GP surgery in Spalding
Munro Medical Centre
West Elloe Avenue, Spalding, PE11 2BY
Scores 76 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 80% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 82
- Easy to get through on the phone83
- Easy to contact online42
- Good experience of getting in touch68
- Did not wait too long for the appointment89
Quality of care 65
- Patients rate the surgery as good69
- Patients got what they needed38
- Doctors and nurses listen41
- Patients trust the staff74
- Inspection rating (Good)50
- Health checks and screening done99
- Meets NHS clinical targets40
- Children vaccinated on time32
What patients say
119 patients answered the 2026 NHS survey about this surgery.
80%
find the phone easy
well above the England average (57%)
84%
say their experience is good
above the England average (77%)
+4
change since last year
2025: 81% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 80% | 57% | 85% |
| Easy to contact via website | 55% | 58% | 43% |
| Easy to contact via NHS App | 76% | 54% | 54% |
| Reception staff helpful | 91% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 31% |
| Sees preferred clinician | 63% | 42% | 54% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 91% |
| Next steps within 2 days | 99% | 93% | 98% |
| Good experience of contacting | 81% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 74% | 57% | 67% |
| Waiting time was about right | 87% | 69% | 84% |
| Remote appointment | 10% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 86% |
| Treated with care and concern | 84% | 86% | 90% |
| Considered mental wellbeing | 76% | 75% | 76% |
| Had all the information needed | 97% | 92% | 90% |
| Confidence and trust | 96% | 93% | 91% |
| Involved in decisions | 93% | 92% | 84% |
| Needs were met | 89% | 90% | 90% |
| Overall | |||
| Overall experience good | 84% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 81% |
| Supported by local services | 77% | 70% | 67% |
| Discussed managing condition | 38% | 43% | 34% |
| Agreed a care plan | 59% | 46% | 36% |
Green means at least 2 points better than England, red at least 2 points worse. With about 119 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 12:30pm 1:30pm to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 November 2023. Bank holidays may differ.
- Address
- West Elloe Avenue, Spalding, PE11 2BY
- Phone
- 01775 715999
- [email protected]
- Website
- www.munromedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Spalding PCN (a group of local surgeries that share services)
- NHS code
- C83022 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Surgery
- Church Walk, Pinchbeck, Spalding, PE11 3RD · 01775 724848
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Pharmacy
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 4 June 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.0% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 5.6% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 10.5% | 14.3% |
| Obesity | 20.7% | 13.9% |
| Smoking | 19.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 85% | 67% |
| Cervical screening, women 50-64 | 88% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 85% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 91% | 78% |
| Asthma: annual review | 89% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Munro Medical Centrethis surgery | – | 76 | 80% | 84% | Yes |
| Beechfield Medical CentreSpalding, PE11 1UN | 0.5 miles | 4 | 38% | 61% | Yes |
| Moulton Medical CentreSpalding, PE12 6QB | 3.5 miles | 28 | 57% | 65% | Yes |
| Gosberton Medical CentreNR Spalding, PE11 4NL | 5.3 miles | 46 | 55% | 74% | Yes |
| Holbeach Medical CentreSpalding, PE12 7EE | 6.9 miles | 54 | 69% | 73% | Yes |
| Littlebury Medical CentreSpalding, PE12 7DE | 7.0 miles | 58 | 64% | 81% | Yes |
| Sutterton SurgeryBoston, PE20 2ET | 7.7 miles | 77 | 82% | 87% | Yes |
| Abbeyview SurgeryPeterborough, PE6 0AL | 8.5 miles | 12 | 41% | 66% | Yes |
| Bourne Galletly Practice TeamBourne, PE10 9BT | 9.7 miles | 88 | 66% | 86% | Yes |
| Hereward Medical CentreBourne, PE10 9XR | 9.9 miles | 80 | 68% | 86% | Yes |
Bourne Galletly Practice Team is 9.7 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Munro Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Munro Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01775 715999.
How do patients rate Munro Medical Centre?
In the 2026 NHS GP Patient Survey, 84% of patients at Munro Medical Centre said their overall experience was good. The England average is 77%. 80% found it easy to get through by phone (England 57%). Its GPScore is 76 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Munro Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Munro Medical Centre as Good at its last published inspection (report published 4 June 2019).
What are the opening times of Munro Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 12:30pm 1:30pm to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 November 2023. Bank holidays may differ.
How do I contact Munro Medical Centre?
Call 01775 715999 or visit its website, www.munromedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is West Elloe Avenue, Spalding, PE11 2BY.
Does Munro Medical Centre have a branch surgery?
Yes. Munro Medical Centre also runs The Surgery (Church Walk, Pinchbeck, Spalding, PE11 3RD). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Munro Medical Centre?
Around 22,807 patients are registered (January 2025). The surgery is part of Spalding PCN, a group of local surgeries that share staff and services, in the Lincolnshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.