GP surgery in Kensington and Chelsea
Portobello Medical Centre
14 Codrington Mews, London, W11 2EH
Scores 47 out of 100, average for a GP surgery in England. 80% of patients say their experience is good and 78% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 48
- Easy to get through on the phone79
- Easy to contact online8
- Good experience of getting in touch52
- Did not wait too long for the appointment26
Quality of care 45
- Patients rate the surgery as good52
- Patients got what they needed48
- Doctors and nurses listen47
- Patients trust the staff35
- Inspection rating (Good)50
- Health checks and screening done77
- Meets NHS clinical targets18
- Children vaccinated on time2
What patients say
129 patients answered the 2026 NHS survey about this surgery.
78%
find the phone easy
well above the England average (57%)
80%
say their experience is good
above the England average (77%)
+4
change since last year
2025: 76% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 78% | 57% | 69% |
| Easy to contact via website | 35% | 58% | 45% |
| Easy to contact via NHS App | 55% | 54% | 43% |
| Reception staff helpful | 92% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 39% | 31% | 46% |
| Sees preferred clinician | 62% | 42% | 53% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 82% |
| Next steps within 2 days | 90% | 93% | 93% |
| Good experience of contacting | 76% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 76% | 57% | 66% |
| Waiting time was about right | 63% | 69% | 64% |
| Remote appointment | 34% | 26% | 36% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 86% |
| Treated with care and concern | 86% | 86% | 90% |
| Considered mental wellbeing | 71% | 75% | 81% |
| Had all the information needed | 91% | 92% | 92% |
| Confidence and trust | 92% | 93% | 93% |
| Involved in decisions | 89% | 92% | 90% |
| Needs were met | 91% | 90% | 90% |
| Overall | |||
| Overall experience good | 80% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 81% |
| Supported by local services | 66% | 70% | 74% |
| Discussed managing condition | 45% | 43% | 42% |
| Agreed a care plan | 35% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 129 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 January 2023. Bank holidays may differ.
- Address
- 14 Codrington Mews, London, W11 2EH
- Phone
- 020 7727 2326
- [email protected]
- Website
- www.portobellomedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West-Hill Health PCN (a group of local surgeries that share services)
- NHS code
- Y00200 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 19 August 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 6.6% | 15.2% |
| Diabetes | 3.4% | 7.9% |
| Asthma | 3.5% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 0.9% | 3.0% |
| Depression | 7.8% | 14.3% |
| Obesity | 5.9% | 13.9% |
| Smoking | 17.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 52% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 79% | 68% |
| Blood pressure checked in last 5 years (45+) | 74% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 78% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Portobello Medical Centrethis surgery | – | 47 | 78% | 80% | Yes |
| The Notting Hill Medical CentreLondon, W11 2EH | under 0.1 miles | 79 | 84% | 85% | Yes |
| Colville Health CentreLondon, W11 1PA | 0.1 mile | 90 | 90% | 91% | Yes |
| The Foreland Medical CentreLondon, W11 4EP | 0.3 miles | 53 | 68% | 72% | Yes |
| Westbourne Grove Medical CentreLondon, W11 2SE | 0.3 miles | – | – | – | – |
| The Pembridge Villas SurgeryLondon, W11 3EP | 0.5 miles | 82 | 86% | 88% | Yes |
| Portland Road PracticeLondon, W11 4LA | 0.5 miles | 69 | 74% | 84% | Yes |
| Meanwhile Garden Medical CentreLondon, W10 5NT | 0.5 miles | 84 | 89% | 84% | Yes |
| The Golborne Medical CentreLondon, W10 5PG | 0.6 miles | 74 | 78% | 89% | Yes |
| St. Quintin Health CentreLondon, W10 6NX | 0.6 miles | 60 | 78% | 74% | Yes |
The Notting Hill Medical Centre is under 0.1 miles away, scores 79 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Portobello Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Portobello Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 7727 2326.
How do patients rate Portobello Medical Centre?
In the 2026 NHS GP Patient Survey, 80% of patients at Portobello Medical Centre said their overall experience was good. The England average is 77%. 78% found it easy to get through by phone (England 57%). Its GPScore is 47 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Portobello Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Portobello Medical Centre as Good at its last published inspection (report published 19 August 2016).
What are the opening times of Portobello Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 January 2023. Bank holidays may differ.
How do I contact Portobello Medical Centre?
Call 020 7727 2326 or visit its website, www.portobellomedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 14 Codrington Mews, London, W11 2EH.
How many patients are registered at Portobello Medical Centre?
Around 4,452 patients are registered (January 2025). The surgery is part of West-Hill Health PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.