GP surgery in Kirkby
Millbrook Medical Centre
Southdene Pcrc, Bewley Drive, Kirkby, Liverpool, L32 9PF
Scores 73 out of 100, good for a GP surgery in England. 87% of patients say their experience is good and 62% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 67
- Easy to get through on the phone51
- Easy to contact online67
- Good experience of getting in touch70
- Did not wait too long for the appointment72
Quality of care 77
- Patients rate the surgery as good76
- Patients got what they needed92
- Doctors and nurses listen80
- Patients trust the staff75
- Inspection rating (Good)50
- Health checks and screening done49
- Meets NHS clinical targets27
- Children vaccinated on time15
What patients say
104 patients answered the 2026 NHS survey about this surgery.
62%
find the phone easy
above the England average (57%)
87%
say their experience is good
well above the England average (77%)
-2
change since last year
2025: 89% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 62% | 57% | 53% |
| Easy to contact via website | 65% | 58% | 43% |
| Easy to contact via NHS App | 65% | 54% | 61% |
| Reception staff helpful | 92% | 85% | 98% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 31% |
| Sees preferred clinician | 30% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 87% |
| Next steps within 2 days | 94% | 93% | 95% |
| Good experience of contacting | 82% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 59% |
| Waiting time was about right | 79% | 69% | 67% |
| Remote appointment | 15% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 93% |
| Treated with care and concern | 90% | 86% | 94% |
| Considered mental wellbeing | 86% | 75% | 84% |
| Had all the information needed | 91% | 92% | 95% |
| Confidence and trust | 96% | 93% | 99% |
| Involved in decisions | 98% | 92% | 97% |
| Needs were met | 97% | 90% | 93% |
| Overall | |||
| Overall experience good | 87% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 64% |
| Supported by local services | 61% | 70% | 77% |
| Discussed managing condition | 40% | 43% | 53% |
| Agreed a care plan | 53% | 46% | 36% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 December 2024. Bank holidays may differ.
- Address
- Southdene Pcrc, Bewley Drive, Kirkby, Liverpool, L32 9PF
- Phone
- 0151 546 2480
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Kirkby PCN (a group of local surgeries that share services)
- NHS code
- N83032 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Winterburn & Partners
- Tower Hill Health Centre, Ebony Way, Kirkby, Liverpool, L33 1XT
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Sign language interpreter available in-person
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 16 December 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.5% | 15.2% |
| Diabetes | 9.2% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 4.2% | 1.9% |
| Coronary heart disease | 4.5% | 3.0% |
| Depression | 30.3% | 14.3% |
| Obesity | 22.6% | 13.9% |
| Smoking | 16.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 67% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Millbrook Medical Centrethis surgery | – | 73 | 62% | 87% | Yes |
| St. Laurence's Medical CentreLiverpool, L32 9QU | 0.2 miles | 22 | 32% | 71% | Yes |
| The Macmillan SurgeryLiverpool, L32 8RE | 0.5 miles | 64 | 64% | 84% | Yes |
| Wingate Medical CentreLiverpool, L33 6YJ | 1.0 miles | 28 | 46% | 80% | Yes |
| Gillmoss Medical CentreLiverpool, L11 0AG | 1.2 miles | 71 | 73% | 89% | Yes |
| Moss WayLiverpool, L11 0BL | 1.3 miles | 96 | 94% | 95% | Yes |
| Dr Maassarani & PartnersLiverpool, L33 1XT | 1.3 miles | 2 | 26% | 58% | Yes |
| Fir TreeLiverpool, L12 0JE | 1.9 miles | 56 | 57% | 85% | Yes |
| Westmoreland GP CentreLiverpool, L9 7AL | 1.9 miles | 4 | 27% | 64% | Yes |
| Jubilee Medical CentreLiverpool, L11 4UG | 2.0 miles | 25 | 45% | 79% | Yes |
Moss Way is 1.3 miles away, scores 96 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Millbrook Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Millbrook Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0151 546 2480.
How do patients rate Millbrook Medical Centre?
In the 2026 NHS GP Patient Survey, 87% of patients at Millbrook Medical Centre said their overall experience was good. The England average is 77%. 62% found it easy to get through by phone (England 57%). Its GPScore is 73 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Millbrook Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Millbrook Medical Centre as Good at its last published inspection (report published 16 December 2016).
What are the opening times of Millbrook Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 December 2024. Bank holidays may differ.
How do I contact Millbrook Medical Centre?
Call 0151 546 2480. You can also book and order repeat prescriptions in the NHS App. The address is Southdene Pcrc, Bewley Drive, Kirkby, Liverpool, L32 9PF.
Does Millbrook Medical Centre have a branch surgery?
Yes. Millbrook Medical Centre also runs Dr Winterburn & Partners (Tower Hill Health Centre, Ebony Way, Kirkby, Liverpool, L33 1XT). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Millbrook Medical Centre?
Around 12,256 patients are registered (January 2025). The surgery is part of Kirkby PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.