GP surgery in Wythenshawe
Northenden Group Practice
489 Palatine Road, Northenden, Manchester, M22 4DH
Scores 10 out of 100, poor for a GP surgery in England. 59% of patients say their experience is good and 41% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 18
- Easy to get through on the phone15
- Easy to contact online46
- Good experience of getting in touch11
- Did not wait too long for the appointment38
Quality of care 4
- Patients rate the surgery as good6
- Patients got what they needed30
- Doctors and nurses listen29
- Patients trust the staff32
- Inspection rating (Requires improvement)2
- Health checks and screening done14
- Meets NHS clinical targets28
- Children vaccinated on time55
What patients say
107 patients answered the 2026 NHS survey about this surgery.
41%
find the phone easy
well below the England average (57%)
59%
say their experience is good
well below the England average (77%)
-8
change since last year
2025: 68% · 2026: 59%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 41% | 57% | 34% |
| Easy to contact via website | 57% | 58% | 40% |
| Easy to contact via NHS App | 41% | 54% | 45% |
| Reception staff helpful | 67% | 85% | 73% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 27% |
| Sees preferred clinician | 24% | 42% | 14% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 73% |
| Next steps within 2 days | 93% | 93% | 96% |
| Good experience of contacting | 58% | 73% | 54% |
| The appointment | |||
| Offered a choice of time or day | 42% | 57% | 44% |
| Waiting time was about right | 67% | 69% | 66% |
| Remote appointment | 25% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 88% |
| Treated with care and concern | 86% | 86% | 86% |
| Considered mental wellbeing | 73% | 75% | 79% |
| Had all the information needed | 89% | 92% | 94% |
| Confidence and trust | 91% | 93% | 92% |
| Involved in decisions | 88% | 92% | 90% |
| Needs were met | 88% | 90% | 87% |
| Overall | |||
| Overall experience good | 59% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 78% |
| Supported by local services | 63% | 70% | 78% |
| Discussed managing condition | 49% | 43% | 53% |
| Agreed a care plan | 31% | 46% | 27% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 August 2023. Bank holidays may differ.
- Address
- 489 Palatine Road, Northenden, Manchester, M22 4DH
- Phone
- 0161 998 3206
- Website
- www.northendengp.org
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Northenden & Brooklands (Wythenshawe) PCN (a group of local surgeries that share services)
- NHS code
- P84012 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Gatley Surgery
- 96 Church Road, Gatley, SK8 4NQ
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 28 April 2026
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.9% | 15.2% |
| Diabetes | 8.6% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 22.4% | 14.3% |
| Obesity | 16.0% | 13.9% |
| Smoking | 15.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 60% | 67% |
| Cervical screening, women 50-64 | 66% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 49% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Northenden Group Practicethis surgery | – | 10 | 41% | 59% | Yes |
| Northern Moor Medical PracticeManchester, M23 0PH | 0.8 miles | 72 | 71% | 87% | Yes |
| The Park Medical CentreManchester, M23 9AB | 1.0 miles | 67 | 66% | 79% | Yes |
| Boundary House Medical CentreSale, M33 2RH | 1.2 miles | 96 | 89% | 90% | Yes |
| Bowland Medical PracticeManchester, M23 1JX | 1.2 miles | 73 | 61% | 89% | Yes |
| RK Medical PracticeManchester, M22 9UH | 1.4 miles | 47 | 65% | 82% | Yes |
| Benchill Medical PracticeManchester, M22 9UH | 1.4 miles | 55 | 60% | 84% | Yes |
| Barlow Medical CentreManchester, M20 2RN | 1.5 miles | 67 | 49% | 81% | Yes |
| Gatley Medical CentreCheadle, SK8 4DG | 1.5 miles | 76 | 68% | 87% | Yes |
| Brooklands Medical PracticeManchester, M23 9JH | 1.6 miles | 60 | 58% | 86% | Yes |
Northern Moor Medical Practice is 0.8 miles away, scores 72 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Northenden Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Northenden Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0161 998 3206.
How do patients rate Northenden Group Practice?
In the 2026 NHS GP Patient Survey, 59% of patients at Northenden Group Practice said their overall experience was good. The England average is 77%. 41% found it easy to get through by phone (England 57%). Its GPScore is 10 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Northenden Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Northenden Group Practice as Requires improvement at its last published inspection (report published 28 April 2026).
What are the opening times of Northenden Group Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 August 2023. Bank holidays may differ.
How do I contact Northenden Group Practice?
Call 0161 998 3206 or visit its website, www.northendengp.org. You can also book and order repeat prescriptions in the NHS App. The address is 489 Palatine Road, Northenden, Manchester, M22 4DH.
Does Northenden Group Practice have a branch surgery?
Yes. Northenden Group Practice also runs The Gatley Surgery (96 Church Road, Gatley, SK8 4NQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Northenden Group Practice?
Around 8,680 patients are registered (January 2025). The surgery is part of Northenden & Brooklands (Wythenshawe) PCN, a group of local surgeries that share staff and services, in the Greater Manchester NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.