GP surgery in Warrington
Holes Lane Medical Ltd
The Surgery, 28 Holes Lane, Woolston, Warrington, WA1 4NE
Scores 61 out of 100, good for a GP surgery in England. 81% of patients say their experience is good and 69% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 59
- Easy to get through on the phone63
- Easy to contact online74
- Good experience of getting in touch53
- Did not wait too long for the appointment50
Quality of care 63
- Patients rate the surgery as good57
- Patients got what they needed65
- Doctors and nurses listen58
- Patients trust the staff33
- Inspection rating (Good)50
- Health checks and screening done74
- Meets NHS clinical targets96
- Children vaccinated on time45
What patients say
114 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
81%
say their experience is good
above the England average (77%)
+6
change since last year
2025: 75% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 55% |
| Easy to contact via website | 68% | 58% | 52% |
| Easy to contact via NHS App | 63% | 54% | 62% |
| Reception staff helpful | 87% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 30% |
| Sees preferred clinician | 39% | 42% | 39% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 87% |
| Next steps within 2 days | 91% | 93% | 89% |
| Good experience of contacting | 77% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 38% | 57% | 34% |
| Waiting time was about right | 72% | 69% | 73% |
| Remote appointment | 18% | 26% | 35% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 86% |
| Treated with care and concern | 88% | 86% | 85% |
| Considered mental wellbeing | 82% | 75% | 62% |
| Had all the information needed | 91% | 92% | 92% |
| Confidence and trust | 91% | 93% | 93% |
| Involved in decisions | 93% | 92% | 91% |
| Needs were met | 93% | 90% | 88% |
| Overall | |||
| Overall experience good | 81% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 78% |
| Supported by local services | 75% | 70% | 62% |
| Discussed managing condition | 24% | 43% | 36% |
| Agreed a care plan | 59% | 46% | 27% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 October 2025. Bank holidays may differ.
- Address
- The Surgery, 28 Holes Lane, Woolston, Warrington, WA1 4NE
- Phone
- 01925 599855
- [email protected]
- Website
- www.holeslanesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Warrington Central East PCN (a group of local surgeries that share services)
- NHS code
- N81007 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Manchester Road Surgery
- 1 Manchester Road, Warrington, WA1 3AD · 01925 653218
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Sign language interpreter available in-person
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 22.0% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 3.8% | 3.0% |
| Depression | 15.1% | 14.3% |
| Obesity | 17.6% | 13.9% |
| Smoking | 12.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Holes Lane Medical Ltdthis surgery | – | 61 | 69% | 81% | Yes |
| Fairfield SurgeryWarrington, WA1 4LS | under 0.1 miles | 71 | 75% | 77% | Yes |
| Padgate Medical CentreWarrington, WA2 0RX | 0.6 miles | 54 | 67% | 78% | Yes |
| Fearnhead Cross Medical CentreWarrington, WA2 0HD | 0.9 miles | 17 | 32% | 68% | Yes |
| Manchester Road SurgeryWarrington, WA1 3RB | 1.1 miles | 85 | 76% | 86% | Yes |
| Greenbank SurgeryWarrington, WA1 3RB | 1.1 miles | 29 | 48% | 64% | Yes |
| Birchwood Medical CentreWarrington, WA3 7PJ | 1.3 miles | 16 | 39% | 72% | Yes |
| Helsby Street Med/CentreWarrington, WA1 3AW | 1.3 miles | 18 | 45% | 74% | Yes |
| Latchford Medical CentreWarrington, WA4 1LJ | 1.5 miles | 24 | 57% | 65% | Yes |
| 4 Seasons Medical CentreWarrington, WA2 8HE | 1.8 miles | 3 | 43% | 59% | Yes |
Manchester Road Surgery is 1.1 miles away, scores 85 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Holes Lane Medical Ltd taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Holes Lane Medical Ltd was taking on new patients. You can register online through the NHS website or call the surgery on 01925 599855.
How do patients rate Holes Lane Medical Ltd?
In the 2026 NHS GP Patient Survey, 81% of patients at Holes Lane Medical Ltd said their overall experience was good. The England average is 77%. 69% found it easy to get through by phone (England 57%). Its GPScore is 61 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Holes Lane Medical Ltd?
The Care Quality Commission, which inspects GP surgeries in England, rated Holes Lane Medical Ltd as Good at its last published inspection (report published 15 May 2024).
What are the opening times of Holes Lane Medical Ltd?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 October 2025. Bank holidays may differ.
How do I contact Holes Lane Medical Ltd?
Call 01925 599855 or visit its website, www.holeslanesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Surgery, 28 Holes Lane, Woolston, Warrington, WA1 4NE.
Does Holes Lane Medical Ltd have a branch surgery?
Yes. Holes Lane Medical Ltd also runs Manchester Road Surgery (1 Manchester Road, Warrington, WA1 3AD). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Holes Lane Medical Ltd?
Around 10,178 patients are registered (January 2025). The surgery is part of Warrington Central East PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.