GP surgery in Gateshead
Longrigg Medical Centre
2 Longrigg, Leam Lane Estate, Felling, Gateshead, NE10 8PH
Scores 46 out of 100, average for a GP surgery in England. 80% of patients say their experience is good and 53% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 41
- Easy to get through on the phone33
- Easy to contact online50
- Good experience of getting in touch42
- Did not wait too long for the appointment49
Quality of care 53
- Patients rate the surgery as good53
- Patients got what they needed35
- Doctors and nurses listen59
- Patients trust the staff53
- Inspection rating (Good)50
- Health checks and screening done65
- Meets NHS clinical targets60
- Children vaccinated on time51
What patients say
105 patients answered the 2026 NHS survey about this surgery.
53%
find the phone easy
below the England average (57%)
80%
say their experience is good
above the England average (77%)
+16
change since last year
2025: 64% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 53% | 57% | 25% |
| Easy to contact via website | 58% | 58% | 18% |
| Easy to contact via NHS App | 41% | 54% | 17% |
| Reception staff helpful | 86% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 21% |
| Sees preferred clinician | 40% | 42% | 21% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 85% |
| Next steps within 2 days | 99% | 93% | 94% |
| Good experience of contacting | 73% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 37% |
| Waiting time was about right | 71% | 69% | 55% |
| Remote appointment | 22% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 87% |
| Treated with care and concern | 88% | 86% | 85% |
| Considered mental wellbeing | 83% | 75% | 67% |
| Had all the information needed | 95% | 92% | 88% |
| Confidence and trust | 94% | 93% | 93% |
| Involved in decisions | 93% | 92% | 95% |
| Needs were met | 89% | 90% | 91% |
| Overall | |||
| Overall experience good | 80% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 83% |
| Supported by local services | 80% | 70% | 66% |
| Discussed managing condition | 46% | 43% | 24% |
| Agreed a care plan | 52% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 7am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 7am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 November 2025. Bank holidays may differ.
- Address
- 2 Longrigg, Leam Lane Estate, Felling, Gateshead, NE10 8PH
- Phone
- 0191 469 2173
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Gateshead East PCN (a group of local surgeries that share services)
- NHS code
- A85004 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Train station nearby
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 9 January 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 22.8% | 15.2% |
| Diabetes | 10.3% | 7.9% |
| Asthma | 9.3% | 6.6% |
| COPD | 3.8% | 1.9% |
| Coronary heart disease | 3.8% | 3.0% |
| Depression | 18.7% | 14.3% |
| Obesity | 22.2% | 13.9% |
| Smoking | 14.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Longrigg Medical Centrethis surgery | – | 46 | 53% | 80% | Yes |
| Pelaw Medical PracticeGateshead, NE10 0RR | 0.8 miles | 74 | 85% | 89% | Yes |
| Crowhall Medical CentreGateshead, NE10 9QG | 0.9 miles | 66 | 67% | 86% | Yes |
| St. Albans Medical GroupGateshead, NE10 9QG | 0.9 miles | 24 | 58% | 70% | Yes |
| Wrekenton Medical GroupGateshead, NE9 7AD | 1.5 miles | 22 | 61% | 70% | Yes |
| St. Anthony's Health CentreNewcastle Upon Tyne, NE6 2NN | 1.6 miles | 68 | 66% | 83% | Yes |
| Beacon View Medical CentreGateshead, NE9 6YS | 1.7 miles | 89 | 80% | 91% | Yes |
| Fell Cottage SurgeryGateshead, NE9 5XY | 2.0 miles | 88 | 83% | 93% | Yes |
| Walker Medical GroupNewcastle Upon Tyne, NE6 3BS | 2.0 miles | 74 | 65% | 83% | Yes |
| Fell Tower Medical CentreGateshead, NE9 5EY | 2.2 miles | 60 | 52% | 81% | Yes |
Pelaw Medical Practice is 0.8 miles away, scores 74 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Longrigg Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Longrigg Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0191 469 2173.
How do patients rate Longrigg Medical Centre?
In the 2026 NHS GP Patient Survey, 80% of patients at Longrigg Medical Centre said their overall experience was good. The England average is 77%. 53% found it easy to get through by phone (England 57%). Its GPScore is 46 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Longrigg Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Longrigg Medical Centre as Good at its last published inspection (report published 9 January 2018).
What are the opening times of Longrigg Medical Centre?
Reception is open Monday 8am to 6pm, Tuesday 7am to 6pm, Wednesday 8am to 6pm, Thursday 7am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 November 2025. Bank holidays may differ.
How do I contact Longrigg Medical Centre?
Call 0191 469 2173. You can also book and order repeat prescriptions in the NHS App. The address is 2 Longrigg, Leam Lane Estate, Felling, Gateshead, NE10 8PH.
How many patients are registered at Longrigg Medical Centre?
Around 10,172 patients are registered (January 2025). The surgery is part of Gateshead East PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.