GP surgery in Failsworth
Quayside Medical Practice
Ashton Road West, Manchester, M35 0AD
Scores 4 out of 100, poor for a GP surgery in England. 65% of patients say their experience is good and 37% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 6
- Easy to get through on the phone11
- Easy to contact online4
- Good experience of getting in touch19
- Did not wait too long for the appointment7
Quality of care 4
- Patients rate the surgery as good12
- Patients got what they needed5
- Doctors and nurses listen2
- Patients trust the staff7
- Inspection rating (Good)50
- Health checks and screening done22
- Meets NHS clinical targets4
- Children vaccinated on time48
What patients say
100 patients answered the 2026 NHS survey about this surgery.
37%
find the phone easy
well below the England average (57%)
65%
say their experience is good
well below the England average (77%)
-6
change since last year
2025: 72% · 2026: 65%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 37% | 57% | 52% |
| Easy to contact via website | 29% | 58% | 39% |
| Easy to contact via NHS App | 16% | 54% | 55% |
| Reception staff helpful | 75% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 29% |
| Sees preferred clinician | 4% | 42% | 23% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 73% |
| Next steps within 2 days | 96% | 93% | 91% |
| Good experience of contacting | 64% | 73% | 64% |
| The appointment | |||
| Offered a choice of time or day | 48% | 57% | 48% |
| Waiting time was about right | 50% | 69% | 61% |
| Remote appointment | 11% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 71% | 87% | 87% |
| Treated with care and concern | 73% | 86% | 89% |
| Considered mental wellbeing | 57% | 75% | 69% |
| Had all the information needed | 91% | 92% | 95% |
| Confidence and trust | 85% | 93% | 90% |
| Involved in decisions | 77% | 92% | 91% |
| Needs were met | 80% | 90% | 90% |
| Overall | |||
| Overall experience good | 65% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 70% |
| Supported by local services | 63% | 70% | 56% |
| Discussed managing condition | 37% | 43% | 52% |
| Agreed a care plan | 8% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | Unknown |
| Tuesday | Unknown |
| Wednesday | Unknown |
| Thursday | Unknown |
| Friday | Unknown |
| Saturday | Unknown |
| Sunday | Unknown |
Confirmed by the surgery on 7 February 2018. Bank holidays may differ.
- Address
- Ashton Road West, Manchester, M35 0AD
- Phone
- 0161 357 1600
- [email protected]
- Website
- www.quaysidemedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Oldham South PCN (a group of local surgeries that share services)
- NHS code
- P85026 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.7% | 15.2% |
| Diabetes | 7.7% | 7.9% |
| Asthma | 8.2% | 6.6% |
| COPD | 3.0% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 19.8% | 14.3% |
| Obesity | 14.3% | 13.9% |
| Smoking | 12.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 42% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Quayside Medical Practicethis surgery | – | 4 | 37% | 65% | Yes |
| Medlock Medical PracticeManchester, M35 0AD | under 0.1 miles | 38 | 54% | 75% | Yes |
| Hazeldene Medical CentreManchester, M40 3HD | 0.5 miles | 97 | 89% | 92% | Yes |
| All Saints Medical CentreManchester, M40 2JF | 1.2 miles | 26 | 63% | 72% | Yes |
| Newton Heath Medical CentreManchester, M40 2JF | 1.2 miles | 62 | 79% | 81% | Yes |
| St George's Medical CentreManchester, M40 5HP | 1.3 miles | 43 | 71% | 81% | Yes |
| Hollinwood Medical PracticeOldham, OL8 3TR | 1.5 miles | 56 | 70% | 82% | Yes |
| Charlestown MDManchester, M9 7ED | 1.5 miles | 21 | 47% | 71% | Yes |
| Littletown Family Medical PracticeOldham, OL8 4LR | 1.6 miles | 65 | 79% | 82% | Yes |
| Droylsden Medical PracticeManchester, M43 7NP | 1.6 miles | 10 | 44% | 70% | Yes |
Medlock Medical Practice is under 0.1 miles away, scores 38 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Quayside Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Quayside Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0161 357 1600.
How do patients rate Quayside Medical Practice?
In the 2026 NHS GP Patient Survey, 65% of patients at Quayside Medical Practice said their overall experience was good. The England average is 77%. 37% found it easy to get through by phone (England 57%). Its GPScore is 4 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Quayside Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Quayside Medical Practice as Good at its last published inspection (report published 15 December 2023).
What are the opening times of Quayside Medical Practice?
Reception is open Monday Unknown, Tuesday Unknown, Wednesday Unknown, Thursday Unknown, Friday Unknown, Saturday Unknown, Sunday Unknown. The surgery last confirmed these times on 7 February 2018. Bank holidays may differ.
How do I contact Quayside Medical Practice?
Call 0161 357 1600 or visit its website, www.quaysidemedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Ashton Road West, Manchester, M35 0AD.
How many patients are registered at Quayside Medical Practice?
Around 16,111 patients are registered (January 2025). The surgery is part of Oldham South PCN, a group of local surgeries that share staff and services, in the Greater Manchester NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.