GP surgery in Lytham St Anne's
Holland House Surgery
Lytham Primary Care Centre, Victoria Street, Lytham St Annes, FY8 5DZ
Scores 28 out of 100, below average for a GP surgery in England. 71% of patients say their experience is good and 42% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 16
- Easy to get through on the phone17
- Easy to contact online18
- Good experience of getting in touch11
- Did not wait too long for the appointment38
Quality of care 50
- Patients rate the surgery as good24
- Patients got what they needed46
- Doctors and nurses listen71
- Patients trust the staff42
- Inspection rating (Good)50
- Health checks and screening done97
- Meets NHS clinical targets69
- Children vaccinated on time71
What patients say
114 patients answered the 2026 NHS survey about this surgery.
42%
find the phone easy
well below the England average (57%)
71%
say their experience is good
below the England average (77%)
0
change since last year
2025: 71% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 42% | 57% | 38% |
| Easy to contact via website | 42% | 58% | 46% |
| Easy to contact via NHS App | 57% | 54% | 51% |
| Reception staff helpful | 84% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 33% |
| Sees preferred clinician | 40% | 42% | 8% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 87% |
| Next steps within 2 days | 92% | 93% | 90% |
| Good experience of contacting | 58% | 73% | 67% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 41% |
| Waiting time was about right | 67% | 69% | 62% |
| Remote appointment | 20% | 26% | 11% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 85% |
| Treated with care and concern | 87% | 86% | 86% |
| Considered mental wellbeing | 80% | 75% | 68% |
| Had all the information needed | 93% | 92% | 90% |
| Confidence and trust | 93% | 93% | 91% |
| Involved in decisions | 91% | 92% | 88% |
| Needs were met | 91% | 90% | 85% |
| Overall | |||
| Overall experience good | 71% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 85% |
| Supported by local services | 78% | 70% | 68% |
| Discussed managing condition | 54% | 43% | 30% |
| Agreed a care plan | 43% | 46% | 19% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 May 2023. Bank holidays may differ.
- Address
- Lytham Primary Care Centre, Victoria Street, Lytham St Annes, FY8 5DZ
- Phone
- 01253 229470
- [email protected]
- Website
- www.hollandhousesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Lytham St Annes PCN (a group of local surgeries that share services)
- NHS code
- P81077 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Reid Cmb and Partners
- Freckleton Health Centre, Douglas Drive, Freckleton, Preston, PR4 1RY · 01253 794999
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 24.8% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 6.6% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 5.5% | 3.0% |
| Depression | 15.2% | 14.3% |
| Obesity | 16.5% | 13.9% |
| Smoking | 7.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 78% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 77% | 57% |
| Diabetes: annual foot check | 95% | 78% |
| Asthma: annual review | 84% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Holland House Surgerythis surgery | – | 28 | 42% | 71% | Yes |
| Fernbank SurgeryLytham St Annes, FY8 5DZ | under 0.1 miles | 29 | 49% | 73% | Yes |
| Ansdell Medical CentreLytham St. Annes, FY8 4GW | 2.1 miles | 42 | 46% | 76% | Yes |
| Parcliffe Medical CentreLytham St. Annes, FY8 2EP | 3.4 miles | 39 | 43% | 73% | Yes |
| Poplar House SurgeryLytham St. Annes, FY8 2EP | 3.4 miles | 28 | 43% | 63% | Yes |
| Kirkham Health CentrePreston, PR4 2DL | 4.1 miles | 30 | 78% | 74% | Yes |
| Ash Tree House SurgeryPreston, PR4 2SE | 4.4 miles | 70 | 73% | 87% | Yes |
| Abbey Dale Medical CentreBlackpool, FY4 5AU | 4.5 miles | 69 | 78% | 86% | Yes |
| The Corner Surgery (Dr Mulla)Southport, PR9 9XP | 4.7 miles | 94 | 69% | 93% | Yes |
| The Marshside SurgerySouthport, PR9 9XL | 4.7 miles | 89 | 70% | 92% | Yes |
Ansdell Medical Centre is 2.1 miles away, scores 42 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Holland House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Holland House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01253 229470.
How do patients rate Holland House Surgery?
In the 2026 NHS GP Patient Survey, 71% of patients at Holland House Surgery said their overall experience was good. The England average is 77%. 42% found it easy to get through by phone (England 57%). Its GPScore is 28 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Holland House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Holland House Surgery as Good at its last published inspection (report published 7 March 2017).
What are the opening times of Holland House Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 May 2023. Bank holidays may differ.
How do I contact Holland House Surgery?
Call 01253 229470 or visit its website, www.hollandhousesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Lytham Primary Care Centre, Victoria Street, Lytham St Annes, FY8 5DZ.
Does Holland House Surgery have a branch surgery?
Yes. Holland House Surgery also runs Dr Reid Cmb and Partners (Freckleton Health Centre, Douglas Drive, Freckleton, Preston, PR4 1RY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Holland House Surgery?
Around 10,973 patients are registered (January 2025). The surgery is part of Lytham St Annes PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.