3 8TF
- Phone
- 020 8995 8948
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Acton PCN (a group of local surgeries that share services)
- NHS code
- E85075 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Parent and baby room
- Sign language interpreter available online
- Step-free access at entrances and exits
- Toilets
- Train station nearby
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 19 January 2024
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.1% | 15.2% |
| Diabetes | 5.8% | 7.9% |
| Asthma | 4.7% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 2.1% | 3.0% |
| Depression | 12.1% | 14.3% |
| Obesity | 10.7% | 13.9% |
| Smoking | 14.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 81% | 68% |
| Blood pressure checked in last 5 years (45+) | 82% | 87% |
| Diabetes: blood pressure on target | 89% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 70% | 57% |
| Diabetes: annual foot check | 94% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| GP Surgery @ Acton Gardensthis surgery | – | 77 | 78% | 82% | Yes |
| Chiswick Family PracticeLondon, W3 8TF | under 0.1 miles | 83 | 77% | 84% | Yes |
| The Mill Hill SurgeryLondon, W3 8QH | 0.2 miles | 36 | 71% | 81% | Yes |
| Acton Lane Medical CentreLondon, W4 5DG | 0.3 miles | 80 | 93% | 86% | Yes |
| The Acton Health CentreLondon, W3 8QE | 0.3 miles | 68 | 81% | 86% | Yes |
| Crown Street SurgeryLondon, W3 8SA | 0.4 miles | 31 | 46% | 76% | Yes |
| Acton Town Medical CentreLondon, W3 9BA | 0.4 miles | – | – | – | – |
| Hillcrest SurgeryLondon, W3 9LA | 0.4 miles | 68 | 74% | 82% | Yes |
| The Churchfield Road SurgeryLondon, W3 6DL | 0.6 miles | 25 | 66% | 68% | Yes |
| The Bedford Park SurgeryLondon, W4 5LH | 0.6 miles | 73 | 93% | 86% | Yes |
Common questions
Is GP Surgery @ Acton Gardens taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), GP Surgery @ Acton Gardens was taking on new patients. You can register online through the NHS website or call the surgery on 020 8995 8948.
How do patients rate GP Surgery @ Acton Gardens?
In the 2026 NHS GP Patient Survey, 82% of patients at GP Surgery @ Acton Gardens said their overall experience was good. The England average is 77%. 78% found it easy to get through by phone (England 57%). Its GPScore is 77 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for GP Surgery @ Acton Gardens?
The Care Quality Commission, which inspects GP surgeries in England, rated GP Surgery @ Acton Gardens as Requires improvement at its last published inspection (report published 19 January 2024).
What are the opening times of GP Surgery @ Acton Gardens?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 May 2026. Bank holidays may differ.
How do I contact GP Surgery @ Acton Gardens?
Call 020 8995 8948. You can also book and order repeat prescriptions in the NHS App. The address is Unit A, Kelton House, Corbet Gardens, London, W3 8TF.
How many patients are registered at GP Surgery @ Acton Gardens?
Around 4,649 patients are registered (January 2025). The surgery is part of Acton PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.