GP surgery in Derby
Horizon Healthcare
3-5 Burton Road, Derby, DE1 1TH
Scores 14 out of 100, poor for a GP surgery in England. 66% of patients say their experience is good and 36% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 25
- Easy to get through on the phone10
- Easy to contact online10
- Good experience of getting in touch15
- Did not wait too long for the appointment70
Quality of care 6
- Patients rate the surgery as good14
- Patients got what they needed6
- Doctors and nurses listen4
- Patients trust the staff3
- Inspection rating (Good)50
- Health checks and screening done44
- Meets NHS clinical targets33
- Children vaccinated on time9
What patients say
101 patients answered the 2026 NHS survey about this surgery.
36%
find the phone easy
well below the England average (57%)
66%
say their experience is good
well below the England average (77%)
-13
change since last year
2025: 80% · 2026: 66%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 36% | 57% | 57% |
| Easy to contact via website | 36% | 58% | 63% |
| Easy to contact via NHS App | 33% | 54% | 53% |
| Reception staff helpful | 82% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 20% |
| Sees preferred clinician | 26% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 86% |
| Next steps within 2 days | 94% | 93% | 96% |
| Good experience of contacting | 61% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 43% | 57% | 59% |
| Waiting time was about right | 78% | 69% | 87% |
| Remote appointment | 27% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 73% | 87% | 89% |
| Treated with care and concern | 75% | 86% | 84% |
| Considered mental wellbeing | 72% | 75% | 82% |
| Had all the information needed | 88% | 92% | 91% |
| Confidence and trust | 82% | 93% | 93% |
| Involved in decisions | 85% | 92% | 93% |
| Needs were met | 80% | 90% | 89% |
| Overall | |||
| Overall experience good | 66% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 50% | 79% | 73% |
| Supported by local services | 50% | 70% | 74% |
| Discussed managing condition | 30% | 43% | 44% |
| Agreed a care plan | 23% | 46% | 57% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 April 2024. Bank holidays may differ.
- Address
- 3-5 Burton Road, Derby, DE1 1TH
- Phone
- 01332 737777
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Derby City North PCN (a group of local surgeries that share services)
- NHS code
- C81006 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Mackworth Surgery
- 31 Humbleton Drive, Derby, DE22 4AU
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Pharmacy
- Sign language interpreter available in-person
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.0% | 15.2% |
| Diabetes | 7.1% | 7.9% |
| Asthma | 5.4% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 11.5% | 14.3% |
| Obesity | 12.4% | 13.9% |
| Smoking | 19.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 55% | 67% |
| Cervical screening, women 50-64 | 67% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 86% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Horizon Healthcarethis surgery | – | 14 | 36% | 66% | Yes |
| Wilson Street SurgeryDerby, DE1 1PG | 0.2 miles | 30 | 40% | 75% | Yes |
| Macklin Street SurgeryDerby, DE1 1JX | 0.3 miles | 26 | 40% | 74% | Yes |
| Osmaston SurgeryDerby, DE23 8JX | 0.6 miles | 0 | 22% | 52% | Yes |
| Friar Gate SurgeryDerby, DE1 1DZ | 0.6 miles | 10 | 40% | 59% | Yes |
| Vernon Street Medical CentreDerby, DE1 1FW | 0.7 miles | 45 | 55% | 80% | Yes |
| Derby Family Medical CentreDerby, DE23 6QQ | 0.7 miles | 18 | 42% | 68% | Yes |
| Peartree Medical CentreDerby, DE23 8NQ | 0.8 miles | 60 | 47% | 86% | Yes |
| Derwent Medical CentreDerby, DE1 3AZ | 0.9 miles | 31 | 64% | 77% | Yes |
| Derwent Valley Medical PracticeDerby, DE21 6AT | 1.1 miles | 29 | 45% | 73% | Yes |
Wilson Street Surgery is 0.2 miles away, scores 30 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Horizon Healthcare taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Horizon Healthcare was taking on new patients. You can register online through the NHS website or call the surgery on 01332 737777.
How do patients rate Horizon Healthcare?
In the 2026 NHS GP Patient Survey, 66% of patients at Horizon Healthcare said their overall experience was good. The England average is 77%. 36% found it easy to get through by phone (England 57%). Its GPScore is 14 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Horizon Healthcare?
The Care Quality Commission, which inspects GP surgeries in England, rated Horizon Healthcare as Good at its last published inspection (report published 18 December 2023).
What are the opening times of Horizon Healthcare?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 April 2024. Bank holidays may differ.
How do I contact Horizon Healthcare?
Call 01332 737777. You can also book and order repeat prescriptions in the NHS App. The address is 3-5 Burton Road, Derby, DE1 1TH.
Does Horizon Healthcare have a branch surgery?
Yes. Horizon Healthcare also runs Mackworth Surgery (31 Humbleton Drive, Derby, DE22 4AU). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Horizon Healthcare?
Around 26,102 patients are registered (January 2025). The surgery is part of Derby City North PCN, a group of local surgeries that share staff and services, in the Derby and Derbyshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.