GP surgery in Fallowfield
Hawthorn Medical Centre
Unit K, Fallowfield Shopping Centre, Birchfields Road, Manchester, M14 6FS
Scores 34 out of 100, below average for a GP surgery in England. 68% of patients say their experience is good and 55% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 26
- Easy to get through on the phone37
- Easy to contact online28
- Good experience of getting in touch25
- Did not wait too long for the appointment32
Quality of care 47
- Patients rate the surgery as good18
- Patients got what they needed40
- Doctors and nurses listen89
- Patients trust the staff63
- Inspection rating (Outstanding)98
- Health checks and screening done30
- Meets NHS clinical targets48
- Children vaccinated on time33
What patients say
87 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
about the England average (57%)
68%
say their experience is good
well below the England average (77%)
-16
change since last year
2025: 84% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 70% |
| Easy to contact via website | 49% | 58% | 63% |
| Easy to contact via NHS App | 70% | 54% | 70% |
| Reception staff helpful | 67% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 39% | 31% | 35% |
| Sees preferred clinician | 59% | 42% | 46% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 76% |
| Next steps within 2 days | 90% | 93% | 98% |
| Good experience of contacting | 66% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 69% |
| Waiting time was about right | 65% | 69% | 54% |
| Remote appointment | 14% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 97% |
| Treated with care and concern | 87% | 86% | 92% |
| Considered mental wellbeing | 91% | 75% | 86% |
| Had all the information needed | 98% | 92% | 99% |
| Confidence and trust | 95% | 93% | 97% |
| Involved in decisions | 92% | 92% | 100% |
| Needs were met | 90% | 90% | 94% |
| Overall | |||
| Overall experience good | 68% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 76% |
| Supported by local services | 84% | 70% | 53% |
| Discussed managing condition | 65% | 43% | 38% |
| Agreed a care plan | 48% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 87 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 8pm |
| Saturday | 10am to 5pm |
| Sunday | 10am to 5pm |
Confirmed by the surgery on 15 October 2024. Bank holidays may differ.
- Address
- Unit K, Fallowfield Shopping Centre, Birchfields Road, Manchester, M14 6FS
- Phone
- 0161 220 6080
- [email protected]
- Website
- www.hawthornmedicalcentre.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Gorton and Levenshulme PCN (a group of local surgeries that share services)
- NHS code
- Y02890 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 6.9% | 15.2% |
| Diabetes | 6.3% | 7.9% |
| Asthma | 6.1% | 6.6% |
| COPD | 0.8% | 1.9% |
| Coronary heart disease | 1.6% | 3.0% |
| Depression | 14.8% | 14.3% |
| Obesity | 12.0% | 13.9% |
| Smoking | 14.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hawthorn Medical Centrethis surgery | – | 34 | 55% | 68% | Yes |
| West Point Medical CentreManchester, M19 2AF | 0.4 miles | 43 | 71% | 83% | Yes |
| Bodey Medical CentreManchester, M14 6WP | 0.4 miles | 90 | 72% | 92% | Yes |
| Fallowfield Medical CentreManchester, M14 6YL | 0.4 miles | 95 | 92% | 85% | Yes |
| Ashcroft SurgeryManchester, M19 3BS | 0.6 miles | 66 | 61% | 91% | Yes |
| Mauldeth Medical CentreManchester, M14 6SQ | 0.6 miles | 47 | 82% | 81% | Yes |
| Levenshulme Medical PracticeManchester, M19 3BX | 0.7 miles | 46 | 52% | 78% | Yes |
| Ailsa Craig Medical CentreManchester, M13 0YL | 0.8 miles | 13 | 31% | 74% | Yes |
| Ladybarn Group PracticeManchester, M20 4SS | 0.9 miles | 53 | 49% | 83% | Yes |
| Parkside SurgeryManchester, M12 5RU | 0.9 miles | 29 | 48% | 67% | Yes |
Bodey Medical Centre is 0.4 miles away, scores 90 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hawthorn Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hawthorn Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0161 220 6080.
How do patients rate Hawthorn Medical Centre?
In the 2026 NHS GP Patient Survey, 68% of patients at Hawthorn Medical Centre said their overall experience was good. The England average is 77%. 55% found it easy to get through by phone (England 57%). Its GPScore is 34 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Hawthorn Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Hawthorn Medical Centre as Outstanding at its last published inspection (report published 8 September 2022).
What are the opening times of Hawthorn Medical Centre?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 8pm, Saturday 10am to 5pm, Sunday 10am to 5pm. The surgery last confirmed these times on 15 October 2024. Bank holidays may differ.
How do I contact Hawthorn Medical Centre?
Call 0161 220 6080 or visit its website, www.hawthornmedicalcentre.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is Unit K, Fallowfield Shopping Centre, Birchfields Road, Manchester, M14 6FS.
How many patients are registered at Hawthorn Medical Centre?
Around 6,883 patients are registered (January 2025). The surgery is part of Gorton and Levenshulme PCN, a group of local surgeries that share staff and services, in the Greater Manchester NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.