GP surgery in Heston
Hmc Health Heston Great West
Heston Health Centre, 25 Cranford Lane, Heston, Hounslow, TW5 9ER
Scores 12 out of 100, poor for a GP surgery in England. 69% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 13
- Easy to get through on the phone31
- Easy to contact online21
- Good experience of getting in touch20
- Did not wait too long for the appointment4
Quality of care 14
- Patients rate the surgery as good20
- Patients got what they needed16
- Doctors and nurses listen24
- Patients trust the staff17
- Inspection rating (Good)50
- Health checks and screening done64
- Meets NHS clinical targets9
- Children vaccinated on time9
What patients say
84 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
69%
say their experience is good
below the England average (77%)
+4
change since last year
2025: 65% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 41% |
| Easy to contact via website | 44% | 58% | 49% |
| Easy to contact via NHS App | 33% | 54% | 45% |
| Reception staff helpful | 74% | 85% | 70% |
| Seeing the same person | |||
| Has a preferred clinician | 47% | 31% | 38% |
| Sees preferred clinician | 33% | 42% | 14% |
| What happened when they got in touch | |||
| Knew what would happen next | 69% | 84% | 55% |
| Next steps within 2 days | 83% | 93% | 92% |
| Good experience of contacting | 64% | 73% | 58% |
| The appointment | |||
| Offered a choice of time or day | 45% | 57% | 50% |
| Waiting time was about right | 45% | 69% | 45% |
| Remote appointment | 34% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 77% |
| Treated with care and concern | 81% | 86% | 80% |
| Considered mental wellbeing | 67% | 75% | 71% |
| Had all the information needed | 95% | 92% | 88% |
| Confidence and trust | 88% | 93% | 89% |
| Involved in decisions | 95% | 92% | 85% |
| Needs were met | 85% | 90% | 88% |
| Overall | |||
| Overall experience good | 69% | 77% | 65% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 59% |
| Supported by local services | 52% | 70% | 54% |
| Discussed managing condition | 28% | 43% | 49% |
| Agreed a care plan | 54% | 46% | 60% |
Green means at least 2 points better than England, red at least 2 points worse. With about 84 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 9pm |
| Friday | 8am to 6:30pm |
| Saturday | 8am to noon |
| Sunday | Closed |
Confirmed by the surgery on 10 August 2020. Bank holidays may differ.
- Address
- Heston Health Centre, 25 Cranford Lane, Heston, Hounslow, TW5 9ER
- Phone
- 020 8630 3414
- [email protected]
- Website
- www.hmchealthheston.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Great West Road PCN (a group of local surgeries that share services)
- NHS code
- E85739 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Greenbrook Chinchilla
- The Chinchilla Centre for Health, Chinchilla Drive, Hounslow, TW4 7NN
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.2% | 15.2% |
| Diabetes | 13.1% | 7.9% |
| Asthma | 5.5% | 6.6% |
| COPD | 0.8% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 6.5% | 14.3% |
| Obesity | 14.1% | 13.9% |
| Smoking | 12.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 59% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 76% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hmc Health Heston Great Westthis surgery | – | 12 | 52% | 69% | Yes |
| Jersey PracticeHounslow, TW5 9ER | under 0.1 miles | 35 | 50% | 80% | Yes |
| Crosslands SurgerySouthall, UB2 5QY | 0.6 miles | 71 | 66% | 89% | Yes |
| Skyways Medical CentreHounslow, TW5 9BJ | 0.6 miles | 57 | 76% | 75% | Yes |
| Welcome PracticeSouthall, UB2 4EY | 1.0 miles | 41 | 75% | 76% | Yes |
| Hounslow Family PracticeHounslow, TW3 4JX | 1.0 miles | 57 | 72% | 78% | Yes |
| Bath Road SurgeryHounslow, TW3 3ET | 1.0 miles | 49 | 71% | 75% | Yes |
| Hounslow Medical CentreHounslow, TW3 3ET | 1.0 miles | 30 | 54% | 77% | Yes |
| Clifford Road SurgeryHounslow, TW4 7LR | 1.1 miles | 72 | 66% | 83% | Yes |
| Hammond Road SurgerySouthall, UB2 4EH | 1.1 miles | 75 | 78% | 86% | Yes |
Jersey Practice is under 0.1 miles away, scores 35 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hmc Health Heston Great West taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hmc Health Heston Great West was taking on new patients. You can register online through the NHS website or call the surgery on 020 8630 3414.
How do patients rate Hmc Health Heston Great West?
In the 2026 NHS GP Patient Survey, 69% of patients at Hmc Health Heston Great West said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 12 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Hmc Health Heston Great West?
The Care Quality Commission, which inspects GP surgeries in England, rated Hmc Health Heston Great West as Good at its last published inspection (report published 27 December 2021).
What are the opening times of Hmc Health Heston Great West?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 9pm, Friday 8am to 6:30pm, Saturday 8am to noon, Sunday closed. The surgery last confirmed these times on 10 August 2020. Bank holidays may differ.
How do I contact Hmc Health Heston Great West?
Call 020 8630 3414 or visit its website, www.hmchealthheston.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Heston Health Centre, 25 Cranford Lane, Heston, Hounslow, TW5 9ER.
Does Hmc Health Heston Great West have a branch surgery?
Yes. Hmc Health Heston Great West also runs Greenbrook Chinchilla (The Chinchilla Centre for Health, Chinchilla Drive, Hounslow, TW4 7NN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Hmc Health Heston Great West?
Around 10,418 patients are registered (January 2025). The surgery is part of Great West Road PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.