GP surgery in Dalston
Richmond Road Medical Centre
136 Richmond Road, London, E8 3HN
Scores 91 out of 100, excellent for a GP surgery in England. 87% of patients say their experience is good and 83% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 91
- Easy to get through on the phone86
- Easy to contact online72
- Good experience of getting in touch79
- Did not wait too long for the appointment94
Quality of care 88
- Patients rate the surgery as good79
- Patients got what they needed74
- Doctors and nurses listen73
- Patients trust the staff55
- Inspection rating (Outstanding)98
- Health checks and screening done81
- Meets NHS clinical targets50
- Children vaccinated on time43
What patients say
91 patients answered the 2026 NHS survey about this surgery.
82%
find the phone easy
well above the England average (57%)
87%
say their experience is good
well above the England average (77%)
+3
change since last year
2025: 84% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 82% | 57% | 81% |
| Easy to contact via website | 67% | 58% | 50% |
| Easy to contact via NHS App | 60% | 54% | 49% |
| Reception staff helpful | 97% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 26% |
| Sees preferred clinician | 53% | 42% | 25% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 84% |
| Next steps within 2 days | 98% | 93% | 97% |
| Good experience of contacting | 85% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 78% | 57% | 68% |
| Waiting time was about right | 90% | 69% | 87% |
| Remote appointment | 24% | 26% | 33% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 85% |
| Treated with care and concern | 88% | 86% | 82% |
| Considered mental wellbeing | 81% | 75% | 70% |
| Had all the information needed | 93% | 92% | 91% |
| Confidence and trust | 94% | 93% | 92% |
| Involved in decisions | 95% | 92% | 90% |
| Needs were met | 94% | 90% | 84% |
| Overall | |||
| Overall experience good | 87% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 62% |
| Supported by local services | 72% | 70% | 56% |
| Discussed managing condition | 38% | 43% | 29% |
| Agreed a care plan | 50% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 91 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 3pm |
| Sunday | Closed |
Confirmed by the surgery on 2 September 2026. Bank holidays may differ.
- Address
- 136 Richmond Road, London, E8 3HN
- Phone
- 020 7254 2298
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- London Fields PCN (a group of local surgeries that share services)
- NHS code
- F84035 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Covid Local Vaccination Service
- 136 Richmond Road, London, E8 3HN
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Enhanced lighting
- Free NHS WiFi
- Lift
- Paid on-site car parking
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 3.2% | 15.2% |
| Diabetes | 2.2% | 7.9% |
| Asthma | 4.1% | 6.6% |
| COPD | 0.4% | 1.9% |
| Coronary heart disease | 0.5% | 3.0% |
| Depression | 11.0% | 14.3% |
| Obesity | 4.2% | 13.9% |
| Smoking | 15.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 82% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 93% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Richmond Road Medical Centrethis surgery | – | 91 | 83% | 87% | Yes |
| Queensbridge Group PracticeLondon, E8 3XP | 0.3 miles | 44 | 47% | 83% | Yes |
| Beechwood Medical CentreLondon, E8 3AH | 0.3 miles | 60 | 73% | 82% | Yes |
| Sandringham PracticeLondon, E8 1PG | 0.3 miles | 42 | 64% | 72% | Yes |
| Dalston PracticeLondon, E8 1PG | 0.3 miles | 90 | 92% | 85% | Yes |
| London Fields Medical CentreLondon, E8 4QJ | 0.5 miles | 59 | 65% | 82% | Yes |
| The Greenhouse Walk-inLondon, E9 7SN | 0.5 miles | 93 | 83% | 90% | Yes |
| Well Street SurgeryLondon, E9 7TA | 0.6 miles | 48 | 61% | 79% | Yes |
| De Beauvoir SurgeryLondon, N1 5QT | 0.6 miles | 66 | 78% | 81% | Yes |
| Elsdale Street SurgeryLondon, E9 6QY | 0.7 miles | 53 | 72% | 83% | Yes |
Common questions
Is Richmond Road Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Richmond Road Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 7254 2298.
How do patients rate Richmond Road Medical Centre?
In the 2026 NHS GP Patient Survey, 87% of patients at Richmond Road Medical Centre said their overall experience was good. The England average is 77%. 83% found it easy to get through by phone (England 57%). Its GPScore is 91 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Richmond Road Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Richmond Road Medical Centre as Outstanding at its last published inspection (report published 2 July 2026).
What are the opening times of Richmond Road Medical Centre?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 3pm, Sunday closed. The surgery last confirmed these times on 2 September 2026. Bank holidays may differ.
How do I contact Richmond Road Medical Centre?
Call 020 7254 2298. You can also book and order repeat prescriptions in the NHS App. The address is 136 Richmond Road, London, E8 3HN.
Does Richmond Road Medical Centre have a branch surgery?
Yes. Richmond Road Medical Centre also runs Covid Local Vaccination Service (136 Richmond Road, London, E8 3HN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Richmond Road Medical Centre?
Around 23,619 patients are registered (January 2025). The surgery is part of London Fields PCN, a group of local surgeries that share staff and services, in the North East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.