GP surgery in Hereford
Hereford Medical Group
Station Medical Centre, Station Approach, Hereford, HR1 1BB
Scores 7 out of 100, poor for a GP surgery in England. 56% of patients say their experience is good and 27% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 4
- Easy to get through on the phone3
- Easy to contact online28
- Good experience of getting in touch7
- Did not wait too long for the appointment9
Quality of care 16
- Patients rate the surgery as good4
- Patients got what they needed16
- Doctors and nurses listen49
- Patients trust the staff57
- Inspection rating (Good)50
- Health checks and screening done13
- Meets NHS clinical targets52
- Children vaccinated on time59
What patients say
169 patients answered the 2026 NHS survey about this surgery.
27%
find the phone easy
well below the England average (57%)
56%
say their experience is good
well below the England average (77%)
-15
change since last year
2025: 71% · 2026: 56%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 27% | 57% | 21% |
| Easy to contact via website | 49% | 58% | 60% |
| Easy to contact via NHS App | 45% | 54% | 52% |
| Reception staff helpful | 79% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 20% |
| Sees preferred clinician | 38% | 42% | 21% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 81% |
| Next steps within 2 days | 90% | 93% | 84% |
| Good experience of contacting | 55% | 73% | 59% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 53% |
| Waiting time was about right | 52% | 69% | 49% |
| Remote appointment | 20% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 86% |
| Treated with care and concern | 85% | 86% | 82% |
| Considered mental wellbeing | 71% | 75% | 73% |
| Had all the information needed | 90% | 92% | 93% |
| Confidence and trust | 94% | 93% | 90% |
| Involved in decisions | 90% | 92% | 87% |
| Needs were met | 85% | 90% | 86% |
| Overall | |||
| Overall experience good | 56% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 77% |
| Supported by local services | 70% | 70% | 64% |
| Discussed managing condition | 35% | 43% | 29% |
| Agreed a care plan | 69% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 169 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 5pm |
| Sunday | Closed |
Confirmed by the surgery on 22 July 2026. Bank holidays may differ.
- Address
- Station Medical Centre, Station Approach, Hereford, HR1 1BB
- Phone
- 01432 272175
- Website
- www.herefordmedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Herefordshire Hereford City Hmg PCN (a group of local surgeries that share services)
- NHS code
- M81026 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Aylestone Hill Surgery
- 15 Aylestone Hill, Hereford, HR1 1HR · 01432 263063
- Bobblestock Surgery
- Grandstand Road, Hereford, HR4 9LP
- Credenhill Surgery
- 16 Meadow Drive, Credenhill, Hereford, HR4 7EF
- Greyfriars Surgery
- 25 St. Nicholas Street, Hereford, HR4 0BG
- King Street Surgery
- 22a King Street, Hereford, HR4 9DA
- Quay House Medical Centre
- 100 Westfaling Street, Hereford, HR4 0JF
- Ross Road Surgery
- Ross Road, Hereford, HR2 7RL · 01432 351126
- South Wye Medical Centre
- Belmont Road, Hereford, HR2 7JE
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Parent and baby room
- Parent and child parking spaces
- Pharmacy
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.4% | 15.2% |
| Diabetes | 7.5% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 14.2% | 14.3% |
| Obesity | 13.8% | 13.9% |
| Smoking | 16.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 61% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 58% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 64% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hereford Medical Groupthis surgery | – | 7 | 27% | 56% | Yes |
| Cantilupe SurgeryHereford, HR1 2JB | 0.4 miles | 55 | 61% | 82% | Yes |
| Wargrave House SurgeryHereford, HR1 2JB | 0.4 miles | 10 | 36% | 61% | Yes |
| GP Access Centre WicHereford, HR2 7JE | 1.0 miles | – | – | – | – |
| Belmont Medical CentreHereford, HR2 7XT | 1.9 miles | 22 | 65% | 71% | Yes |
| Fownhope Medical CentreHereford, HR1 4PZ | 5.8 miles | 64 | 79% | 79% | Yes |
| The Surgery KingstoneHereford, HR2 9HN | 6.2 miles | 99 | 94% | 98% | Yes |
| Much Birch SurgeryHereford, HR2 8HT | 6.3 miles | 80 | 89% | 88% | Yes |
| Weobley & Staunton on Wye SurgeriesHereford, HR4 8SN | 9.6 miles | 98 | 98% | 93% | Yes |
| Golden Valley PracticeHereford, HR2 0EU | 10.8 miles | 87 | 77% | 89% | Yes |
Cantilupe Surgery is 0.4 miles away, scores 55 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hereford Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hereford Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01432 272175.
How do patients rate Hereford Medical Group?
In the 2026 NHS GP Patient Survey, 56% of patients at Hereford Medical Group said their overall experience was good. The England average is 77%. 27% found it easy to get through by phone (England 57%). Its GPScore is 7 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Hereford Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Hereford Medical Group as Good at its last published inspection (report published 17 July 2025).
What are the opening times of Hereford Medical Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 5pm, Sunday closed. The surgery last confirmed these times on 22 July 2026. Bank holidays may differ.
How do I contact Hereford Medical Group?
Call 01432 272175 or visit its website, www.herefordmedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Station Medical Centre, Station Approach, Hereford, HR1 1BB.
Does Hereford Medical Group have a branch surgery?
Yes. Hereford Medical Group also runs Aylestone Hill Surgery (15 Aylestone Hill, Hereford, HR1 1HR) and Bobblestock Surgery (Grandstand Road, Hereford, HR4 9LP) and Credenhill Surgery (16 Meadow Drive, Credenhill, Hereford, HR4 7EF) and Greyfriars Surgery (25 St. Nicholas Street, Hereford, HR4 0BG) and King Street Surgery (22a King Street, Hereford, HR4 9DA) and Quay House Medical Centre (100 Westfaling Street, Hereford, HR4 0JF) and Ross Road Surgery (Ross Road, Hereford, HR2 7RL) and South Wye Medical Centre (Belmont Road, Hereford, HR2 7JE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Hereford Medical Group?
Around 47,543 patients are registered (January 2025). The surgery is part of Herefordshire Hereford City Hmg PCN, a group of local surgeries that share staff and services, in the Herefordshire and Worcestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.