GP surgery in Swadlincote
Heartwood Medical Practice
Swadlincote Health Centre, Civic Way, Swadlincote, DE11 0AE
Scores 6 out of 100, poor for a GP surgery in England. 65% of patients say their experience is good and 45% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 4
- Easy to get through on the phone20
- Easy to contact online6
- Good experience of getting in touch5
- Did not wait too long for the appointment1
Quality of care 13
- Patients rate the surgery as good12
- Patients got what they needed3
- Doctors and nurses listen14
- Patients trust the staff20
- Inspection rating (Good)50
- Health checks and screening done52
- Meets NHS clinical targets59
- Children vaccinated on time64
What patients say
98 patients answered the 2026 NHS survey about this surgery.
45%
find the phone easy
well below the England average (57%)
65%
say their experience is good
well below the England average (77%)
-3
change since last year
2025: 68% · 2026: 65%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 45% | 57% | 45% |
| Easy to contact via website | 32% | 58% | 54% |
| Easy to contact via NHS App | 34% | 54% | 58% |
| Reception staff helpful | 74% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 34% |
| Sees preferred clinician | 15% | 42% | 42% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 80% |
| Next steps within 2 days | 93% | 93% | 95% |
| Good experience of contacting | 52% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 38% |
| Waiting time was about right | 39% | 69% | 46% |
| Remote appointment | 23% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 88% |
| Treated with care and concern | 79% | 86% | 80% |
| Considered mental wellbeing | 63% | 75% | 67% |
| Had all the information needed | 81% | 92% | 87% |
| Confidence and trust | 89% | 93% | 91% |
| Involved in decisions | 77% | 92% | 85% |
| Needs were met | 79% | 90% | 77% |
| Overall | |||
| Overall experience good | 65% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 57% | 79% | 74% |
| Supported by local services | 49% | 70% | 54% |
| Discussed managing condition | 29% | 43% | 49% |
| Agreed a care plan | 42% | 46% | 63% |
Green means at least 2 points better than England, red at least 2 points worse. With about 98 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7:30am to 6:30pm |
| Tuesday | 7:30am to 6:30pm |
| Wednesday | 7:30am to 6:30pm |
| Thursday | 7:30am to 6:30pm |
| Friday | 7:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 April 2024. Bank holidays may differ.
- Address
- Swadlincote Health Centre, Civic Way, Swadlincote, DE11 0AE
- Phone
- 01283 818100
- [email protected]
- Website
- www.heartwoodmedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Swadlincote PCN (a group of local surgeries that share services)
- NHS code
- Y01812 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 3 November 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.3% | 15.2% |
| Diabetes | 8.7% | 7.9% |
| Asthma | 8.0% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 15.0% | 14.3% |
| Obesity | 22.4% | 13.9% |
| Smoking | 15.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 64% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 86% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Heartwood Medical Practicethis surgery | – | 6 | 45% | 65% | Yes |
| Swadlincote SurgerySwadlincote, DE11 0PP | 0.1 mile | 21 | 46% | 68% | Yes |
| Newhall SurgerySwadlincote, DE11 0HU | 0.9 miles | 22 | 41% | 72% | Yes |
| Woodville SurgerySwadlincote, DE11 7JE | 1.0 miles | 11 | 36% | 63% | Yes |
| Gresleydale Healthcare CentreSwadlincote, DE11 9JT | 1.2 miles | 25 | 44% | 74% | Yes |
| WinshillBurton on Trent, DE15 0EP | 2.6 miles | 69 | 78% | 82% | Yes |
| Stapenhill Medical CentreBurton on Trent, DE15 9QD | 2.8 miles | 60 | 68% | 81% | Yes |
| Bridge SurgeryBurton-on-Trent, DE15 9AW | 2.9 miles | 66 | 60% | 85% | Yes |
| Castle Medical GroupAshby-de-la-Zouch, LE65 2LP | 3.0 miles | 38 | 43% | 76% | Yes |
| Peel CroftBurton-on-Trent, DE14 3RH | 3.5 miles | 86 | 92% | 85% | Yes |
Swadlincote Surgery is 0.1 mile away, scores 21 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Heartwood Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Heartwood Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01283 818100.
How do patients rate Heartwood Medical Practice?
In the 2026 NHS GP Patient Survey, 65% of patients at Heartwood Medical Practice said their overall experience was good. The England average is 77%. 45% found it easy to get through by phone (England 57%). Its GPScore is 6 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Heartwood Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Heartwood Medical Practice as Good at its last published inspection (report published 3 November 2016).
What are the opening times of Heartwood Medical Practice?
Reception is open Monday 7:30am to 6:30pm, Tuesday 7:30am to 6:30pm, Wednesday 7:30am to 6:30pm, Thursday 7:30am to 6:30pm, Friday 7:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 April 2024. Bank holidays may differ.
How do I contact Heartwood Medical Practice?
Call 01283 818100 or visit its website, www.heartwoodmedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Swadlincote Health Centre, Civic Way, Swadlincote, DE11 0AE.
How many patients are registered at Heartwood Medical Practice?
Around 11,246 patients are registered (January 2025). The surgery is part of Swadlincote PCN, a group of local surgeries that share staff and services, in the Derby and Derbyshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.