GP surgery in Ellesmere Port
Great Sutton Medical Centre
Old Chester Road, Great Sutton, Ellesmere Port, CH66 3NZ
Scores 24 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 43% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 22
- Easy to get through on the phone18
- Easy to contact online44
- Good experience of getting in touch26
- Did not wait too long for the appointment31
Quality of care 29
- Patients rate the surgery as good40
- Patients got what they needed40
- Doctors and nurses listen49
- Patients trust the staff43
- Inspection rating (Not rated)–
- Health checks and screening done16
- Meets NHS clinical targets28
- Children vaccinated on time38
What patients say
114 patients answered the 2026 NHS survey about this surgery.
43%
find the phone easy
well below the England average (57%)
76%
say their experience is good
about the England average (77%)
+15
change since last year
2025: 62% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 43% | 57% | 33% |
| Easy to contact via website | 56% | 58% | 31% |
| Easy to contact via NHS App | 61% | 54% | 44% |
| Reception staff helpful | 84% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 25% |
| Sees preferred clinician | 31% | 42% | 10% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 71% |
| Next steps within 2 days | 98% | 93% | 98% |
| Good experience of contacting | 67% | 73% | 52% |
| The appointment | |||
| Offered a choice of time or day | 41% | 57% | 29% |
| Waiting time was about right | 65% | 69% | 59% |
| Remote appointment | 33% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 85% |
| Treated with care and concern | 88% | 86% | 86% |
| Considered mental wellbeing | 73% | 75% | 62% |
| Had all the information needed | 87% | 92% | 92% |
| Confidence and trust | 93% | 93% | 97% |
| Involved in decisions | 93% | 92% | 82% |
| Needs were met | 90% | 90% | 81% |
| Overall | |||
| Overall experience good | 76% | 77% | 62% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 67% |
| Supported by local services | 79% | 70% | 63% |
| Discussed managing condition | 36% | 43% | 34% |
| Agreed a care plan | 55% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 March 2024. Bank holidays may differ.
- Address
- Old Chester Road, Great Sutton, Ellesmere Port, CH66 3NZ
- Phone
- 0151 339 3126
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- One Ellesmere Port PCN (a group of local surgeries that share services)
- NHS code
- N81050 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.2% | 15.2% |
| Diabetes | 8.5% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 16.8% | 14.3% |
| Obesity | 18.3% | 13.9% |
| Smoking | 13.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 41% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Great Sutton Medical Centrethis surgery | – | 24 | 43% | 76% | Yes |
| Hope Farm Medical CentreEllesmere Port, CH66 2WW | 1.0 miles | 62 | 65% | 88% | Yes |
| Whitby Health PartnershipEllesmere Port, CH65 6TG | 1.2 miles | 30 | 52% | 67% | Yes |
| Old Hall SurgeryEllesmere Port, CH65 9AD | 1.4 miles | 28 | 59% | 79% | Yes |
| York Road Group PracticeEllesmere Port, CH65 0DB | 1.5 miles | 64 | 58% | 85% | Yes |
| Westminster SurgeryEllesmere Port, CH65 2ER | 1.7 miles | 17 | 63% | 67% | Yes |
| The Willaston SurgeryNeston, CH64 2TN | 3.3 miles | 49 | 59% | 77% | Yes |
| Eastham Group PracticeWirral, CH62 6EE | 3.5 miles | 68 | 61% | 80% | Yes |
| Orchard SurgeryWirral, CH62 7EU | 4.1 miles | 37 | 50% | 76% | Yes |
| Neston SurgeryNeston, CH64 4BN | 4.9 miles | 74 | 56% | 93% | Yes |
Hope Farm Medical Centre is 1.0 miles away, scores 62 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Great Sutton Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Great Sutton Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0151 339 3126.
How do patients rate Great Sutton Medical Centre?
In the 2026 NHS GP Patient Survey, 76% of patients at Great Sutton Medical Centre said their overall experience was good. The England average is 77%. 43% found it easy to get through by phone (England 57%). Its GPScore is 24 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What are the opening times of Great Sutton Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 March 2024. Bank holidays may differ.
How do I contact Great Sutton Medical Centre?
Call 0151 339 3126. You can also book and order repeat prescriptions in the NHS App. The address is Old Chester Road, Great Sutton, Ellesmere Port, CH66 3NZ.
How many patients are registered at Great Sutton Medical Centre?
Around 19,639 patients are registered (January 2025). The surgery is part of One Ellesmere Port PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.