GP surgery in Richmond upon Thames
Richmond Medical Group
Sheen Lane Health Centre, 70 Sheen Lane, London, SW14 8LP
Scores 88 out of 100, excellent for a GP surgery in England. 95% of patients say their experience is good and 77% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 87
- Easy to get through on the phone77
- Easy to contact online90
- Good experience of getting in touch92
- Did not wait too long for the appointment71
Quality of care 84
- Patients rate the surgery as good96
- Patients got what they needed90
- Doctors and nurses listen76
- Patients trust the staff88
- Inspection rating (Good)50
- Health checks and screening done9
- Meets NHS clinical targets54
- Children vaccinated on time33
What patients say
123 patients answered the 2026 NHS survey about this surgery.
77%
find the phone easy
well above the England average (57%)
95%
say their experience is good
well above the England average (77%)
0
change since last year
2025: 95% · 2026: 95%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 77% | 57% | 79% |
| Easy to contact via website | 78% | 58% | 81% |
| Easy to contact via NHS App | 67% | 54% | 77% |
| Reception staff helpful | 91% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 24% |
| Sees preferred clinician | 46% | 42% | 45% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 93% |
| Next steps within 2 days | 96% | 93% | 89% |
| Good experience of contacting | 91% | 73% | 92% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 61% |
| Waiting time was about right | 78% | 69% | 77% |
| Remote appointment | 15% | 26% | 11% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 97% |
| Treated with care and concern | 94% | 86% | 94% |
| Considered mental wellbeing | 81% | 75% | 77% |
| Had all the information needed | 96% | 92% | 99% |
| Confidence and trust | 98% | 93% | 97% |
| Involved in decisions | 98% | 92% | 96% |
| Needs were met | 97% | 90% | 98% |
| Overall | |||
| Overall experience good | 95% | 77% | 95% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 89% |
| Supported by local services | 79% | 70% | 77% |
| Discussed managing condition | 39% | 43% | 48% |
| Agreed a care plan | 53% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 123 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 October 2024. Bank holidays may differ.
- Address
- Sheen Lane Health Centre, 70 Sheen Lane, London, SW14 8LP
- Phone
- 020 8876 3901
- [email protected]
- Website
- richmondmedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sheen & Barnes PCN (a group of local surgeries that share services)
- NHS code
- H84006 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Richmond Medical Group (Kew)
- Quadrant House, Levett Square, Richmond, TW9 4FF
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Enhanced lighting
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Paid on-site car parking
- Sign language interpreter available online
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 2 September 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.3% | 15.2% |
| Diabetes | 3.7% | 7.9% |
| Asthma | 4.4% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 1.9% | 3.0% |
| Depression | 12.3% | 14.3% |
| Obesity | 4.5% | 13.9% |
| Smoking | 8.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 64% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 58% | 78% |
| Asthma: annual review | 43% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Richmond Medical Groupthis surgery | – | 88 | 77% | 95% | Yes |
| Sheen Lane SurgeryLondon, SW14 8LP | under 0.1 miles | 53 | 67% | 83% | Yes |
| Kew Medical PracticeRichmond, TW9 4BH | 1.0 miles | 19 | 71% | 68% | Yes |
| Essex House SurgeryLondon, SW13 0LW | 1.0 miles | 39 | 73% | 75% | Yes |
| Chiswick Medical PracticeLondon, W4 3ET | 1.1 miles | 8 | 41% | 64% | Yes |
| Seymour House SurgeryRichmond, TW9 1UU | 1.1 miles | 80 | 70% | 84% | Yes |
| Glebe Road SurgeryLondon, SW13 0DR | 1.2 miles | 28 | 38% | 76% | Yes |
| Danebury Avenue SurgeryLondon, SW15 4DU | 1.2 miles | 32 | 57% | 80% | Yes |
| Grove Park Terrace SurgeryLondon, W4 3JL | 1.3 miles | 55 | 66% | 77% | Yes |
| Roehampton SurgeryLondon, SW15 4HN | 1.5 miles | 53 | 73% | 76% | Yes |
Common questions
Is Richmond Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Richmond Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 020 8876 3901.
How do patients rate Richmond Medical Group?
In the 2026 NHS GP Patient Survey, 95% of patients at Richmond Medical Group said their overall experience was good. The England average is 77%. 77% found it easy to get through by phone (England 57%). Its GPScore is 88 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Richmond Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Richmond Medical Group as Good at its last published inspection (report published 2 September 2016).
What are the opening times of Richmond Medical Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 October 2024. Bank holidays may differ.
How do I contact Richmond Medical Group?
Call 020 8876 3901 or visit its website, richmondmedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Sheen Lane Health Centre, 70 Sheen Lane, London, SW14 8LP.
Does Richmond Medical Group have a branch surgery?
Yes. Richmond Medical Group also runs Richmond Medical Group (Kew) (Quadrant House, Levett Square, Richmond, TW9 4FF). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Richmond Medical Group?
Around 17,616 patients are registered (January 2025). The surgery is part of Sheen & Barnes PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.