GP surgery in North East Derbyshire
Matlock and Ashover Practice
Milken Lane, Far Hill, Ashover, Chesterfield, S45 0BA
Scores 61 out of 100, good for a GP surgery in England. 79% of patients say their experience is good and 64% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 71
- Easy to get through on the phone53
- Easy to contact online70
- Good experience of getting in touch67
- Did not wait too long for the appointment81
Quality of care 44
- Patients rate the surgery as good49
- Patients got what they needed38
- Doctors and nurses listen37
- Patients trust the staff22
- Inspection rating (Good)50
- Health checks and screening done52
- Meets NHS clinical targets89
- Children vaccinated on time62
What patients say
109 patients answered the 2026 NHS survey about this surgery.
64%
find the phone easy
above the England average (57%)
79%
say their experience is good
above the England average (77%)
-5
change since last year
2025: 84% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 64% | 57% | 63% |
| Easy to contact via website | 66% | 58% | 55% |
| Easy to contact via NHS App | 48% | 54% | 58% |
| Reception staff helpful | 88% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 22% |
| Sees preferred clinician | 21% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 89% |
| Next steps within 2 days | 99% | 93% | 97% |
| Good experience of contacting | 81% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 44% | 57% | 61% |
| Waiting time was about right | 82% | 69% | 79% |
| Remote appointment | 37% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 92% |
| Treated with care and concern | 85% | 86% | 89% |
| Considered mental wellbeing | 76% | 75% | 79% |
| Had all the information needed | 91% | 92% | 96% |
| Confidence and trust | 89% | 93% | 96% |
| Involved in decisions | 95% | 92% | 95% |
| Needs were met | 89% | 90% | 95% |
| Overall | |||
| Overall experience good | 79% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 87% |
| Supported by local services | 76% | 70% | 75% |
| Discussed managing condition | 42% | 43% | 36% |
| Agreed a care plan | 34% | 46% | 33% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 7:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 May 2025. Bank holidays may differ.
- Address
- Milken Lane, Far Hill, Ashover, Chesterfield, S45 0BA
- Phone
- 01246 590711
- [email protected]
- Website
- imperialrdgroupsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Derbyshire Dales PCN (a group of local surgeries that share services)
- NHS code
- C81611 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Imperial Road Surgery
- 8 Imperial Road, Matlock, DE4 3NL
Access and facilities
- Accessible toilets
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Pharmacy
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 16 September 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.0% | 15.2% |
| Diabetes | 7.7% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 12.6% | 14.3% |
| Obesity | 9.4% | 13.9% |
| Smoking | 5.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 72% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Matlock and Ashover Practicethis surgery | – | 61 | 64% | 79% | Yes |
| Royal Primary Care Clay CrossChesterfield, S45 9NR | 2.3 miles | 9 | 12% | 49% | Yes |
| Clay Cross Medical CentreChesterfield, S45 9NG | 2.4 miles | 11 | 45% | 62% | Yes |
| Wingerworth Medical CentreChesterfield, S42 6PX | 2.7 miles | 98 | 91% | 97% | Yes |
| St Lawrence Road SurgeryChesterfield, S42 5LH | 3.6 miles | 20 | 58% | 68% | Yes |
| North Wingfield Medical CentreChesterfield, S42 5ND | 3.7 miles | 86 | 72% | 90% | Yes |
| Lime Grove Medical CentreMatlock, DE4 3FD | 3.9 miles | 93 | 83% | 86% | Yes |
| Royal Primary Care ChesterfieldChesterfield, S40 2HP | 4.0 miles | 9 | 17% | 70% | Yes |
| Chatsworth Road Medical CentreChesterfield, S40 3PY | 4.5 miles | 91 | 75% | 85% | Yes |
| Credas MedicalMatlock, DE4 2EU | 4.8 miles | 90 | 82% | 94% | Yes |
Wingerworth Medical Centre is 2.7 miles away, scores 98 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Matlock and Ashover Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Matlock and Ashover Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01246 590711.
How do patients rate Matlock and Ashover Practice?
In the 2026 NHS GP Patient Survey, 79% of patients at Matlock and Ashover Practice said their overall experience was good. The England average is 77%. 64% found it easy to get through by phone (England 57%). Its GPScore is 61 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Matlock and Ashover Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Matlock and Ashover Practice as Good at its last published inspection (report published 16 September 2020).
What are the opening times of Matlock and Ashover Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 7:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 May 2025. Bank holidays may differ.
How do I contact Matlock and Ashover Practice?
Call 01246 590711 or visit its website, imperialrdgroupsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Milken Lane, Far Hill, Ashover, Chesterfield, S45 0BA.
Does Matlock and Ashover Practice have a branch surgery?
Yes. Matlock and Ashover Practice also runs Imperial Road Surgery (8 Imperial Road, Matlock, DE4 3NL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Matlock and Ashover Practice?
Around 2,481 patients are registered (January 2025). The surgery is part of Derbyshire Dales PCN, a group of local surgeries that share staff and services, in the Derby and Derbyshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.