GP surgery in Crosby
Liverpool RD Medical Practice
133 Liverpool Road, Crosby, Liverpool, L23 5TE
Scores 80 out of 100, excellent for a GP surgery in England. 93% of patients say their experience is good and 79% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is not taking on new patients at the moment.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 80
- Easy to get through on the phone81
- Easy to contact online36
- Good experience of getting in touch90
- Did not wait too long for the appointment66
Quality of care 76
- Patients rate the surgery as good92
- Patients got what they needed73
- Doctors and nurses listen86
- Patients trust the staff75
- Inspection rating (Good)50
- Health checks and screening done12
- Meets NHS clinical targets32
- Children vaccinated on time22
What patients say
105 patients answered the 2026 NHS survey about this surgery.
79%
find the phone easy
well above the England average (57%)
93%
say their experience is good
well above the England average (77%)
+8
change since last year
2025: 84% · 2026: 93%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 79% | 57% | 72% |
| Easy to contact via website | 52% | 58% | 43% |
| Easy to contact via NHS App | 74% | 54% | 73% |
| Reception staff helpful | 95% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 39% |
| Sees preferred clinician | 68% | 42% | 76% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 90% |
| Next steps within 2 days | 99% | 93% | 96% |
| Good experience of contacting | 90% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 61% |
| Waiting time was about right | 77% | 69% | 66% |
| Remote appointment | 17% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 94% |
| Treated with care and concern | 93% | 86% | 89% |
| Considered mental wellbeing | 87% | 75% | 88% |
| Had all the information needed | 97% | 92% | 95% |
| Confidence and trust | 96% | 93% | 96% |
| Involved in decisions | 92% | 92% | 90% |
| Needs were met | 94% | 90% | 95% |
| Overall | |||
| Overall experience good | 93% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 83% |
| Supported by local services | 77% | 70% | 85% |
| Discussed managing condition | 46% | 43% | 52% |
| Agreed a care plan | 43% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 November 2023. Bank holidays may differ.
- Address
- 133 Liverpool Road, Crosby, Liverpool, L23 5TE
- Phone
- 0151 931 3197
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Sefton PCN (a group of local surgeries that share services)
- NHS code
- N84007 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Moss Lane Surgery
- 41 Moss Lane, Bootle, Liverpool, L20 0EA
Access and facilities
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 6 April 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.3% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 4.3% | 3.0% |
| Depression | 13.5% | 14.3% |
| Obesity | 16.4% | 13.9% |
| Smoking | 13.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 64% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 57% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Liverpool RD Medical Practicethis surgery | – | 80 | 79% | 93% | No |
| Kingsway SurgeryLiverpool, L22 4RQ | 0.4 miles | 58 | 60% | 83% | Yes |
| 42 KingswayLiverpool, L22 4RQ | 0.4 miles | 75 | 52% | 86% | Yes |
| Eastview SurgeryLiverpool, L22 4QD | 0.4 miles | 44 | 47% | 86% | Yes |
| Blundellsands SurgeryLiverpool, L23 6TZ | 0.8 miles | 56 | 64% | 86% | Yes |
| Ford Medical PracticeLiverpool, L21 0DF | 1.1 miles | 12 | 27% | 59% | Yes |
| Rawson Road Medical CentreLiverpool, L21 1HP | 1.3 miles | 40 | 63% | 74% | Yes |
| Great Crosby and ThorntonLiverpool, L23 1TQ | 1.3 miles | 0 | 18% | 48% | Yes |
| Litherland Primary Care Walk-in ServiceLiverpool, L21 9JN | 1.3 miles | – | – | – | – |
| Litherland PracticeLiverpool, L21 9JN | 1.3 miles | 1 | 23% | 51% | Yes |
Common questions
Is Liverpool RD Medical Practice taking on new patients?
No. When we last checked its page on the NHS website (20 September 2026), Liverpool RD Medical Practice was not taking on new patients. A surgery can only turn you down for a fair reason, such as living outside its area or its list being full. This can change at any time, so call the surgery to check.
How do patients rate Liverpool RD Medical Practice?
In the 2026 NHS GP Patient Survey, 93% of patients at Liverpool RD Medical Practice said their overall experience was good. The England average is 77%. 79% found it easy to get through by phone (England 57%). Its GPScore is 80 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Liverpool RD Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Liverpool RD Medical Practice as Good at its last published inspection (report published 6 April 2017).
What are the opening times of Liverpool RD Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 November 2023. Bank holidays may differ.
How do I contact Liverpool RD Medical Practice?
Call 0151 931 3197. You can also book and order repeat prescriptions in the NHS App. The address is 133 Liverpool Road, Crosby, Liverpool, L23 5TE.
Does Liverpool RD Medical Practice have a branch surgery?
Yes. Liverpool RD Medical Practice also runs The Moss Lane Surgery (41 Moss Lane, Bootle, Liverpool, L20 0EA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Liverpool RD Medical Practice?
Around 6,142 patients are registered (January 2025). The surgery is part of South Sefton PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.