GP surgery in Liverpool
Grassendale Medical Centre
23 Darby Road, Grassendale, Liverpool, L19 9BP
Scores 73 out of 100, good for a GP surgery in England. 86% of patients say their experience is good and 70% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 71
- Easy to get through on the phone65
- Easy to contact online49
- Good experience of getting in touch58
- Did not wait too long for the appointment84
Quality of care 73
- Patients rate the surgery as good73
- Patients got what they needed68
- Doctors and nurses listen85
- Patients trust the staff70
- Inspection rating (Good)50
- Health checks and screening done22
- Meets NHS clinical targets60
- Children vaccinated on time72
What patients say
105 patients answered the 2026 NHS survey about this surgery.
70%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
-2
change since last year
2025: 88% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 70% | 57% | 52% |
| Easy to contact via website | 58% | 58% | 53% |
| Easy to contact via NHS App | 68% | 54% | 67% |
| Reception staff helpful | 94% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 27% |
| Sees preferred clinician | 39% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 88% |
| Next steps within 2 days | 95% | 93% | 95% |
| Good experience of contacting | 78% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 62% |
| Waiting time was about right | 84% | 69% | 83% |
| Remote appointment | 25% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 95% |
| Treated with care and concern | 95% | 86% | 96% |
| Considered mental wellbeing | 82% | 75% | 83% |
| Had all the information needed | 99% | 92% | 96% |
| Confidence and trust | 96% | 93% | 100% |
| Involved in decisions | 94% | 92% | 99% |
| Needs were met | 94% | 90% | 94% |
| Overall | |||
| Overall experience good | 86% | 77% | 88% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 75% |
| Supported by local services | 78% | 70% | 60% |
| Discussed managing condition | 32% | 43% | 43% |
| Agreed a care plan | 32% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 July 2025. Bank holidays may differ.
- Address
- 23 Darby Road, Grassendale, Liverpool, L19 9BP
- Phone
- 0151 317 6244
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Swagga PCN (a group of local surgeries that share services)
- NHS code
- N82009 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Sign language interpreter available in-person
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 23 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.6% | 15.2% |
| Diabetes | 5.8% | 7.9% |
| Asthma | 5.6% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 10.1% | 14.3% |
| Obesity | 12.6% | 13.9% |
| Smoking | 8.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 47% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 45% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Grassendale Medical Centrethis surgery | – | 73 | 70% | 86% | Yes |
| Mather Avenue SurgeryLiverpool, L19 4UG | 0.8 miles | 66 | 70% | 85% | Yes |
| Storrsdale Medical CentreLiverpool, L18 7JY | 0.9 miles | 56 | 71% | 82% | Yes |
| The Village SurgeryLiverpool, L19 2LW | 0.9 miles | 55 | 58% | 84% | Yes |
| Garston Family Health CentreLiverpool, L19 2LW | 0.9 miles | 28 | 59% | 76% | Yes |
| The Ash SurgeryLiverpool, L17 0BY | 1.1 miles | 72 | 64% | 86% | Yes |
| Fulwood Green Medical CentreLiverpool, L17 5AR | 1.2 miles | 61 | 72% | 79% | Yes |
| Beacon Health Mossley HillLiverpool, L18 2DU | 1.5 miles | 75 | 81% | 86% | Yes |
| Penny Lane SurgeryLiverpool, L15 9EH | 1.7 miles | 96 | 81% | 90% | Yes |
| The Village Medical CentreLiverpool, L25 6HE | 1.8 miles | 95 | 89% | 91% | Yes |
Penny Lane Surgery is 1.7 miles away, scores 96 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Grassendale Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Grassendale Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0151 317 6244.
How do patients rate Grassendale Medical Centre?
In the 2026 NHS GP Patient Survey, 86% of patients at Grassendale Medical Centre said their overall experience was good. The England average is 77%. 70% found it easy to get through by phone (England 57%). Its GPScore is 73 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Grassendale Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Grassendale Medical Centre as Good at its last published inspection (report published 23 January 2017).
What are the opening times of Grassendale Medical Centre?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 July 2025. Bank holidays may differ.
How do I contact Grassendale Medical Centre?
Call 0151 317 6244. You can also book and order repeat prescriptions in the NHS App. The address is 23 Darby Road, Grassendale, Liverpool, L19 9BP.
How many patients are registered at Grassendale Medical Centre?
Around 8,660 patients are registered (January 2025). The surgery is part of Swagga PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.