GP surgery in Maida
Half Penny Steps Health Centre
427-429 Harrow Road, London, W10 4RE
Scores 40 out of 100, below average for a GP surgery in England. 77% of patients say their experience is good and 73% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 49
- Easy to get through on the phone71
- Easy to contact online45
- Good experience of getting in touch63
- Did not wait too long for the appointment15
Quality of care 29
- Patients rate the surgery as good43
- Patients got what they needed12
- Doctors and nurses listen16
- Patients trust the staff8
- Inspection rating (Good)50
- Health checks and screening done63
- Meets NHS clinical targets81
- Children vaccinated on time48
What patients say
74 patients answered the 2026 NHS survey about this surgery.
73%
find the phone easy
well above the England average (57%)
77%
say their experience is good
about the England average (77%)
-6
change since last year
2025: 83% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 73% | 57% | 86% |
| Easy to contact via website | 56% | 58% | 65% |
| Easy to contact via NHS App | 58% | 54% | 64% |
| Reception staff helpful | 84% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 43% |
| Sees preferred clinician | 20% | 42% | 41% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 84% |
| Next steps within 2 days | 86% | 93% | 87% |
| Good experience of contacting | 80% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 81% | 57% | 72% |
| Waiting time was about right | 57% | 69% | 53% |
| Remote appointment | 41% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 87% |
| Treated with care and concern | 80% | 86% | 85% |
| Considered mental wellbeing | 80% | 75% | 76% |
| Had all the information needed | 81% | 92% | 90% |
| Confidence and trust | 85% | 93% | 94% |
| Involved in decisions | 90% | 92% | 87% |
| Needs were met | 84% | 90% | 89% |
| Overall | |||
| Overall experience good | 77% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 70% |
| Supported by local services | 58% | 70% | 47% |
| Discussed managing condition | 50% | 43% | 42% |
| Agreed a care plan | 44% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 74 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 18 May 2023. Bank holidays may differ.
- Address
- 427-429 Harrow Road, London, W10 4RE
- Phone
- 020 8962 8700
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Inclusive Health PCN (a group of local surgeries that share services)
- NHS code
- Y02842 · NHS profile
Access and facilities
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 6 September 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 8.4% | 15.2% |
| Diabetes | 5.8% | 7.9% |
| Asthma | 4.8% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 1.5% | 3.0% |
| Depression | 9.5% | 14.3% |
| Obesity | 9.1% | 13.9% |
| Smoking | 18.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 53% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Half Penny Steps Health Centrethis surgery | – | 40 | 73% | 77% | Yes |
| Srikrishnamurthy Harrow Road SurgeryLondon, W10 4NJ | under 0.1 miles | 91 | 86% | 93% | Yes |
| Golborne Canalside Health CentreLondon, W10 5DD | 0.1 mile | 95 | 89% | 92% | Yes |
| The Golborne Medical CentreLondon, W10 5PG | 0.2 miles | 74 | 78% | 89% | Yes |
| Queens Park Health CentreLondon, W10 4LD | 0.3 miles | 88 | 87% | 95% | Yes |
| Shirland MedicalLondon, W10 4LD | 0.3 miles | 66 | 82% | 84% | Yes |
| Meanwhile Garden Medical CentreLondon, W10 5NT | 0.4 miles | 84 | 89% | 84% | Yes |
| Elgin ClinicLondon, W9 3QT | 0.4 miles | 83 | 83% | 88% | Yes |
| Woodfield Road Medical CentreLondon, W9 3XZ | 0.5 miles | 37 | 78% | 76% | Yes |
| Kilburn Park Medical CentreLondon, NW6 5HB | 0.5 miles | 26 | 64% | 69% | Yes |
Srikrishnamurthy Harrow Road Surgery is under 0.1 miles away, scores 91 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Half Penny Steps Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Half Penny Steps Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8962 8700.
How do patients rate Half Penny Steps Health Centre?
In the 2026 NHS GP Patient Survey, 77% of patients at Half Penny Steps Health Centre said their overall experience was good. The England average is 77%. 73% found it easy to get through by phone (England 57%). Its GPScore is 40 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Half Penny Steps Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Half Penny Steps Health Centre as Good at its last published inspection (report published 6 September 2018).
What are the opening times of Half Penny Steps Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 1pm, Sunday closed. The surgery last confirmed these times on 18 May 2023. Bank holidays may differ.
How do I contact Half Penny Steps Health Centre?
Call 020 8962 8700. You can also book and order repeat prescriptions in the NHS App. The address is 427-429 Harrow Road, London, W10 4RE.
How many patients are registered at Half Penny Steps Health Centre?
Around 8,534 patients are registered (January 2025). The surgery is part of Inclusive Health PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.