GP surgery in Croydon
Portland Medical Centre
184 Portland Road, South Norwood, London, SE25 4QB
Scores 17 out of 100, poor for a GP surgery in England. 69% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 25
- Easy to get through on the phone25
- Easy to contact online58
- Good experience of getting in touch18
- Did not wait too long for the appointment37
Quality of care 12
- Patients rate the surgery as good19
- Patients got what they needed37
- Doctors and nurses listen10
- Patients trust the staff18
- Inspection rating (Good)50
- Health checks and screening done24
- Meets NHS clinical targets19
- Children vaccinated on time9
What patients say
114 patients answered the 2026 NHS survey about this surgery.
48%
find the phone easy
well below the England average (57%)
69%
say their experience is good
well below the England average (77%)
+4
change since last year
2025: 65% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 48% | 57% | 49% |
| Easy to contact via website | 61% | 58% | 54% |
| Easy to contact via NHS App | 51% | 54% | 34% |
| Reception staff helpful | 80% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 13% | 31% | 19% |
| Sees preferred clinician | 24% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 81% |
| Next steps within 2 days | 91% | 93% | 90% |
| Good experience of contacting | 63% | 73% | 57% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 54% |
| Waiting time was about right | 67% | 69% | 64% |
| Remote appointment | 40% | 26% | 49% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 78% |
| Treated with care and concern | 76% | 86% | 80% |
| Considered mental wellbeing | 63% | 75% | 68% |
| Had all the information needed | 85% | 92% | 90% |
| Confidence and trust | 88% | 93% | 89% |
| Involved in decisions | 89% | 92% | 85% |
| Needs were met | 89% | 90% | 85% |
| Overall | |||
| Overall experience good | 69% | 77% | 65% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 77% |
| Supported by local services | 59% | 70% | 56% |
| Discussed managing condition | 39% | 43% | 26% |
| Agreed a care plan | 33% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 7:30am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 March 2020. Bank holidays may differ.
- Address
- 184 Portland Road, South Norwood, London, SE25 4QB
- Phone
- 020 8662 1233
- [email protected]
- Website
- www.portlandmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Keston Moorings & Parkside PCN (a group of local surgeries that share services)
- NHS code
- H83001 · NHS profile
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 17 August 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.6% | 15.2% |
| Diabetes | 7.6% | 7.9% |
| Asthma | 5.3% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 1.7% | 3.0% |
| Depression | 11.6% | 14.3% |
| Obesity | 15.1% | 13.9% |
| Smoking | 16.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 63% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Portland Medical Centrethis surgery | – | 17 | 48% | 69% | Yes |
| Country Park PracticeLondon, SE25 5NT | under 0.1 miles | 2 | 38% | 61% | Yes |
| Denmark Road SurgeryLondon, SE25 5NT | under 0.1 miles | 43 | 55% | 83% | Yes |
| Ashburton Park Medical CentreCroydon, CR0 7AG | 0.6 miles | 90 | 77% | 92% | Yes |
| Northway Road SurgeryCroydon, CR0 6JJ | 0.7 miles | 61 | 83% | 89% | Yes |
| South Norwood Hill Medical CentreLondon, SE25 6BY | 1.0 miles | 68 | 71% | 89% | Yes |
| Selhurst Medical CentreLondon, SE25 5QA | 1.0 miles | 88 | 89% | 93% | Yes |
| Stovell House SurgeryCroydon, CR0 6AH | 1.0 miles | 84 | 94% | 93% | Yes |
| St James' PracticeBeckenham, BR3 4DG | 1.1 miles | 60 | 62% | 85% | Yes |
| Morland Road SurgeryCroydon, CR0 6HA | 1.2 miles | 32 | 54% | 75% | Yes |
Denmark Road Surgery is under 0.1 miles away, scores 43 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Portland Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Portland Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8662 1233.
How do patients rate Portland Medical Centre?
In the 2026 NHS GP Patient Survey, 69% of patients at Portland Medical Centre said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 17 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Portland Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Portland Medical Centre as Good at its last published inspection (report published 17 August 2017).
What are the opening times of Portland Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 7:30am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 March 2020. Bank holidays may differ.
How do I contact Portland Medical Centre?
Call 020 8662 1233 or visit its website, www.portlandmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 184 Portland Road, South Norwood, London, SE25 4QB.
How many patients are registered at Portland Medical Centre?
Around 15,162 patients are registered (January 2025). The surgery is part of Keston Moorings & Parkside PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.