GP surgery in Rugeley
Horsefair Practice
Springfields Health Centre & Well Being Clinic, Lovett Court, Rugeley, WS15 2FH
Scores 68 out of 100, good for a GP surgery in England. 88% of patients say their experience is good and 61% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 50
- Easy to get through on the phone49
- Easy to contact online26
- Good experience of getting in touch56
- Did not wait too long for the appointment51
Quality of care 87
- Patients rate the surgery as good80
- Patients got what they needed87
- Doctors and nurses listen65
- Patients trust the staff72
- Inspection rating (Good)50
- Health checks and screening done66
- Meets NHS clinical targets92
- Children vaccinated on time84
What patients say
121 patients answered the 2026 NHS survey about this surgery.
61%
find the phone easy
above the England average (57%)
88%
say their experience is good
well above the England average (77%)
+5
change since last year
2025: 83% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 61% | 57% | 51% |
| Easy to contact via website | 48% | 58% | 42% |
| Easy to contact via NHS App | 66% | 54% | 50% |
| Reception staff helpful | 92% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 37% |
| Sees preferred clinician | 52% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 89% |
| Next steps within 2 days | 93% | 93% | 94% |
| Good experience of contacting | 78% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 61% |
| Waiting time was about right | 72% | 69% | 71% |
| Remote appointment | 16% | 26% | 10% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 88% |
| Treated with care and concern | 91% | 86% | 85% |
| Considered mental wellbeing | 90% | 75% | 73% |
| Had all the information needed | 95% | 92% | 90% |
| Confidence and trust | 96% | 93% | 91% |
| Involved in decisions | 97% | 92% | 87% |
| Needs were met | 97% | 90% | 88% |
| Overall | |||
| Overall experience good | 88% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 78% |
| Supported by local services | 86% | 70% | 63% |
| Discussed managing condition | 49% | 43% | 49% |
| Agreed a care plan | 54% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 121 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 December 2023. Bank holidays may differ.
- Address
- Springfields Health Centre & Well Being Clinic, Lovett Court, Rugeley, WS15 2FH
- Phone
- 01889 582244
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Rugeley & Great Haywood PCN (a group of local surgeries that share services)
- NHS code
- M83001 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Ibrahim Branch
- Armitage Surgery, Shropshire Brook Road, Armitage, Rugeley, WS15 4UZ · 01543 490444
- Ibrahim Branch 2
- The Horsefair Practice, Sandy Lane Health Centre, Sandy Lane, Rugeley, WS15 2LB
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 10 May 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.8% | 15.2% |
| Diabetes | 9.4% | 7.9% |
| Asthma | 6.1% | 6.6% |
| COPD | 3.2% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 19.8% | 14.3% |
| Obesity | 19.1% | 13.9% |
| Smoking | 14.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Horsefair Practicethis surgery | – | 68 | 61% | 88% | Yes |
| Aelfgar SurgeryRugeley, WS15 2AB | 0.5 miles | 94 | 92% | 95% | Yes |
| Sandy Lane SurgeryRugeley, WS15 2LB | 0.8 miles | 49 | 61% | 77% | Yes |
| Brereton SurgeryRugeley, WS15 1DU | 1.7 miles | 95 | 83% | 94% | Yes |
| Hazeldene House SurgeryStafford, ST18 0SU | 3.3 miles | 41 | 54% | 74% | Yes |
| Rawnsley SurgeryCannock, WS12 1JF | 4.1 miles | 36 | 75% | 74% | Yes |
| Hednesford Medical PracticeCannock, WS12 4DJ | 4.5 miles | 48 | 56% | 81% | Yes |
| Dr Manickam & PartnerCannock, WS12 4DJ | 4.5 miles | 82 | 76% | 85% | Yes |
| Abbots Bromley SurgeryRugeley, WS15 3BT | 4.6 miles | 99 | 96% | 98% | Yes |
| Chadsmoor Medical PracticeCannock, WS11 5JT | 5.2 miles | 50 | 73% | 79% | Yes |
Aelfgar Surgery is 0.5 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Horsefair Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Horsefair Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01889 582244.
How do patients rate Horsefair Practice?
In the 2026 NHS GP Patient Survey, 88% of patients at Horsefair Practice said their overall experience was good. The England average is 77%. 61% found it easy to get through by phone (England 57%). Its GPScore is 68 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Horsefair Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Horsefair Practice as Good at its last published inspection (report published 10 May 2017).
What are the opening times of Horsefair Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 December 2023. Bank holidays may differ.
How do I contact Horsefair Practice?
Call 01889 582244. You can also book and order repeat prescriptions in the NHS App. The address is Springfields Health Centre & Well Being Clinic, Lovett Court, Rugeley, WS15 2FH.
Does Horsefair Practice have a branch surgery?
Yes. Horsefair Practice also runs Ibrahim Branch (Armitage Surgery, Shropshire Brook Road, Armitage, Rugeley, WS15 4UZ) and Ibrahim Branch 2 (The Horsefair Practice, Sandy Lane Health Centre, Sandy Lane, Rugeley, WS15 2LB). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Horsefair Practice?
Around 12,085 patients are registered (January 2025). The surgery is part of Rugeley & Great Haywood PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.