GP surgery in Yardley
Iridium Medical Practice
299 Bordesley Green East, Stechford, Birmingham, B33 8TA
Scores 29 out of 100, below average for a GP surgery in England. 72% of patients say their experience is good and 61% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 50
- Easy to get through on the phone49
- Easy to contact online24
- Good experience of getting in touch44
- Did not wait too long for the appointment66
Quality of care 8
- Patients rate the surgery as good25
- Patients got what they needed21
- Doctors and nurses listen16
- Patients trust the staff35
- Inspection rating (Requires improvement)2
- Health checks and screening done35
- Meets NHS clinical targets14
- Children vaccinated on time22
What patients say
104 patients answered the 2026 NHS survey about this surgery.
61%
find the phone easy
above the England average (57%)
72%
say their experience is good
below the England average (77%)
+1
change since last year
2025: 71% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 61% | 57% | 59% |
| Easy to contact via website | 46% | 58% | 52% |
| Easy to contact via NHS App | 60% | 54% | 59% |
| Reception staff helpful | 85% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 43% | 31% | 27% |
| Sees preferred clinician | 21% | 42% | 39% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 86% |
| Next steps within 2 days | 95% | 93% | 90% |
| Good experience of contacting | 73% | 73% | 66% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 57% |
| Waiting time was about right | 77% | 69% | 69% |
| Remote appointment | 16% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 85% |
| Treated with care and concern | 82% | 86% | 81% |
| Considered mental wellbeing | 72% | 75% | 76% |
| Had all the information needed | 92% | 92% | 89% |
| Confidence and trust | 92% | 93% | 85% |
| Involved in decisions | 89% | 92% | 82% |
| Needs were met | 86% | 90% | 84% |
| Overall | |||
| Overall experience good | 72% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 65% | 79% | 68% |
| Supported by local services | 63% | 70% | 61% |
| Discussed managing condition | 44% | 43% | 49% |
| Agreed a care plan | 42% | 46% | 57% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 12 November 2025. Bank holidays may differ.
- Address
- 299 Bordesley Green East, Stechford, Birmingham, B33 8TA
- Phone
- 0121 203 3000
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Bordesley East PCN (a group of local surgeries that share services)
- NHS code
- Y02893 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Poolway Medical Centre
- 80 Church Lane, Kitts Green, Birmingham, B33 9EN
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free on-site car parking
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Requires improvement |
| Is it responsive? | Requires improvement |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.1% | 15.2% |
| Diabetes | 11.3% | 7.9% |
| Asthma | 6.4% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 18.7% | 14.3% |
| Obesity | 24.4% | 13.9% |
| Smoking | 17.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 90% | 78% |
| Asthma: annual review | 54% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Iridium Medical Practicethis surgery | – | 29 | 61% | 72% | Yes |
| Cotterils Lane SurgeryBirmingham, B8 3RZ | 0.8 miles | 78 | 88% | 85% | Yes |
| Omnia PracticeBirmingham, B9 5PU | 1.0 miles | 6 | 25% | 66% | Yes |
| Yardley Green Medical CentreBirmingham, B9 5PU | 1.0 miles | 22 | 46% | 79% | Yes |
| The Swan Medical CentreBirmingham, B25 8AA | 1.1 miles | 16 | 41% | 63% | Yes |
| Rowlands Road SurgeryBirmingham, B26 1AT | 1.1 miles | 32 | 64% | 73% | Yes |
| Church Lane - KhanBirmingham, B33 9EJ | 1.1 miles | 37 | 55% | 75% | Yes |
| Yardley Medical CentreBirmingham, B25 8BY | 1.1 miles | 24 | 63% | 69% | Yes |
| Ward End Medical CentreBirmingham, B8 2JN | 1.2 miles | 51 | 58% | 81% | Yes |
| Manor House Lane SurgeryBirmingham, B26 1PD | 1.2 miles | 15 | 48% | 68% | Yes |
Cotterils Lane Surgery is 0.8 miles away, scores 78 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Iridium Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Iridium Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0121 203 3000.
How do patients rate Iridium Medical Practice?
In the 2026 NHS GP Patient Survey, 72% of patients at Iridium Medical Practice said their overall experience was good. The England average is 77%. 61% found it easy to get through by phone (England 57%). Its GPScore is 29 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Iridium Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Iridium Medical Practice as Requires improvement at its last published inspection (report published 27 May 2025).
What are the opening times of Iridium Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 1pm, Sunday closed. The surgery last confirmed these times on 12 November 2025. Bank holidays may differ.
How do I contact Iridium Medical Practice?
Call 0121 203 3000. You can also book and order repeat prescriptions in the NHS App. The address is 299 Bordesley Green East, Stechford, Birmingham, B33 8TA.
Does Iridium Medical Practice have a branch surgery?
Yes. Iridium Medical Practice also runs Poolway Medical Centre (80 Church Lane, Kitts Green, Birmingham, B33 9EN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Iridium Medical Practice?
Around 22,161 patients are registered (January 2025). The surgery is part of Bordesley East PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.