GP surgery in Crewe
Grosvenor Medical Centre
Grosvenor Street, Crewe, CW1 3HB
Scores 23 out of 100, below average for a GP surgery in England. 68% of patients say their experience is good and 37% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 16
- Easy to get through on the phone11
- Easy to contact online13
- Good experience of getting in touch26
- Did not wait too long for the appointment33
Quality of care 36
- Patients rate the surgery as good18
- Patients got what they needed67
- Doctors and nurses listen53
- Patients trust the staff63
- Inspection rating (Good)50
- Health checks and screening done12
- Meets NHS clinical targets53
- Children vaccinated on time60
What patients say
122 patients answered the 2026 NHS survey about this surgery.
37%
find the phone easy
well below the England average (57%)
68%
say their experience is good
well below the England average (77%)
+5
change since last year
2025: 63% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 37% | 57% | 41% |
| Easy to contact via website | 39% | 58% | 55% |
| Easy to contact via NHS App | 40% | 54% | 35% |
| Reception staff helpful | 79% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 26% |
| Sees preferred clinician | 28% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 76% |
| Next steps within 2 days | 82% | 93% | 95% |
| Good experience of contacting | 67% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 46% |
| Waiting time was about right | 65% | 69% | 59% |
| Remote appointment | 35% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 76% |
| Treated with care and concern | 88% | 86% | 72% |
| Considered mental wellbeing | 81% | 75% | 66% |
| Had all the information needed | 94% | 92% | 79% |
| Confidence and trust | 95% | 93% | 86% |
| Involved in decisions | 99% | 92% | 79% |
| Needs were met | 93% | 90% | 84% |
| Overall | |||
| Overall experience good | 68% | 77% | 63% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 72% |
| Supported by local services | 74% | 70% | 68% |
| Discussed managing condition | 38% | 43% | 36% |
| Agreed a care plan | 56% | 46% | 30% |
Green means at least 2 points better than England, red at least 2 points worse. With about 122 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 July 2024. Bank holidays may differ.
- Address
- Grosvenor Street, Crewe, CW1 3HB
- Phone
- 01270 256340
- Website
- www.grosvenormedicalcentre.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Crewe - Ghr PCN (a group of local surgeries that share services)
- NHS code
- N81068 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Williamson and Partners
- Gresty Brook, Brookhouse Drive, Crewe, CW2 6NA · 01270 650012
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 30 January 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.9% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 6.1% | 6.6% |
| COPD | 2.9% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 24.0% | 14.3% |
| Obesity | 14.0% | 13.9% |
| Smoking | 21.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 60% | 67% |
| Cervical screening, women 50-64 | 64% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 61% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Grosvenor Medical Centrethis surgery | – | 23 | 37% | 68% | Yes |
| Earnswood Medical CentreCrewe, CW1 3AW | 0.2 miles | 13 | 27% | 73% | Yes |
| Millcroft Medical CentreCrewe, CW1 3AW | 0.2 miles | 10 | 31% | 66% | Yes |
| Hungerford Medical CentreCrewe, CW1 5HA | 1.1 miles | 4 | 36% | 57% | Yes |
| Rope Green Medical CentreCrewe, CW2 5DA | 2.2 miles | 61 | 40% | 87% | Yes |
| Haslington SurgeryCrewe, CW1 5QY | 2.5 miles | 48 | 71% | 72% | Yes |
| The Kiltearn Medical CentreNantwich, CW5 5NX | 3.6 miles | 17 | 35% | 66% | Yes |
| Nantwich Health CentreNantwich, CW5 5NX | 3.6 miles | 77 | 59% | 85% | Yes |
| Tudor SurgeryNantwich, CW5 5NX | 3.6 miles | 64 | 70% | 80% | Yes |
| Ashfields Primary Care CentreSandbach, CW11 1EQ | 4.6 miles | 76 | 66% | 87% | Yes |
Rope Green Medical Centre is 2.2 miles away, scores 61 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Grosvenor Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Grosvenor Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01270 256340.
How do patients rate Grosvenor Medical Centre?
In the 2026 NHS GP Patient Survey, 68% of patients at Grosvenor Medical Centre said their overall experience was good. The England average is 77%. 37% found it easy to get through by phone (England 57%). Its GPScore is 23 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Grosvenor Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Grosvenor Medical Centre as Good at its last published inspection (report published 30 January 2020).
What are the opening times of Grosvenor Medical Centre?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 July 2024. Bank holidays may differ.
How do I contact Grosvenor Medical Centre?
Call 01270 256340 or visit its website, www.grosvenormedicalcentre.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is Grosvenor Street, Crewe, CW1 3HB.
Does Grosvenor Medical Centre have a branch surgery?
Yes. Grosvenor Medical Centre also runs Dr Williamson and Partners (Gresty Brook, Brookhouse Drive, Crewe, CW2 6NA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Grosvenor Medical Centre?
Around 15,260 patients are registered (January 2025). The surgery is part of Crewe - Ghr PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.