GP surgery in Westbourne
Grand Union Health Centre
209 Harrow Road, Paddington, London, W2 5EH
Scores 68 out of 100, good for a GP surgery in England. 83% of patients say their experience is good and 73% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 79
- Easy to get through on the phone71
- Easy to contact online26
- Good experience of getting in touch71
- Did not wait too long for the appointment96
Quality of care 50
- Patients rate the surgery as good65
- Patients got what they needed46
- Doctors and nurses listen36
- Patients trust the staff37
- Inspection rating (Good)50
- Health checks and screening done68
- Meets NHS clinical targets26
- Children vaccinated on time8
What patients say
112 patients answered the 2026 NHS survey about this surgery.
73%
find the phone easy
well above the England average (57%)
83%
say their experience is good
above the England average (77%)
-6
change since last year
2025: 89% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 73% | 57% | 86% |
| Easy to contact via website | 47% | 58% | 77% |
| Easy to contact via NHS App | 61% | 54% | 71% |
| Reception staff helpful | 95% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 31% |
| Sees preferred clinician | 48% | 42% | 18% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 90% |
| Next steps within 2 days | 98% | 93% | 93% |
| Good experience of contacting | 82% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 76% | 57% | 78% |
| Waiting time was about right | 92% | 69% | 81% |
| Remote appointment | 21% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 89% |
| Treated with care and concern | 84% | 86% | 88% |
| Considered mental wellbeing | 79% | 75% | 73% |
| Had all the information needed | 92% | 92% | 89% |
| Confidence and trust | 92% | 93% | 91% |
| Involved in decisions | 89% | 92% | 95% |
| Needs were met | 91% | 90% | 98% |
| Overall | |||
| Overall experience good | 83% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 63% |
| Supported by local services | 73% | 70% | 70% |
| Discussed managing condition | 53% | 43% | 74% |
| Agreed a care plan | 46% | 46% | 63% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 6am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 31 October 2024. Bank holidays may differ.
- Address
- 209 Harrow Road, Paddington, London, W2 5EH
- Phone
- 020 7286 1231
- [email protected]
- Website
- www.grandunionhealthcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West-Hill Health PCN (a group of local surgeries that share services)
- NHS code
- E87637 · NHS profile
Access and facilities
- Disabled toilet
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 May 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.4% | 15.2% |
| Diabetes | 6.5% | 7.9% |
| Asthma | 5.4% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 1.7% | 3.0% |
| Depression | 10.8% | 14.3% |
| Obesity | 11.0% | 13.9% |
| Smoking | 17.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 58% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 78% | 68% |
| Blood pressure checked in last 5 years (45+) | 81% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 68% | 57% |
| Diabetes: annual foot check | 92% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Grand Union Health Centrethis surgery | – | 68 | 73% | 83% | Yes |
| The Westbourne Green SurgeryLondon, W2 5ES | 0.1 mile | 57 | 71% | 84% | Yes |
| Newton Medical CentreLondon, W2 5LT | 0.3 miles | 65 | 69% | 82% | Yes |
| Woodfield Road Medical CentreLondon, W9 3XZ | 0.3 miles | 37 | 78% | 76% | Yes |
| The Garway Medical PracticeLondon, W2 6HF | 0.4 miles | 83 | 92% | 89% | Yes |
| Elgin ClinicLondon, W9 3QT | 0.5 miles | 83 | 83% | 88% | Yes |
| Meanwhile Garden Medical CentreLondon, W10 5NT | 0.5 miles | 84 | 89% | 84% | Yes |
| The Pembridge Villas SurgeryLondon, W11 3EP | 0.6 miles | 82 | 86% | 88% | Yes |
| Westbourne Grove Medical CentreLondon, W11 2SE | 0.6 miles | – | – | – | – |
| Maida Vale Medical CentreLondon, W9 1HT | 0.6 miles | 51 | 74% | 79% | Yes |
The Garway Medical Practice is 0.4 miles away, scores 83 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Grand Union Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Grand Union Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 7286 1231.
How do patients rate Grand Union Health Centre?
In the 2026 NHS GP Patient Survey, 83% of patients at Grand Union Health Centre said their overall experience was good. The England average is 77%. 73% found it easy to get through by phone (England 57%). Its GPScore is 68 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Grand Union Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Grand Union Health Centre as Good at its last published inspection (report published 7 May 2019).
What are the opening times of Grand Union Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 6am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 31 October 2024. Bank holidays may differ.
How do I contact Grand Union Health Centre?
Call 020 7286 1231 or visit its website, www.grandunionhealthcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 209 Harrow Road, Paddington, London, W2 5EH.
How many patients are registered at Grand Union Health Centre?
Around 20,928 patients are registered (January 2025). The surgery is part of West-Hill Health PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.